Fuse 2 Communications Ltd Reviews 

57
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great team to work with, Max is always quick to answer any questions I have - the support team are very reliable and get any of my issues sorted very quickly

Rated 5 out of 5 stars

Our UK business switched to Fuse 2 a few years ago, we now have multiple sites in different countries that they provide and support our telephony for. I wouldn't hesitate in recommending them to anyon... See more

Rated 5 out of 5 stars

Recently had to perform an emergency setup of a large swathe of our numbers in the wake of our previous supplier going bankrupt and OFCOM handing the numbers to Fuse2. Fuse2 were excellent at eve... See more

Rated 5 out of 5 stars

Infinitel have been working with Fuse 2 since 2017 to deliver both connectivity and VoIP solutions to our customers. Working with Fuse 2 is fantastic, they have been an incredible help over the p... See more

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  1. Electronics & Technology

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4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team to work with

Great team to work with, Max is always quick to answer any questions I have - the support team are very reliable and get any of my issues sorted very quickly

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

3CX System & Support

We use the 3CX system provided by Fuse2 and it's perfect for what we need. What's more, their staff are great and offer rapid, top tier support. Thank you!

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Our UK business switched to Fuse 2 a…

Our UK business switched to Fuse 2 a few years ago, we now have multiple sites in different countries that they provide and support our telephony for. I wouldn't hesitate in recommending them to anyone looking for telephony! Great technical team, really easy to contact, everything gets done properly without cutting corners!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service at every turn

Recently had to perform an emergency setup of a large swathe of our numbers in the wake of our previous supplier going bankrupt and OFCOM handing the numbers to Fuse2.

Fuse2 were excellent at every step - helpful, efficient, accurate. Their support has been top quality at every turn. When something new is requested it is turned around extremely quickly.

I will be migrating the rest of the company numbers to Fuse2 when the time comes. I thoroughly recommend their service to all.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Choice

I highly rate Fuse 2 Communications Ltd
Fast Service
Top quality service
Customer Service is outstanding
Many Thanks
HyperOptic PTT Ltd

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Always helpful and supported

Having worked with Fuse2 for a number of years they have gone from strength to strength. Support has been excellent with advice always on hand from the team. Highly recommend.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended comms partner

Fuse2 communications has been our partner for the past 5 years and we are happy with their level of expertise, which makes deploying phone systems and VoIP solutions easy.

Their dedicated account management and very proactive approach can't be faulted; they provide excellent service.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

We have been working with Fuse2 for a…

We have been working with Fuse2 for a few months now and they are brilliant - from customer service to their quotes/install team, everyone has been great and we just wish we started using them earlier!

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fuse 2 - Keep up the good work

We have been working with Fuse 2 for many years and have always be impressed with the service and support they offer. The technical team are friendly and work quickly to resolve any issues. Keep up the good work!

May 20, 2022
Unprompted review
Rated 1 out of 5 stars

Same number, another unwanted call

Well, I ignored a call from that same number a week ago, and about 5minutes ago. Issue is, I answered last time to an automated message linked Google maps Api. But its not them because its a fuse number. Sinister, maybe fuse could have the following number blocked, its in the hands of a digital pain in the rear, so give it back to them with a cherry on the top :) 02076602362, it's been used over and over.

October 11, 2021
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

Hi Chris, sorry but this number is nothing to do with Fuse2 and this is a Orange number. You can check yourself on Ofcom website or this hand number checker https://www.telecom-tariffs.co.uk/codelook.htm : please can you remove this review as this number is not anything to do with us or our customers. Thank you

Rated 1 out of 5 stars

Appalling harassment of public

As several people have said, getting text msgs from landline, missed calls, no one there when you pick up. Text msgs sound like urgent personal msgs. I am sure they will say this is not a valid review. They need to police themselves. Many of the 5* reviews are so obviously duplicitous they are insulting both the the readers and trustpilot. Lying scum who support fraud. Any legitimate company would have a number deregister service to allow you to block all calls from their lines. They are allowing third party people to prey on the vulnerable. Scum

October 1, 2021
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

This is not us as we do not send text messages or have the ability this is being confused with a different business.

Rated 5 out of 5 stars

Fuse2 have provided an excellent and…

Fuse2 have provided an excellent and reliable service to us for many years. Always a delight to deal with would recommend them to anyone needing reliable business communications.

December 9, 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

Thanks Alec, good to hear! always good to receive positive feedback from long standing customers.

Rated 1 out of 5 stars

Fuse 2 may well be a good service…BUT

Fuse 2 may well be a good service provider but be aware that a LOT of telephone scammers use them, If they really want to provide a good service for legitimate companies they should make some effort to weed out the bad ones!
OK, having seen their reply I admit this MAY be beyond their control. But the fact is that phone numbers allocated to Fuse 2 are being used/spoofed by scammers. This is not in my field of expertise but surely there must be some action they can take? If I see one of these (and they are multiple!) area codes come on my phone now then after 3 days and around 15 calls I refuse to answer it. So what good is that sevice? I can't sort this out but Fuse 2 really need to look into ways to unless they are complicit?
Also all the glowing reviews they have seem to be mostly from people who have only posted that one glowing review and often in rather poor English. I hate to seem so down on a firm which may not be at fault but I remain to be convinced,

November 20, 2020
Unprompted review
Fuse 2 Communications Ltd logo

Reply from Fuse 2 Communications Ltd

This is not a valid review. We own over 1million numbers allocated from Ofcom. it is easy for our numbers to be spoofed via third part or international places - this is a problem for us as it is for these invalid reviews we get of our company. Why dont you contact us Peter so we can explain and prove this is not something we are complicit in ?

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and telecommunications service. We would be happy to recommend for their efficiency, price and quality of product we receive. We have been adding to our products are the months go on and we always find it easy to adjust and adapt.

November 6, 2020

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