Drawdown -overall drawdown LIMIT harsh one (every traded will fail at some stage) my story brought 5k two & 10k one account one 5k lost due to sllppage 10 k lost due to overall draw down li... See more
Company replied
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See what reviewers are saying
This platform is more like a Scammer. They are giving offers to attract more people and but after passing through evaluation or 2 Challange phase and KYC completed they don't provide funded or Expert... See more
Company replied
Really great prop firm ready to help passionate traders get funded. The prop firm got reasonable spreads with no slippage and great customer support. Especially Victoria is really great, friendly and... See more
in support chat no any agent available only chat bot available. no timely answer from support. I HAVE BUY INSTANT ACCOUNT PAYMENT RECEIVE BUT NEED KYC VERIFICATION BUT VERIFICATION LINK NOT WORKING. t... See more
Company replied
Company details
Written by the company
Founded in 2023, FXCI is an established financial institution dedicated to providing funding for traders worldwide. The company has proudly announced the launch of an innovative funding program, which involves the careful selection of disciplined and consistent traders, granting them support and access to the institution's capital. The company realizes that lack of access to funds is one of the biggest barriers for those who want to hit the next level of trading. With a mission to find as many talented traders as possible who can trade their capital, FXCI has successfully empowered over 3,000 traders since its launch.
Contact info
6 Burrows Court, L3 6JZ, Liverpool, United Kingdom
- +447753810245
- support@fxci.com
- fxci.com
Breach of guidelines
Hello as promised I've deleted my…
Hello as promised I've deleted my previous reviews and ratings have been updated as I've received the contract last week. I wanna thanks Alex for staying true to his words. However, I've not received expert account credentials so please provide it. Thanks
May 19, 2025
Unprompted review
Reply from FXCI
Hello,
Thank you very much for updating your review and for trusting FXCI. We sincerely appreciate your understanding and patience.
Regarding your request for the expert account credentials, please rest assured that we are currently finalizing the details. You can expect to receive your credentials shortly. Our team will contact you directly to ensure you have everything needed to proceed.
Thank you again for your trust and cooperation.
Best regards,FXCI Team
It's been 2 weeks now and I have not…
It's been 2 weeks now and I have not received my live account
I would recommend all to check out some other firms this guy's are real fake they are not even replying on discord now
May 4, 2025
Unprompted review
Reply from FXCI
Hello,
We sincerely apologize for the inconvenience you've experienced regarding the activation delay of your live account. Transparency and honesty are core principles of our business, and resolving your issue promptly is our top priority. We are actively working to ensure your account is activated as soon as possible.
Regarding Discord, we are currently restructuring our moderation system, which may have impacted response times. However, you can always reach our support team quickly via the online chat available on our website.
Thank you for your patience and understanding.
Warm regards,
FXCI Team
I paid for instant challange and…
I paid for instant challange and payment was successful but company is not confirmed payment and taking time to confirm asking me to wait for another 7 days even after 2 days of payment.so I'm confused about company is genuine or fraud .still not reply from them.dont know it's fraud or what
May 1, 2025
Unprompted review
Reply from FXCI
Hi there,
Thank you for sharing your feedback with us.
We understand your concern and sincerely apologize for any inconvenience you've experienced. Please rest assured that our company values transparency and honesty above all. Your payment is currently pending verification from our payment provider, and this process can occasionally take additional time.
We see that you have already filled the Google form, and we kindly ask for your patience as the payment provider finalizes the review. Rest assured, your request is actively being monitored, and we will update you as soon as possible.
If you have any further questions, please do not hesitate to reach out directly.
Thank you for your patience and understanding.
Sincerely,
FXCI Team
It's been a very disappointing…
It's been a very disappointing experience. They were unable to verify my documents, and even worse, they have not issued a refund despite my request over four weeks ago. I’ve followed up multiple times but am still waiting. Poor customer service and no accountability. I would not recommend based on this experience.
May 2, 2025
Unprompted review
Reply from FXCI
Hello!
We sincerely apologize for the difficulties you've experienced and deeply regret that the verification process did not go smoothly. At FXCI, we are committed to honesty, transparency, and excellent customer service, and we genuinely empathize with your situation.
