I recently bought 2 items from furnoo. I had an issue with one of the lamps where I found the quality didn't match my expectations. However, Carla from customer support was very helpful to find a solu... See more
Company replied
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See what reviewers are saying
I initially had an issue with the size of the shipment, but Carla was very helpful and repacked the lamp so it could be transported by airfreight without any further issues. The solution was handled s... See more
The chandelier design was very beautiful and modern, and the lighting quality was excellent. However, there were several issues with the product. Some of the stainless steel parts had scratches, the... See more
I haven't received my product yet and that's the problem. I didn't realise this was drop shipping and had I been thinking straight I would have just gone straight to Amazon or Alibaba myself and not p... See more
Company replied
Company details
Written by the company
At FURNOO London, we specialize in enhancing living spaces with a thoughtfully curated selection of exquisite decorative items. We believe in the transformative power of decor to shape the ambiance of any home or office. Our products, meticulously chosen for both quality and style, are not just aesthetic enhancements – they are striking statements that elevate the overall atmosphere of your space.
Contact info
AA House 43, 27 Old Gloucester Street, WC1N 3AX, LONDON, United Kingdom
- contact@furnoo.co.uk
- furnoo-london.com
4.2
Great
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
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Thank you Furnoo London
I have received all the lamps on time and all i can say is they are amazing.. Thank you !!
March 12, 2026
Unprompted review
Reply from Furnoo London
Dear Rebecca,
Thank you for your wonderful feedback! We are absolutely delighted to hear that all your lamps arrived right on time and that you find them amazing. Ensuring our customers receive beautiful products promptly is exactly what we strive for. Thank you for choosing Furnoo London to brighten your space!
Best wishes,
Team Furnoo
I was not convinced by the item I…
I was not convinced by the item I bought. I asked for a return and refund. The exchanges of e-mails with the Team Furnoo and in particular with Carla were very professional and helpful. I am very grateful for her assistance in the process.
March 2, 2026
Unprompted review
Reply from Furnoo London
Dear Nicole,
Thank you for your kind words! While we are sorry that the item wasn't the perfect fit for you this time, we are absolutely thrilled to hear that Carla and our support team provided you with a seamless and professional experience. Exceptional customer service is a top priority for us. We hope to have the pleasure of welcoming you back to Furnoo in the future!
Warm regards,
Team Furnoo
Very happy with the lamp and with all…
Very happy with the lamp and with all connected, communication, delivery, packaging. Highly recommend
January 18, 2026
Unprompted review
Reply from Furnoo London
Dear Georgia,
Thank you so much for this wonderful 5-star review! We are absolutely thrilled that you had such a perfect experience from start to finish—from our communication and packaging to the lamp itself. Your high recommendation means the world to our team. Enjoy your beautiful new lighting!
Best wishes,
Team Furnoo
Great company and amazing customer service.
Great company and amazing customer service. Resolved queries professionally and quickly.
January 8, 2026
Unprompted review
Reply from Furnoo London
Dear V Sanghani,
Thank you for taking the time to leave such a fantastic review!
We are so happy to hear that our team could resolve your queries quickly and professionally. Providing top-notch customer support is at the heart of what we do, and your kind words truly make our day. We look forward to serving you again in the future!
Warmly,
Team Furnoo
Nice design, quality not the best, good support
The lamp we ordered has a stylish design, but unfortunately it had a few manufacturing defects. It is slightly crooked and wobbles, which is disappointing for a product in this price range. However, customer support was very helpful and offered us a discount as compensation.
January 3, 2026
Unprompted review
Reply from Furnoo London
Dear Aaron,
Thank you for taking the time to leave an honest review. We are so glad you love the stylish design, but we sincerely apologize that the craftsmanship on your specific item fell short of our usual standards. While occasional manufacturing hiccups can happen, we are very pleased that our customer support team was able to step in quickly and provide a fair resolution for you. Your feedback is incredibly valuable as it helps us improve our quality control. We hope the lamp still adds a beautiful touch to your space!
Best regards, Team Furnoo
KAJA Lamp!
I got the KAJA Lamp from Furnoo London. It creates such calming mood in my living room… Thank you
December 2, 2025
Unprompted review
Reply from Furnoo London
Dear Nicholas,
Thank you for the glowing 5-star review! The KAJA lamp is definitely a favorite for creating a relaxing, warm ambiance, and we are absolutely delighted to hear that it brings such a calming mood to your living room. Thank you for choosing us to light up your beautiful space!
Best wishes, Team Furnoo
Order two different models and all i…
Order two different models and all i can say is they are as good as like the images. Thank you!!!
