FurnitureusaReviews 

The place was very nice and the staff were friendly. However, We paid $159.00 for an extended warranty on two sofa's we purchased. When we had to make a warranty claim, the staff said our warranty wouldn't cover the damage we incurred. When I pressed them, they said our warranty wasn't the 100% one. I told them it was the only coverage we were offered. When I asked them how much more the 100% coverage would've cost, they said $34.00. Amazing! Like we wouldn't of paid the extra $34.00 in the beginning. Especially if we were made aware of it. I'm not sure what or who to believe. My recommendation is to make sure you really question these guys before purchasing an extended warranty from them.

The response from day of issue was rapid...

Very happy with my dining room.

Went in in response to "buy one get one free" Fathers Day Ad on sofas or chairs. First sign of trouble - salesman said the offer only applied to certain items, which in opinion were junk! After pointing out that no where in the ad did it say there were restrictions, we were able to negotiate buy one get half off a better quality item. Second sign of trouble was paying "paying cash " for delivery. We had just spent nearly $3,000 on two chairs and they couldn't spring the $39 for delivery! i am a disabled senior otherwise I would have just brought them home in my truck. Bought two power recliners with massage. One chair immediately had a problem, never have they offered to exchange it for one that is working! Instead one repair after another. Never again will I buy another stick of furniture from this place! I have also told friends and family to stay away from this place.

Great customers service from the girls at the front desk. They where very professional & prompt in answering any questions & tranfering me to the warehouse.
When I went to pick up my furniture, the guys in the warehouse where such gentlemen. They helped me load all my merchandise in the truck and made sure it was very secured.

Thank you!

The greatest!

The warranty you sell for furniture damage is bogus. We had something happen to it and the company said it's not covered. I wasted $150 dollars of my hard earned money. The sales person was very nice.

I ordered Tawny sofa which, according to the description given on the Furniture USA website, includes “sleeper features” - easy to lift mechanism and innerspring mattresses”. The linked webpages also provide several complementary photos of the sleeper features of the product. In order to make sure the product does include sleeper features, I called Furniture USA prior to ordering it. Sales person
confirmed it was sleeper sofa. Nevertheless the sofa shipped to me did not have the sleeper features, which I clearly requested on phone before ordering the product. I was also unable to convince the company to pick up the wrong item and refund me. All they proposed was that I would ship the item back on my own expense and pay the restocking charges. All this, of course, made no sense, considering the shipping charges both ends plus restocking almost amounts for the total value of the product. Bad, bad service.

I purchased a mattress for $1000 within 6 months it was sagging where my wife and laid. Name brand crappy quality

Time line given for furniture delivery was not met and was delivered 2 weeks late

I love the peices here! The people here help you with everything and really do look out for you. I did the RAC acceptance program and its a 90 day no interest but after that period the interest is killer! I have bought sofa set and bedroom set from USA furniture and so far I feel like it's great quality.

Great services and quality furniture for good price.

Don't bother to buy the expensive additional insurance. They will not come and fix it and the will give you a bogus excuse. U will never purchase furniture here again. Do yourself a favor go to Costco!!!

Fantastic place to shop for furniture. Great staff and great products

The sales rep assisting us was just Not present. He was a Hispanic guy named Victor. We kept asking questions and all his answers were yes or no. He didn't bother to expand on any of it. Not only that, but when we picked up our furniture, the legs on one of the couches were missing. After calling, and calling for the next few days, we just couldn't get him to help us. finally the manager was helpful and said they would ship us the legs. Not only that, he said he can drop it off at my house. I've had a good experience here before but the encounter with Victor was not pleasant.

A company that cares about customer satisfaction after the sale.

Love my the furniture I bought from them and the help of the salesman.

I would highly recommend buyers to make sure you check every product that is delivered! Do not keep any product that is defective and don't fall for their exchange BS. This is the second time I was screwed over by this horrible company! I will Never ever shop here again!!

Credit is bad it seems like my payment never goes down.

I love the Sectional sofa I purchased there, but when I had a question, the gentlemen behind the counter was rude and not very helpful.

I wanted to inquire on whether they would beat any of the competitors prices. Becks had my sofa for $1200 if I paid cash and Furniture USA
had it for $1400.00. I had put $1000 down and had to finance the remainder of it. So I was hoping they would match Becks price. They said, I had already placed the order and I could not get my deposit back.
I do like their furniture, but it would be nice if they were a little more approachable. I still Love my Sofa!