I bought a ski jacket online. The process was simple and transparent. I was updated throughout the delivery process and the parcel arrived at the time promised. I decided to return the jacket and that... See more
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Review summary
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What people talk about most
Based on these reviews
Fusalp is not just ordinary clothing it is a creation born from the minds of intelligent people a clear example of top tier technology in the fashion industry made with timeless materials and desi... See more
Online customer service support , Thomas and in-person customer support in the London store Carlo were absolutely brilliant in helping me find the right size and style for my jacket. Their communicati... See more
Excellent service and quick delivery. I had initially wanted to buy from Fusalp store in London but in the end I ordered my Ski Jacket and Trousers from the French site and had it delivered to my hote... See more
Company details
Written by the company
Fusalp est née en 1952 sur les bords du lac d’Annecy, au coeur des Alpes françaises. Dès sa création par un duo de tailleurs, la marque révolutionne le vêtement de ski alpin en créant le premier pantalon technique coupe fuseau qui sera porté par les équipes de France des années 60. Partenaire privilégié des plus grands champions de ski alpin, Fusalp travaille depuis toujours le juste équilibre entre technicité et confort des matières, justesse et élégance des coupes - une signature stylistique devenue le vecteur d’identité d’une communauté de connaisseurs, fidèles et exigeants, en France comme à l’international. Au travers de ses collections Fusalp célèbre l’art du mouvement ; un art qui s’inspire de la pratique du ski alpin, de l’esthétique de ses courbes pour s’adapter à nos styles de vie contemporains. Fusalp compte désormais 50 boutiques proposant l’ensemble des collections de la marque, dans plus de 25 pays.
UNE COLLECTION EN MOUVEMENT
Written by the company
- Une élégance sport chic
- Cette saison, l’allure Fusalp s’étend à un vestiaire plus complet et sophistiqué. Dynamisée par le 70ème anniversaire de la marque l’année précédente, l’interaction entre les vêtements de ski et un style plus urbain se déploie à travers de nouvelles pièces iconiques. Des total looks dans une palette de couleurs énergiques. Des lignes modernes et fittées qui soulignent la silhouette et libèrent le mouvement. Des matières luxueuses et techniques d’une qualité de protection incomparable. Une offre inter-saisonnière qui se construit à travers l’héritage du ski alpin et le savoir-faire technique. La vision et l’image de Fusalp sont plus que jamais alignés avec la vie active des gens à la recherche de vêtements qui perdurent.
NOTRE ENGAGEMENT DE DURABILITÉ
Un service après-vente engagé
La durabilité de nos produits est notre engagement premier. Nous souhaitons concevoir et fabriquer des produits intemporels et polyvalents que nos enfants et petits-enfants porteront encore avec plaisir.
Plus la durée de vie d’un produit est longue, plus son impact sur notre planète est faible. C’est la raison pour laquelle nous nous sentons concernés par la qualité de nos produits et que nous nous engageons à les réparer tout au long de leur cycle de vie pour favoriser leur longévité. Depuis le 1er janvier 2021, nous avons choisi d’étendre notre garantie initiale de 2 ans à une durée de 5 ans sur une sélection de produits.
Contact info
Annecy, France
- +33 4 85 21 31 78
- eshop@fusalp.com
- fusalp.com
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent in all its ways
Excellent design, technical qualities and confort.
The online shopping and delivery service was also an excellent experience.
December 13, 2024
Good job thanks you
December 13, 2024
Great customer service
Great customer service, even though the return process was pretty new to them. :)
December 13, 2024
Sizing slightly small but i called the…
Sizing slightly small but i called the London shop for advice and got it right, clothing amazing. Ideally the online would talk to the stores so possible to make returns in France etc but cant have it all.
December 12, 2024
The jacket arrived in a box without any…
The jacket arrived in a box without any wrapping or packaging or folding. The jacket was damp when arrived, and the pockets were wet.
December 12, 2024
Reply from FUSALP
Dear Yanting,
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear about your experience, which does not reflect the high standard of service and care we strive to offer our customers. We understand how frustrating this situation must have been for you, and we sincerely apologize for the condition in which your jacket arrived.
We would be truly grateful if you could reach out to us at eshop@fusalp.com, so that we may personally address your concerns and work to resolve this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to resolve this to your satisfaction.
La Maison Fusalp
Speedy Delivery and quality of the item.
December 10, 2024
fast delivery great quality
December 10, 2024
Can’t find the order #
Can’t find the order #
No return slip
No customer phone number easily found
Needed to clear customs. Delivery took 10 days
December 9, 2024
Reply from FUSALP
Dear Erica,
Thank you for taking the time to give us your feedback.
We would like to sincerely apologise for this disappointing experience, which in no way reflects the level of service we are committed to offering our customers in our shops.
We have responded to your request and confirm that your refund has been processed.
With regard to delivery times, we apologise for any inconvenience caused by customs clearance, which is beyond our control.
We thank you for your understanding and remain at your entire disposal.
La Maison Fusalp
Super fast delivery and great customer…
Super fast delivery and great customer service
December 3, 2024
Thanks for the quick response!
I love your brand. For so many years all my ski outfit has been always Fusalp! For my 7 yo daughter i decided to ger some outfit from fusalp. I put my first order, jacket, pants and mittens. Ordered! Then i realized that the inner layer is missing. I orederee that separately. I was charged a shiiping fee. Right after this, i had a online chat, said to merge two orders so that eliminate the shipping fee. He said impossible! This is our policy. I was not expecting a direct response ! So it left a bitter taste….
December 5, 2024
Reply from FUSALP
Dear Ali,
We are very sorry about this bad experience which does not reflect the experience we want to provide to our customers.
After reviewing your request again, we have just reimbursed you for this shipping fees.
La Maison Fusalp
Online shopping - great experience
The online shop is easy to navigate, delivery was on time and perfect, wrapping and packaging nice and functional, had to return a product (chose wrong size) but that worked well too.
December 4, 2024
Efficient and easy to order
Efficient and easy to order
Fast delivery
Amazing quality - true to size
December 3, 2024
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