We want to assure you that your refund request is important to us and is currently being processed. While sometimes verification issues can cause unexpected delays, you can rest assured that we will resolve your situation promptly.
Thank you for your patience and understanding.
Warm regards,
FXCI Customer Support Team
Very bad customer support.
Very bad customer support. I passed challenge phase 1 and 2 on April 10 and did kyc on 11/42025. but so far not get my contract email and funded account. Whenever contact customer support they saying wait with patience Review team will inform you. But no news are getting me as well support team. I don't know Fxci is real prop firm. Atleast Review team should inform why it is delaying. Then i can wait with patientce. So be carefully invest these type of prop firm. I will mention after I get contract mail and funded account.
April 30, 2025
Unprompted review
Reply from FXCI
Hello!
Thank you for your feedback.
At FXCI, we always strive to provide timely and accurate support, and we sincerely apologize for any inconvenience you've experienced. We fully understand your frustration regarding the delay with your contract. Please rest assured that we're doing our utmost to expedite the process and ensure your issue is resolved as quickly as possible. Your patience and understanding are greatly appreciated.
Sincerely,
FXCI Team
Very bad prop firm
April 30, 2025
Unprompted review
Reply from FXCI
Hello,
We're sorry to hear that you've had this impression of our firm. Unfortunately, we weren't able to locate your details based on this review. We'd appreciate it if you could contact our support directly, so we can better understand your concerns and assist you accordingly. Your feedback is important to us, and we look forward to resolving this issue.
Best regards,
FXCI Team
They are doing fraud with every one i…
They are doing fraud with every one i can buy a 25k account they can take money but not give the account totally scam
April 19, 2025
Unprompted review
Reply from FXCI
Hello!
Thank you for bringing your concerns to our attention.
At FXCI, we operate with complete honesty and transparency, and we strongly deny any allegations of fraud. Regarding your specific issue with the 25k account purchase, please be assured that we are actively working with our payment provider to resolve this matter promptly. Currently, we are awaiting their response and doing everything within our power to accelerate this process. We appreciate your patience and understanding.
Sincerely,
FXCI Team
Follow-Up on Refund Delay – 23 Days and Still No Resolution
Thank you for your response and for acknowledging my feedback. I appreciate the sentiment and your commitment to improving transparency and communication within your platform.
However, it has now been 23 days since I requested a refund, and despite multiple follow-ups, I have yet to receive any resolution. While your message speaks of transparency, fairness, and integrity, my personal experience unfortunately reflects the opposite.
I urge anyone considering your services to check the General Chat and Payout sections — the reality traders are facing is clearly visible there. The situation is not isolated, and it’s becoming increasingly difficult to trust the process or believe in the promises made.
In all honesty, this experience feels like a betrayal of trust, and as things stand, I can only summarize my experience in one word: "fraudulent." No serious prop firm with genuine intentions delays payouts or refunds this long without any valid explanation.
I still hope FXCI chooses to do the right thing. But until then, I cannot recommend your firm to any trader in good conscience.
April 21, 2025
Unprompted review
Reply from FXCI
Hello,
Thank you for your continued patience and for expressing your concerns openly. We deeply regret that your experience with the refund process has caused frustration—it was never our intention to create such an impression.
Please allow us to reassure you once again that transparency, fairness, and integrity remain fundamental values at FXCI. We completely understand your concerns given the delay you've experienced. Your refund request has indeed been fully processed and initiated by our team. However, due to circumstances related to banking processes, the actual transfer of funds can occasionally take longer than initially anticipated.
We acknowledge your feedback regarding communication around this process, and we are actively working to enhance our systems to ensure that traders receive timely, clear, and accurate information at every stage.
We kindly ask for your continued patience as we ensure that your refund reaches you promptly. Should you require any additional assistance or updates, please contact our support team directly—we remain fully committed to resolving this situation to your satisfaction.
Again, we genuinely appreciate your understanding and your valuable input as we continually strive to improve.
Warm regards,
The FXCI Team
Very Unprofessional
Very Unprofessional – Refund Not Received After KYC Rejection
I had purchased the 10K funded challenge from FXCI and successfully passed both phases. However, after completing the process, they rejected my KYC without any valid reason. I received an email stating that I would get a full refund, but even after several days, I have not received any refund.
