I recently bought 2 items from furnoo. I had an issue with one of the lamps where I found the quality didn't match my expectations. However, Carla from customer support was very helpful to find a solu... See more
Company replied
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See what reviewers are saying
I initially had an issue with the size of the shipment, but Carla was very helpful and repacked the lamp so it could be transported by airfreight without any further issues. The solution was handled s... See more
The chandelier design was very beautiful and modern, and the lighting quality was excellent. However, there were several issues with the product. Some of the stainless steel parts had scratches, the... See more
I haven't received my product yet and that's the problem. I didn't realise this was drop shipping and had I been thinking straight I would have just gone straight to Amazon or Alibaba myself and not p... See more
Company replied
Company details
Written by the company
At FURNOO London, we specialize in enhancing living spaces with a thoughtfully curated selection of exquisite decorative items. We believe in the transformative power of decor to shape the ambiance of any home or office. Our products, meticulously chosen for both quality and style, are not just aesthetic enhancements – they are striking statements that elevate the overall atmosphere of your space.
Contact info
AA House 43, 27 Old Gloucester Street, WC1N 3AX, LONDON, United Kingdom
- contact@furnoo.co.uk
- furnoo-london.com
4.2
Great
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
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Product feels cheap
Product feels cheap, is scratched up on top. Works well, as cute as the pictures - just not that great of a product
May 17, 2025
Reply from Furnoo London
Dear Olivia,
Thank you for your honest review. We are so glad to hear that the lamp works perfectly and looks just as cute as in the pictures! However, we are deeply sorry that it arrived with scratches on top. That is certainly not our standard, and it seems your item may have been damaged during transit or slipped past our quality control.
While we offer a wide range of materials across our collections, arriving damaged is never acceptable. We want you to be 100% happy with your purchase. Please email our support team at contact@furnoo.co.uk with your order number, and we will immediately arrange a free replacement or a refund for the damaged item.
Warmly,
Team Furnoo
I recently bought wall lights
I recently bought wall lights, and they've genuinely enhanced the ambiance of our hallway. Cusutomer service quickly answered my questions, and the lights were easy to set up. I don't understand the bad comments to be honest.
May 4, 2025
Unprompted review
Reply from Furnoo London
Dear Jessy,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Couldn't be happier
Couldn't be happier! Beautiful decor, great customer support, and very fast delivery. Definitely ordering again!
April 16, 2025
Unprompted review
Great first-time experience with Furnoo…
Great first-time experience with Furnoo London! My decorative lighting arrived ahead of schedule, and the quality was fantastic—much better than I'd anticipated. The customer support was responsive and friendly too!
April 18, 2025
Unprompted review
The product is damaged no response to email
The product is damaged. There are no returns labels or information of how to return and no one has answered the email I sent regarding these issues. Do not buy anything from this site. It says "London" but all the imagery and post stamps are from China.
March 29, 2025
Reply from Furnoo London
Dear Claire,
We're truly sorry to hear about your experience. Unfortunately, it appears we haven't received any previous email from you regarding this matter. Could you please reply directly to the email we've sent you with further details? We're eager to resolve this issue for you as swiftly as possible.
Your satisfaction is very important to us as a small business, and we greatly appreciate your cooperation and understanding.
Warm regards,
Excellent!!
April 24, 2025
Unprompted review
Items looked great but unfortunately…
Items looked great but unfortunately they were faulty. Furnoo gave me a full refund
February 25, 2025
Reply from Furnoo London
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your experience.
We look forward to serving you again soon!
Warm regards,
Furnoo London
Simply perfect!
I received my order very quickly. Great design, great price and great quality. I will be a repeat customer, thank you so much!
March 18, 2025
Unprompted review
Ordered a lamp from here
Ordered a lamp from here, and I’m really pleased with it. The design is exactly what I was looking for, and the quality is excellent. It fits perfectly in my space. The price is definitely worth every penny considering the craftsmanship. The ordering process was easy, and it arrived quickly and well-packaged. Overall, a very positive experience, and I’ll definitely consider them for future purchases
March 18, 2025
Unprompted review
Reply from Furnoo London
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your experience.
We look forward to serving you again soon!
Warm regards,
Furnoo London
Customer service is great
February 21, 2025
Unprompted review
Reply from Furnoo London
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your experience.
We look forward to serving you again soon!
Warm regards,
Furnoo London
Reply from Furnoo London
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your experience.
We look forward to serving you again soon!
Warm regards,
Furnoo London
Reply from Furnoo London
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your experience.
We look forward to serving you again soon!
Warm regards,
Furnoo London
Lovely light!
I love the shape and the color. The light is really useful for working on my ceramic pieces and reading when I don’t want lights on that would bother others.
October 10, 2024
I’m extremely happy with the lamps I…
I’m extremely happy with the lamps I purchased! They arrived quickly and exceeded my expectations. Recommended!
September 11, 2024
Unprompted review
Reply from Furnoo London
Thank you for your comment!
Design and quality
May 21, 2024
Exceptional service from FURNOO
Exceptional service from FURNOO! From start to finish, the experience was seamless and enjoyable. They reply promptly and deliver on time. Their attention to detail and dedication to customer satisfaction truly set them apart.
April 22, 2024
Unprompted review
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