December 19, 2025
Unprompted review
Reply from Furnoo London
Dear Paulina,
Thank you so much for your kind words! We know how important it is for online purchases to match expectations, so we are absolutely thrilled to hear that both models look just as beautiful in your hands as they do in our pictures. We hope they add the perfect touch of style to your home.
Warmly, Team Furnoo
Good customer service & quality
I ordered several lights from Furnoo London. All arrived in good quality and as you can see on pictures in the online shop.
I also needed the service agent and I always got a fast response and accurate solution for my issue. Very good and rarely to find with online shops. So I really can recommend this store.
December 1, 2025
Unprompted review
Reply from Furnoo London
Dear Verena,
Thank you so much for this incredible review! We are thrilled to hear that you love the quality of your new lights and that they look exactly as you expected from our photos. Providing fast, helpful, and accurate customer support is something we truly pride ourselves on at Furnoo London, and we are so glad our team could assist you smoothly. Your high recommendation means the world to us. Enjoy your beautiful new lighting!
Warm regards, Team Furnoo
I have had a great experience with…
I have had a great experience with Furnoo London. My package came broken due to the carrier and they immediately sent me a replacement item!! Thanks again to Carla from the team!!
December 11, 2025
Unprompted review
Reply from Furnoo London
Thank you for sharing your experience with us!
We’re truly sorry about the issue caused by the carrier, but we’re very glad we could resolve it quickly for you.
Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to Carla 🤍
Enjoy your light!
Possible Fraud
I’ve ordered moon lapm on 28.November still waiting for it 11.December
And today I’ve got the email to review as this was supposedly delivered…
Seriously?
On trucking status still says in transit..
But how long do you need to send something to Dubai from China..
December 12, 2025
Unprompted review
Reply from Furnoo London
Dear CJ,
We take such serious accusations to heart, as transparency and customer satisfaction are the core values of our brand. We would like to clarify the situation regarding your Moon Lamp.
According to the official tracking records, your order was safely delivered to a designated local pickup point in your area, rather than directly to your door. Our customer support team reached out to you multiple times via email to provide you with these collection details and assist you, but unfortunately, we never received a response.
Since the system marks it as successfully delivered to the pickup location and we haven't heard back from you despite our efforts, we assumed you had collected your item. We completely understand the frustration of receiving an automated review request while you were unaware of the delivery status, but please rest assured that your order was fulfilled.
If you still haven't retrieved your package or are experiencing any further issues, please reply to our previous emails or contact us directly at contact@furnoo.co.uk. We are always here to help and ensure this is fully resolved for you.
Best regards,
The Furnoo London Team
Item has arrived on time
Item has arrived on time. Very good quality. Thank you.
December 2, 2025
Unprompted review
Reply from Furnoo London
Thank you so much for your lovely review! We are thrilled to hear that your package arrived on time and that you are happy with the quality. We look forward to serving you again!
Best regards, Furnoo London Team
Great quality and service
November 13, 2025
Unprompted review
Reply from Furnoo London
Dear Customer,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Great quality!!
I have ordered from LIDEN collection and I am more than happy!! Thank you
September 20, 2025
Unprompted review
Reply from Furnoo London
Dear Amber,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Great quality lights
Great quality lights. Arrived earlier than expected.. Thank you
November 13, 2025
Unprompted review
Reply from Furnoo London
Dear Emily,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Thank you!!!
I have ordered Nora pendant light but it came broken. I have communicated with Furnoo then Carla from the team fixed my issue quickly and send me a new item!! Thank you! I highly recommend :))
November 12, 2025
Unprompted review
Reply from Furnoo London
Dear Angela,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Glowing Ambience
My lights have arrived faster than expected, my ambiance is glowing now.. thank you
September 15, 2025
Unprompted review
Reply from Furnoo London
Dear Rena,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Really lovely products
Really lovely products! We order 6 lights from these guys are they truned up as great as the photos. Unfortunatley one unit was faulty but Furnoo offered to replace this straight away without any fuss. I would recommend these guys.
September 5, 2025
Unprompted review
Reply from Furnoo London
Dear Scott,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
The smooth transaction
Ahh the feeling of a smooth transaction! I saw, I bought, I received. And now it illuminates my living room. Bloody well done!
July 21, 2025
Unprompted review
Reply from Furnoo London
Dear Martin,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Bad Quality
May 26, 2025
Reply from Furnoo London
Dear Mira,
We are genuinely sorry to hear that the item did not meet your expectations. At Furnoo London, we stand completely behind the quality of our 250+ products, so we take your feedback very seriously. We would love to understand what went wrong with your specific order. Please reach out to us directly at contact@furnoo.co.uk so we can make this right for you immediately, whether that means a hassle-free return, a full refund, or a replacement. We are here to help!
Best regards,
Team Furnoo
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