I’ve emailed their support team multiple times, and after several follow-ups, they claimed the refund has been sent. But till today, I have received nothing, and now they are not responding at all.
This is highly unprofessional and feels like a scam. I trusted this platform, completed all requirements, and still ended up being ignored after KYC rejection. I would not recommend FXCI to anyone based on my experience.
April 20, 2025
Unprompted review
Reply from FXCI
Dear Jayesh,
We sincerely apologize for any inconvenience you've experienced and appreciate your patience in this matter.
At FXCI, we always strive for complete transparency and fairness with our clients. Please rest assured that your refund has indeed been processed and initiated from our side. Refund transactions may occasionally take several business days due to banking procedures beyond our immediate control.
We kindly request your patience as the funds reach your account. If you require any further assistance, please do not hesitate to reach out to our support team. We are committed to resolving this matter swiftly and satisfactorily.
Thank you for bringing this to our attention, and we hope to resolve your concerns promptly.
Kind regards,
FXCI Team
Dont fall for this..You have better alternatives
Dont fall for this... they will take ages for giving account... i took 100K 1 step, and it has been more than 3 weeks and the answer you get is our finance department is still verifying your payment, and there is nothing we can do. Kindly be patient.
if by mistake you have passed evaluation, then just forget about funded accounts... as they take minimum 2 months for contract sign as seen in the reviews it is true
March 24, 2025
Unprompted review
Reply from FXCI
Hello!
Thanks a lot for your review. We totally understand how waiting can feel, and we’re sorry for any confusion.
We want to reassure you that we operate with full honesty and transparency. As soon as your payment is processed, the challenge becomes active—no extra delays. In fact, your account is already up and running, and you can start using all the features right away!
If you’re experiencing any issues or have questions, our support team is here and happy to assist you anytime.
Warm regards,
FXCI Team
How do I buy a challenge and wait for…
How do I buy a challenge and wait for the whole week 😭😭, to get the account. The financial department should check up
April 17, 2025
Unprompted review
Reply from FXCI
Hi there!
Thank you for your feedback. We understand that waiting can be frustrating, and we truly appreciate your patience.
Please rest assured that transparency and honesty are at the core of everything we do. Our system automatically activates your challenge once the payment is confirmed, and in your case, the challenge is already active! 🎯 You can log in and start using all the available services right away.
If you have any trouble accessing your account or need assistance, our support team is always here to help. Don’t hesitate to reach out—we’ve got your back!
Best regards,
FXCI Team
Fake prop firm
Fake prop firm. I had passed both phases. But funded live account not provided. Don't fall for cheap prices.
@trustpilot FXCI getting positive reviews by doing some malpractice.
April 16, 2025
Unprompted review
Reply from FXCI
Hello!
We’re sorry to hear you feel this way. At FXCI, we pride ourselves on being an honest and transparent prop firm. Our mission is to provide fair and reliable opportunities to all traders who follow our rules.
In your specific case, after a thorough review, we found a serious violation of our Know Your Customer (KYC) policy. Unfortunately, the documents submitted were altered and did not meet our verification standards. Due to this breach of our terms and conditions, we were unable to provide a funded live account.
We value integrity and fairness above all, and we apply the same standards to every trader. If you believe there has been a misunderstanding, please reach out to our support team—we’re always happy to revisit and clarify matters directly.
Sincerely,
FXCI Team
Reply from FXCI
Thank you for bringing this to our attention.
Transparency, honesty, and maintaining our customers' trust are at the core of everything we do. We confirm that all reviews published are authentic and provided solely by genuine customers who have experienced our services firsthand. We strictly avoid altering or falsifying feedback in any way. Should you have further questions or need support, please reach out directly—we’re always ready to help.
Warm regards,
FXCI Team
Actually every negative review is right…
Actually every negative review is right about this propfirm I completed my 5K 2 phase challenge account on 20th March but still didn't get the funded account this is a 100% fake propfirm and the customer support is soo worst they always say practice patience that's all but no response when will we get the account. 100% fake propfirm don't buy any account from this propfirm and don't promote this propfirm. If we ask refund also the same response will come form the customer support, so guys don't buy and fall in the trap.
