FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,582)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

I would never buy from this company again!

My experience with this website has been deeply disappointing. After placing an order for a bedframe nearly a month ago, I've yet to receive it. Despite inquiries, the status remains "processing," with no clear indication of when I can expect delivery. Absolutely ridiculous. I don't recommend this company to anyone and highly suggest you go somewhere else.

March 4, 2024
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Lauren,

We apologize for the disappointing experience you had with your recent order and for any inconvenience caused. Your feedback is important to us, and we appreciate the opportunity to address this matter.

Upon reviewing your order, we found that we received the bedframe one week after your cancellation request. This falls within our advertised 4-week timeframe for delivery. We understand your frustration with the processing status and the lack of clear communication regarding the delivery timeline.

We still have the bedframe available if you are interested, and we would like to extend a discount as a gesture of goodwill. Please let us know if you would like to proceed, and we will ensure a smoother experience for you this time.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Furniture Pick Customer Service Representative

Rated 5 out of 5 stars

Can’t say enough about how happy I am…

Can’t say enough about how happy I am with my bedroom purchase. The furniture was nicer than I thought, the delivery team was courteous and meticulous, the communication was superb from first encounter until delivery.
Will definitely refer family and friends. Oh and my furniture came in 10 days!

March 1, 2024
Rated 4 out of 5 stars

Communication was terrible

Communication was terrible. Absolutely terrible from a customer service standpoint. I received an email about two weeks aftery delivery about my scheduled delivery. Prior to that, I had to call twice to find out if they ever even got my order. Delivery was exceptional and my couch is absolutely gorgeous!

February 16, 2024
Rated 1 out of 5 stars

Bought Shenandoah bedroom set do not…

Bought Shenandoah bedroom set do not recommend not nowhere close to this light oak and I did read add could differ but big difference in dark wood and light wood was not even close terribly disappointed with purchase would not recommend this company at all like I said description is terrible

February 23, 2024
Rated 3 out of 5 stars

Dining Set: Good. Delivery: Terrible

The dining room table and chairs were a decent quality and matched the pictures/description on the website. The furniture was packaged well for shipping and was relatively easy to put together. However, the delivery company was terrible, mean, pushy, rude, and all the things you don't want associated with your brand. I've never dealt with such rudeness with any delivery situation, ever. I am holding Furniture Pick accountable for the service they have selected.

February 23, 2024
Rated 5 out of 5 stars

Amazing!

Furniture came packaged very securely. This furniture was way out of of expectation! Very sturdy and strong. The color is on point with the picture it came as described. The shipping took a good month but it was worth the wait for sure! Next time I buy another furniture piece it will definitely be from here !

January 30, 2024
Rated 5 out of 5 stars

I Went from Skeptical to Impressed

I was a bit nervous about ordering an expensive piece of quality furniture from an online store. The price was better than anywhere else, but I was worried the piece would arrive damaged or the quality would be poor. Furniture pick exceeded my expectations. The piece arrived without a scratch and is amazing quality. I will order from them again.

February 9, 2024
Rated 1 out of 5 stars

I ordered nearly $2,000 worth of…

I ordered nearly $2,000 worth of furniture from Furniture Pick. When the dresser arrived, the trucking company they use could not leave our home fast enough and we had absolutely no time to unpack and inspect the furniture before the drivers left, as the company’s instructions directed us to do. The drivers left and after we unpacked, the large dresser we ordered was damaged along the trim which also affected the drawer function. We attempted to work with furniture pick’s claims department to get a new piece of trim so that we could repair the item ourselves. They could not provide us the trim piece. Our options were to repackage and send the dresser back or receive a $75 rebate! They obviously did not want the hassle of going through the return and it would have been costly for us to do as well. $75 was not enough of a rebate for a brand new dresser. I will never order from them again and warn others not to order from them. They did not engage with us at all following my complaint. Lesson learned too late for me but hopefully this review will help others. Trust me, based on the rushed and careless nature of the delivery drivers, I trust that this happens often!

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was good

Everything was good. The price was the best I found. The service was good. Would do business again with this company. I live 150 miles away and got free delivery.

January 20, 2024
Rated 4 out of 5 stars

The sofas are very nice looking but…

The sofas are very nice looking but they aren’t soft to sit on, at all. Very stiff seat cushions. Plan on waiting at least 6 weeks for delivery and movers will leave them on the front porch. One needs to have his/her own movers to bring them inside and unbox them.

January 24, 2024

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