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3.1
7 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The shipping was very fast. I received a message the day after I ordered it, informing me that the package had been shipped. I was really looking forward to it!
Reply from Fynony
Thank you so much for the great review! We always try to ship every order as fast as possible, and keep you updated the whole way, so it means so much to hear we got it right.🌹
The dress is great value for money; I feel incredibly lucky to have found such a high-quality dress at this price.
Reply from Fynony
Thank you so much for this wonderful review! Nothing makes us happier than hearing you loved the dress and thought it was such great value. That is exactly what we aim for.🌹
The item arrived a day later than expected, but thankfully the dress is very beautiful, so overall it was a satisfactory purchase.
Reply from Fynony
Thank you so much for your love and recognition of our product! We are delighted that the dress you received is beautiful and that you are satisfied.
We sincerely apologize for the package arriving a day later than expected. This is not what we hoped for, and we will review and optimize our logistics process to provide more efficient and timely service for future orders.
Thank you again for your understanding and support! We look forward to your next visit and will be happy to serve you.
I ordered the dress (which looked beautiful online) for a pageant. Once it arrived it looked SO CHEAP. The arms of the dress had a few cheap gems glued on and you could see the glue strings. The picture online of the arms of the dress did not match the actual dress that I received. I immediately went to the website and requested a return. It has been a month and a half and I finally settled on a 80% refund because according to the manufacturer the dress I received is in fact the correct address. Which is not true at all and I have pictures for verification. It has been a terrible experience with a terrible company who will not take responsibility for cheap and low quality dresses.
Reply from Fynony
We’re very sorry that the dress you received didn’t meet your expectations, especially for something as important as a pageant. We’ve re‑checked your photos alongside our original listing, and the sleeve pattern is indeed the same design. However, we fully understand that what matters is how the dress looks in person, not in a studio photo. Lighting, camera angle and the way the sleeves sit on the arm can make them appear wider or lower than in the model photos, and we clearly did not communicate that well enough.
Our dresses are handmade, and the embellishments (including the gems on the sleeves) are applied one by one. This makes the construction more complex, but that is an explanation—not an excuse. You should not see glue strings or feel that the result looks “cheap.” Your case has been shared directly with our production and quality‑control teams so we can tighten our standards on hand‑applied decorations and finishing, and with our content team so we can show more realistic, non‑studio angles for future products.
We regret that the resolution process felt long and frustrating and that we didn’t leave you with a better impression of our service, even after a partial refund was agreed. Your review is very important to us; it highlights where we need to improve, and we are committed to doing better so that more customers are genuinely happy with both the product and the support they receive.
If there is anything further we can do or if you’d like to share additional suggestions, please contact us. Thank you for helping us see where we need to improve.
The dress was low quality and not looked the same as the picture on the website. When I tried to return they said: "● Your request is considered a non‑quality return;
● For non‑quality returns, the return shipping cost and any customs/duties are the customer’s responsibility;
● After we receive the item and confirm it has no quality issues or damage that affects resale, we will issue a refund after deducting the shipping cost, meaning only the product price is refundable and international shipping/taxes are non‑refundable.
Because international shipping and customs fees can be quite high, we’re concerned this may create a significant cost for you. You are a very important customer to us, so we’d like to offer you an alternative so you don’t have to return the dress:
1. We can refund 10% of the dress price to you now;
2. Additionally, we’ll provide a 10% discount coupon. You can either:
● Use this coupon to purchase the same dress in a different size, or
● Visit a local tailor to adjust the size of the dress to fit you better."
Reply from Fynony
Hi dear,
Thank you for your feedback. We’re truly sorry to hear that you were not satisfied with the dress.
All of our dresses are handmade, and we always strive to match the product photos as closely as possible. We understand that expectations can vary, and we sincerely apologize if the item did not meet yours.
Regarding returns, as stated in our policy, non-quality-related returns require the customer to cover return shipping and international fees. However, we did not refuse your return — we offered alternative solutions (including a partial refund and a discount coupon) to help reduce the high international return cost and make things easier for you.
We genuinely value every customer and always try our best to provide reasonable solutions. If you’re still open to discussing this further, please feel free to contact us directly — we would be happy to assist you again.
I bought 2 different sizes of the same dress from fynony and when we received them neither fit, nor were they close is the length of the dress in the photos. Fynony told me because they didn’t fit there was nothing they would do and recommend I buy the correct size. Hahaha - another online scam - don’t trust the few positive views I’m sure they’re bought and paid for.
Reply from Fynony
Hello,
We’re very sorry to hear that the dresses did not meet your expectations, and we understand how frustrating sizing issues can be.
Our dresses are handmade formal gowns, and their fit, proportions, and length may differ from everyday ready-to-wear clothing. For this reason, we provide a detailed size chart on each product page and strongly recommend comparing measurements carefully before placing an order. Customers are also welcome to contact our customer support team for sizing guidance prior to purchase.
In addition, we offer custom-made options to help ensure a more accurate fit when standard sizing is not suitable.
We take all customer feedback seriously and aim to be transparent in our policies and product information. If you would like us to review your order details further or explore possible solutions, please feel free to reach out to our customer service team through our official website.
Thank you for sharing your experience.
I had to return a childs dress that was HUGE for size it claimed to be. Since it was for an upcoming event, I ordered a smaller one so it would arrive in time. In trying to return the first dress, I found out I would be responsible for international shipping costs, or they would give me a 15% refund and I keep the dress. The address on their website was a USA address, and nowhere does it say shipping from USA would be international. They are deceptive and unfair in their practices.
Reply from Fynony
Hello,
We’re very sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to share your feedback.
Our dresses are handmade formal gowns, and their sizing and fit can differ from everyday ready-to-wear clothing. For this reason, we provide a detailed size chart on our product pages and encourage customers to carefully compare measurements or contact our customer service team for guidance before placing an order. We also offer custom-made options to help ensure the best possible fit.
Regarding returns and shipping, our brand operates multiple production and fulfillment locations worldwide. The return address depends on the original shipping location, and all related information, including return conditions and shipping responsibilities, is clearly outlined in our after-sales policy, which is publicly available on our website.
We understand your frustration and genuinely value customer feedback. If you would like us to review your order further or assist you in any way, please reach out to our customer support team through our official website, and we will do our best to help.
Thank you again for your feedback.
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