(Thanks for the reply if you read this I have already double checked it, if you have already send the contract sign then send me again....?)
April 10, 2025
Unprompted review
Reply from FXCI
Hello,
Thank you for your feedback. FXCI values honesty and transparency, and we always strive to provide timely service to all our clients. We acknowledge your concern regarding the delay in receiving your funded account. After reviewing your case, we can confirm that your account verification was successfully completed, and the confirmation email about your live funded account has already been sent to you.
Please check your inbox (and spam folder, just in case) for our latest communication. If there's any further confusion, kindly reach out to us directly—we're committed to resolving any remaining issues promptly.
Thank you for your patience and understanding.
FXCI Team
This is wrong website this website not…
This is wrong website this website not sale any live account. Only fool us.this website is only generate revenue from us and 90% peoples are not clear evolution phases but I clear 2 phases and then my KYC rejected without reason.They are tell me reason terms and conditions not followed by me but this is not right.I was all terms and conditions followed by me.
April 7, 2025
Unprompted review
Reply from FXCI
Thank you for sharing your experience.
We understand your disappointment regarding the outcome of your evaluation. While we do not sell live accounts directly, successful completion of trading phases is only part of the approval process. As communicated, the primary reason for your account's rejection was due to the extreme level of margin utilization observed during your challenge. High-risk trading practices, such as excessive leverage, significantly increase market risk and do not align with our risk management criteria. Our evaluation aims to ensure sustainable trading strategies that can be safely replicated under real market conditions.
We acknowledge your efforts, and as mentioned, a full refund of your challenge fee will be issued shortly. We encourage you to reassess your trading strategy according to our guidelines and would welcome your participation again in the future.
Best regards,
The FXCI Team
Friends don't fall pray with this scam…
Friends don't fall pray with this scam prop firm. Because I am a victim and lost my amount. Reason is:-
10k 2 step evalution, daily drawdown is 5%
My results on starting day itself.
First 2 trades results - +$724
Next 4 trades results - -$540
Though I have approx $700 margin in my account my trades were disabled mentioning that I have violated daily draw down rule.
Is this justified?
Support is also such a worst experience that even after explaining still they says "Pl explain more".
April 7, 2025
Unprompted review
Reply from FXCI
Hi there,
Thank you for sharing your feedback—we understand how frustrating this situation can feel.
Your account was breached because your daily drawdown limit was exceeded. Based on your starting balance for the day, your daily loss limit was set at $547.50 (5% of the initial daily balance). Even though your overall PnL was positive initially, your subsequent trades caused your total daily loss to exceed this threshold, which triggered the breach.
We’re fully committed to transparency and fairness, and we clearly outline our drawdown rules in our terms and evaluation guidelines to ensure traders fully understand the limits before trading.
If there's still any confusion or you’d like further clarity on your specific trades, please reach out again, and we’ll gladly provide a detailed breakdown.
Best regards,
FXCI Team
A fake prop firm and a big scam
A fake prop firm and a big scam. I had passed the challenge phases on 11th March phase 1 with 70℅ win rate and phase 2 with 90℅ win rate and first after passing I had to wait for kyc verification for 11 days and after that i had to wait another 15-18 days for email for contract but instead of contract they send a mail regarding that your strategy is too risky for us to provide you a live account seriously man if it was risky how can I get that much win rate, after having 2yrs experience I put these trades as a confirmed entry. I am also funded using same strategy with big firms like goat funded trader.but fxci they made me wait almost a month for this message and now they said they will refund money in 5 working days. I dnt know that they will seriously refund or not many people faced the same, before buying I was reading the reviews in trust pilot, but I didn't believe and go for challenge. But it's my biggest mistake to buy a challenge of fxci. If you want to waste your time then go for it. Before buying check their discord and see payout their last payout was way before. Now I just want is my refund. Hope I get it. I advice everyone dnt go for fxci seeing the cheap price as cheap prices their service is also cheap. Go for reputed firm like goat, funding pips etc. Dont go for fxci I bet you. You will regret your decision if you ignore this review. If anyone has any query they can ask. I will provide them proof.
