Fusion Fibre Group Reviews 

Had our broadband installation recently (York area) and all has been spot on since.

Installers (Ben & Ste) were on time, very knowledgeable and helpful.

I was a customer of vm and there god awful service more off than on,and although it stated I was getting 1143 to my router it felt sluggish especially cod gaming so thought let’s see what’s out there

I saw that freedom fibre was now in my area had trials with them for 6 months and it was bad, kept losing connection but it was free and I was still running vm so had a fallback

then the ff service went to a paid model so thought surely now it’s paid they have ironed out all the faults,so went on ff and it directed me to fusion £35 a month 3 months free,now even cheaper and saw it was 900 symmetrical so thought let’s do this

well we Are now nearly 12 months down the line and had maybe 2 outages but sorted fairly quickly,and I did have a problem where they hadn’t been taking my DD for 6 months,even though I had filled the forms out but hey ho annoying but sorted it

anyway I digress the difference to VM is night and day,fttp feels so quick and gaming is now a joy with those ping times,supplied router is poor but have my own mesh WiFi 7 system anyway so future proofed

get constant 944 down and 800 up on WiFi,ff network is 10gb capability so hopefully in the future the network will only get faster

considering ee want £65 a month ok they provide WiFi 7 routers its not worth it with the extended outlay
so to sum up if you want a extremely fast powerful network please explore fusion fibre you won’t be disappointed!

Liam Stonehouse, what a legend, answered all of my queries, provided me with the reassurance, and also will follow up to ensure all is good and meeting my expectations, I could not ask for more, Liam honestly handled a call in such a respectful/ professional manner, give the man a rise!!

Quick, easy and a great price. Elle was straight to the point and provided me with all the information I needed and a loyaly 20% discount as well. My renewal was all done and dusted in less than 5 minutes. What more can I say other than thanks Elle

Great service and uninterrupted Internet unlike virgin handles our many devices at the same time but today I have contacted 3 times over Internet being down and I still have no answers as to how long this is likely to go on just there's an issue in my area that doesn't help me not happy at the lack of communication

Liam did a great job in sorting my network out.

Well done bro

Thanks to Megan for steering me through the set up. Always friendly and helpful, it was good to be able to speak to her directly.

As far as I'm concerned, this telecommunications company deserves more than a second glance. A huge change is on the way in the rural full-fibre broadband world. The existing BB 'copper dinosaurs' (especially the likes of TalkTalk) are about to receive a lesson in how to provide proper access to the internet at reasonable cost. Forget the minor niggles and delays ... it's early days - a 'race car' needs a lot of preparation and tuning before it can blow away the competition. And don't forget - they're providing both the infrastructure and the service. My installation was interrupted by Christmas 'goings on' but when the commotion subsided, Ben and Ste connected me quickly and with minimum fuss. My contribution was to open the front door and let the team do their job. I now have blisteringly fast wifi all through the house - even in the garden. Fusion Fibre are relatively new to the game but already, within a few days, they've transformed my internet experience and made a remarkable difference to my interweb world. Many thanks to all in the team who made this possible.

Liam was very helpful. He did his best to get us bank on the internet and after so many ties he did it

I had no internet for a week. I am disabled I have got PTSD and stress and getting myself all worked up

No communication. Been trying to get into contact with the sales team to upgrade my service from 1Mbps to something which may have the chance to load a basic web page for numerous months, through phone calls and emails, neither of which receive a response. Staff either don’t pick up, or someone answers saying they’ll “pass on a message to the relevant staff and get back in contact with me” which never happens. Beginning to be convinced there’s no one in the office at all, and I am at my wits end with it.

Edit: despite them saying they’d get back to me over two weeks ago, despite continued attempts at contact there has been no response.

When their service works it’s perfect. But there is a consistent fault on our network that causes regular failures.

This has not been communicated to us, we’re left guessing.

Been an issue for months and no news on a permanent fix.

very helpful and supportive, solved my problem

Not very happy so far, would like more clarification/communication when presented with outages that has lasted 24 hours, worked from home today luckily still have Sky in as it’s only been 2 days with Fusion but if I didn’t have sky wouldn’t have been able to work from home, don’t like that I have to mainly go to Facebook to hear about updates on the WiFi coming back on, works great when it is online and running but for how long!!!

It’s down AGAIN, this after glowing reassurances that it had been fixed.

Useless company, i was handed accross from FACTCO to these people and since then all i have recieved is poor speeds and numerous issues. cant wait to get out of the contract with them as they useless.

Faultless service and installation.
Had concerns over positioning of ONT but Fusion team were excellent listened to concerns and planned accordingly.
Day of install all team on same page and went without a hitch
Great post installation communication
Highly recommend

Prompt response. Incredibly helpful understanding of my tech set up issues. Sorted everything. Couldn't be more pleased - thank you

Kyle was spot on, clear, precise and knowledgeable. Had me up and running in under 10 minutes. Customer service 10/10. That’s including the other fusion colleagues I spoke to beforehand.

Liam was soo kind and helpful in getting my internet setup

Made a call to technical support, as was having issues connecting to new broadband. Liam was exceptional, spoken very clearly and given precise instructions with a nice friendly manner. Well done