Fusion Fibre Group Reviews 

My advisor was lovely and patient. Thank you for the help.

Really helpful. Nathan quickly recognised my issue and although he was unable to resolve, he was able to signpost me to additional support.

I was told 3 months free and NOT told it was a 24 month contract very disappointed with the whole thing
Wouldn’t recommend.
Ongoing complaint!

I have been dealing with Fusion Fibre fir my father who is a deaf disabled person and almost 80 years old.
He ordered the phone and Internet package and it never worked properly from the start, we had numerous emails sent, no emails back from the complaints department stating we wish to cancel.
My father changed to a new provider over 2 months ago yet he is still being billed for a service he hasn't had.
All I can say is I'm glad my father can rely on me, because the way he has been treated by fusion fibre is despicable.

I hope someone from Fusion Fibre can finally put an end to this stressful situation.

Regards Mr C EHLERT

Hiya I spoke to kyle yesterday and he was very helpful and he rang me back today just as he said he would and I appreciate his help and sorting my enquires out would recommend wanting to speak to kyle thankyou for your help.

Megan was very polite..patient and took time to go through the set up process slow and clearly.

Can’t fault Liam, he did his absolute best to resolve the issues. Unfortunately, the Deco system is not fit for purpose. Poorly designed and clunky to use. I set up the additional unit, and it appears to be working correctly. However, two of the three devices still connect to the unit 10 metres away, instead of the one 1 metre away. Makes no sense at all!

Megan was highly professional, Kind helpful knew how to get me through the problems I had.
This lady is an asset to your business I certainly hope you treat her well.
10 out of 10

I booked fusion fibre to connect my Internet it took them 3 weeks to book me in they connected me on the outside of house but when I tried to follow steps to connect router it wasn't working I rang 3 to 4 xs a day to try and sort this over a month passed and I still wasn't connected eventually I spoke to a girl called Melanie and the only thing stopping me from connecting was a dot in the email address fusion fibre had sent me but because there customer service is so appalling they couldn't be bothered to do there job seemingly it could have been resolved at the start then it took them 2 months to bill me so 2 months came out my bank at once then following month there now trying to take another 2 months and they will not refund you so be careful with your bills

It’s now a monthly occurrence. Another outage and no power cut.

We had a couple of flickers on the lights, sort of expected in a storm. The power's on but Fusion Fibre isn't. Standard for Fusion. Slightest hiccup & the internet's down for hours, could be days.

Fusion spent a lot of time & effort telling us why it was such a problem having tiny intermittent power cuts & what they were going to do to stop it happening again. They told us they wouldn't charge us until they sorted it. It's not sorted. I've still been invoiced.

This company seem to be the cheapest around for their fibre broadband but theres a reason for this. The speeds you pay for you don't get during peak times and the customer service is rubbish. Called after 5 which I'm assuming goes to an "on call" team which they log support tickets. The company then rings you back during the day when people are at work so never gets resolved.

I logged a ticket as the speeds I was experiencing was 60mbs when I pay for 100mbs I explained to the woman I'm at work from 9-5 so need to be called out of these times which I'm still waiting for. This was 4 days ago.

All my contacts with the group have been positive.Ian (sales) along withBen&Ste (installation) were all friendly and helpful.However I have to say that the time and patience provided today by Liam from the support team was exceptional.

What a fantastic company and team at Fusion Fibre. Dealt with Ian from the start who was first class. Also had great support from Stephanie and the engineers who did the install were very professional and helpful on the install day.
If this service is available in your area don't hesitate to sign up!

We had our fibre fitted today in the York area after speaking with Ian who sorted it all out for us.
Our engineers were George & Luke who were both really professional, tidy & worked at speed to get us connected.
Great service! Thank you!

A lovely woman she was kind and friendly she did not rush me to get me set up quickly she went at my speed.

It's a absolute load of crap in the last month alone 11th November off for 5hrs,on Saturday it was off for 8hrs,today Tuesday 3rd December off for 4hrs ,they know what the problem is apparently its a faulty switch and it should be resolved in the next month or so lol ,whatever that means ,where I live there is zero mobile phone signal so when Internet goes you have no way of doing anything, Fusion Fibre customer services is none existing, I'm not a customer I'm a pain in the arse as I complain about having no Internet what I'm paying for, rang to cancel and they wanted £750 to buy my contract out lol,I'm not a celebrity but please get me out of this ,don't bother replying Fusion Fibre I'm not interested in anything you have to say

I had an Issue with Fusion Fibre. I had ordered a service at 900MB and was only getting 150MB so after some messing about I was lucky to speak with
Liam Stonehouse who got the problem sorted.
I really knowledgeable and help gentleman.

Thanks Liam

Keith Mann

Liam was brilliant, very helpful

Great Value for money and i have always had excellent customer service. When renewing my contract recently Elle was very help and polite. Like all internet providers there is the occasional issue but they are quickly resolved.