April 4, 2025
Unprompted review
Reply from FXCI
Dear Mr Prabhjot,
We're very sorry to hear about your experience and apologize for any delays or frustration you've faced during this process. Our goal is always to provide clear, transparent, and fair opportunities for traders, and we deeply regret that this hasn't been your experience.
We sincerely apologize for the delay in processing your KYC verification and the subsequent waiting time. Due to high volumes, all applications are processed strictly in the order they are received, which can occasionally cause longer-than-expected delays. We completely understand how frustrating this can be and we're working diligently to speed up our review and communication processes.
Regarding your trading strategy, our risk management policies aim to protect both traders and our firm's sustainability. Passing phases with high win rates indeed reflects your skill and commitment, which we respect. However, risk assessment also includes other factors such as drawdown management, trade frequency, lot sizing, and strategy consistency. We always strive to clearly communicate these aspects, and if we've failed to meet your expectations here, we sincerely apologize and will take your feedback as a chance to improve.
Regarding your refund, we assure you of our integrity and commitment to transparency. If there's any further delay or uncertainty regarding your refund, please reach out directly to our support team, who will prioritize resolving your issue.
We understand your frustration and disappointment, and deeply regret that your experience with us didn’t match your expectations or our usual standards. We are constantly working to improve our service and transparency, and your feedback is invaluable to us.
If you have any further questions, concerns, or require assistance regarding your refund, please contact us directly—we are eager to resolve this matter and regain your trust.
Thank you for bringing this to our attention and giving us an opportunity to address it.
Warm regards,
FXCI Team
FXCI platform
I made payment on March 19th but still they don't provide challenge account details. FXCI customer support team they don't respond properly at all in support chat no any agent available only chat bot available
They given account details after posting here.
April 3, 2025
Unprompted review
Reply from FXCI
Dear Santhi,
Thank you for bringing this matter to our attention. Transparency, honesty, and customer satisfaction are at the heart of FXCI's values, and we sincerely apologize for any inconvenience you've experienced.
Regarding your deposit made on March 19th via UPI, please note that processing times for deposits through this method can depend significantly on the payment provider involved. However, upon checking your transaction, we confirm that your payment has been successfully processed, and your trading challenge is already active and available for use.
If you experience any further issues or require additional assistance, our team is here to support you.
Best regards,
FXCI Support Team
Has very slow work of RISK MANAGEMENT…
Has very slow work of RISK MANAGEMENT TEAM I have completed the challenge 1 month ago but till now I don't received a live account in every chat they ask to keep patience only getting frustrated with there services
April 1, 2025
Unprompted review
Reply from FXCI
Thank you for sharing your feedback with us.
We truly understand your frustration and sincerely apologize for the delay you've experienced. Our Risk Management team is carefully reviewing each case to ensure a smooth and secure experience for all our traders, and sometimes this process may take longer than expected.
Please be assured that your account review is a top priority for us, and we are actively working to expedite your transition to a live account. You can expect to receive a response from our Risk Management team very shortly.
Thank you once again for your patience and understanding—we're committed to making your experience with us as pleasant and rewarding as possible.
Sincerely,
FXCI Team
FXCI more like a Scammer
This platform is more like a Scammer. They are giving offers to attract more people and but after passing through evaluation or 2 Challange phase and KYC completed they don't provide funded or Expert account. FXCI customer support team they don't respond properly at all. My challenge phase and KYC is completed on 10th of March but as of now i have not received Expert account. They are not even responding properly. It's completely a unethical practices.
February 25, 2025
Unprompted review
Reply from FXCI
Hello,
Thank you for sharing your feedback. Transparency, honesty, and customer satisfaction are core values for us at FXCI. We sincerely apologize for any inconvenience you've experienced.
After completing the challenge phases and the KYC procedure, all accounts undergo a mandatory review by our risk management team. Unfortunately, in your specific case, the risk assessment criteria were not met, and as a result, an Expert account was not provided. However, in line with our transparency policy, we promptly offered you a refund, and you have received an email regarding this refund.
We always strive to maintain open communication and treat our clients with the utmost respect. We regret if our response didn't meet your expectations and are committed to continually improving our service to ensure a positive experience for all clients.
Please reach out if we can assist you further.
Best regards,
FXCI Support Team
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