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FX Replay Reviews 572

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers also noted issues with the website, mentioning bugs, lagging, and occasional crashes that impacted their user experience. A few other people also felt that the customer support was bad, with some experiencing slow replies or a lack of care.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its smoothness, intuitiveness,... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers praise the platform as fantastic for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an unexpected subscription renewal and reached out to FX Replay for help. Sebastian Patzi assisted me, and I couldn’t be more grateful. He responded quickly, was incredibly understanding,... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more

Company replied

Rated 5 out of 5 stars

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and gen... See more

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more


Company details

  1. Software Company

Written by the company

FX Replay is a 100% web-based backtesting tool that uses the best charting platform in the market, TradingView, to bring you the BEST backtesting experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

A Must for Traders

Been using FxReplay since the Launch.
Definitly leveled-up my trading game alot.

Today there was a problem, where a feature wasn't available anymore in my current plan, but Vivek quickly looked into it and even gave me a free month of pro for the inconvenience.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

The absolute best backtesting software. 11/10

The absolute best backtesting software about. Amazing dev team constantly improving the user experience based on community feedback. 10/10 support provided by their team members like Patzi. Have even had the CMO reach out to me to help with a bug I was having.

Nothing else like it

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support from FX Replay.

Excellent Support from FX Replay.
I am writing this review to express my sincere thanks for the outstanding support I received from the FX Replay team, particularly from Vivek and Sebastián. This is the second time they have provided exceptional service, and their commitment to customers is truly impressive.

I had a technical issue with a crucial backtesting session that was no longer visible. The situation was complex, but the support team handled it with great professionalism and efficiency. They were incredibly patient and dedicated to finding a solution.

Thanks to their hard work, they were able to restore my session, allowing me to continue my work without any major interruptions. The level of personalized care and effective problem-solving I received from this team is second to none.

August 29, 2025
Unprompted review
Rated 2 out of 5 stars

So much bugs its just not usable.

So much bugs its just not usable.
plus customer support was bad! paid 35 usd
couple of days after contacted support to refund since i cant test using it
gets stuck every couple of minutes , indicator and drawing tools get messed up
stop losses / take profit won't be triggered price will just continue and many many more other bugs.
wasnt refunded or anything havent heard from them since
just use tradingview will be easier.

July 15, 2025
Unprompted review
Rated 4 out of 5 stars

good so far

people recommended me this platform for backtesting and it's been amazing. if use well it can unlock some deeper level of mastery and confidence in your strategy

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Works well for a few days, then told me to upgrade for unlimited time when I had 900 days left, then tries to charge around $350 for subscription. If you use them make sure you don't subscribe because they are very sneaky!

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Everytime u create a new session/ chart…

Everytime u create a new session/ chart it sometimes just changes the time to UTC even before u put it on something else. Because of this bug i have wasted almost 2 days worth of backtesting on the wrong time

August 7, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

We’re really sorry about the inconvenience you experienced. This issue can sometimes happen if your browser’s cookies and cache are deleted or if the chart layout isn’t saved before exiting. To avoid it in the future, please make sure your browser is not set to delete cookies and cache automatically, and remember to save your chart layout before leaving so that your selected timezone is preserved when you return.

We truly want you to have the best experience possible, so if you need further assistance, please don’t hesitate to reach out to us at contactus@fxreplay.com — our team will be happy to help.

Rated 2 out of 5 stars

Very poorly organized backtesting…

Very poorly organized backtesting experince, they are profitable and making money since there is not a true comptetitor out there in the market yet, but when a true competitor arrives, FXReplay will be forgotten. Stupid bugs, bad user experience, decent analytics even though they could be much better. For the price of 35$ monthly, I think the user should get much more and a much much better experience.

August 6, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

We’re sorry to hear you feel FX Replay hasn’t met your expectations. We’d really like to learn more about the bugs and issues you’ve experienced so we can improve your user experience. We also wanted to mention that besides our $35/month plan, we offer an Intermediate plan that might better fit your needs. If you can share your feedback with us at contactus@fxreplay.com, we’ll review it carefully and can offer you a discount as a thank-you for helping us improve.

Rated 5 out of 5 stars

Good customer support

Good service. Solved my problem and also offered 30 days free service to test things out. Highly recommended

July 23, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

We’re so glad to hear your problem was solved and that you’re enjoying the free trial period! Thank you for the kind words and recommendation — it means a lot to us. We’re here anytime you need help or have feedback.

Rated 2 out of 5 stars

not working properly when saving, no templates, data get lost

software is good, but the problem is with the saving and the templates i spend all the time fixing it and making it right and its not saving, as well a lot of gaps and lost progress. Overall backstesting good, the whole software not working properly and for this price ,definitely not worth the price

November 20, 2024
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback — we’re glad you enjoy the backtesting, but we’re sorry about the trouble with saving templates, layouts, and the gaps you mentioned. It may be that your templates or layout aren’t saving because your browser is set to delete cookies and cache automatically, so please check that setting.

We’d also like to understand more about the gaps you’re seeing so we can work on fixing them. Please contact us at contactus@fxreplay.com with your feedback — we’d love to improve your experience and can offer you a discount for the inconvenience.

Rated 2 out of 5 stars

Ok backtesting software however…

Good backtesting software however analytics freezes,mobile version doesn’t work
Too expensive to not work properly

July 13, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thanks for your feedback! We recommend using FX Replay on a laptop or PC for the best experience, as our team is still working on improving the mobile version.

Your experience matters to us, so please feel free to share more details with us at contactus@fxreplay.com — this will help us improve faster.

Rated 5 out of 5 stars

A Truly Great and Reliable Platform Backed by Outstanding Support

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and genuinely pleasant to use.

What really sets them apart, though, is their support team. Every time I’ve reached out, the response has been quick and genuinely helpful. Most recently, I spoke with Tobey, who went above and beyond—not only solving my issue but also taking the time to make me feel like a truly valued customer.

FXReplay has earned my trust over the past year, and I highly recommend it to anyone serious about backtesting and improving their trading edge.

July 9, 2025
Rated 5 out of 5 stars

Great app but alternate payment method…

Great app but alternate payment method like crypto would be really great as the available payment options don't work in nigeria where I am from and I really want to backtest more to horn my skills. It would be great if crypto payment is added

June 7, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you so much for the kind words about the app and we're really glad to hear you're enjoying it! We truly appreciate your passion for backtesting and honing your trading skills. Feedback like yours helps us grow and improve.

You're absolutely right — having alternative payment methods like crypto would be incredibly helpful for users in regions where current options are limited, like Nigeria. You're not alone in this request, and it's something we're actively exploring. While we can't make promises on the timeline just yet, please know that it's on our radar and being considered seriously.

Thanks again for reaching out and for your dedication to leveling up your trading. We’re cheering you on!

Warm regards,
The FX Replay Team

Rated 2 out of 5 stars

everything really good but after…

everything really good but after spending some time it start bugging or glitching and I have to continously keep refreshing the page really frustrating when backtesting.

June 8, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for sharing your experience. If you haven’t already, I’d recommend reaching out to our support team (contactus@fxreplay.com) by submitting a ticket and providing as much detail as possible — browser type, approximate session duration before issues start, any error messages, etc. That could really help us pinpoint what’s going on. Our goal is to ensure your backtesting is as smooth as possible and we are here to help.

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