We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a great experience with G Network so far. We needed a router relocated and there wasn’t a straight forward solution, but our engineer, German Schmidt, sorted it out quickly and mess free. Highl... See more
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Contact info
251 Southwark Bridge Road, SE1 6FJ, London, United Kingdom
- 020 3909 4555
- customerservice@g.network
- g.network
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support
I had an issue with my router after a year and one of their engineers Fazle came out the next day and fixed my issue very promptly. I was very impressed with the support!
August 21, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Fazle was able to attend the following day and resolve the issue with your router so promptly. It’s fantastic to know that you were impressed with the support you received.
We’ll be sure to pass your kind words on to Fazle and the wider team. We really appreciate you taking the time to let us know about your positive experience.
Thank you again for your feedback!
Ahmed
Cesar was amazing
Cesar was amazing! Competent, professional & friendly. Awesome service. Would highly recommend
August 20, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Fazle was able to attend the following day and resolve the issue with your router so promptly. It’s fantastic to know that you were impressed with the support you received.
We’ll be sure to pass your kind words on to Fazle and the wider team. We really appreciate you taking the time to let us know about your positive experience.
Thank you again for your feedback!
Ahmed
I recently had my broadband installed…
I recently had my broadband installed by G Network and was very pleased with the service. Engineer German Schmidt handled the installation professionally, set everything up and checked that the connection was working perfectly. Great job from both G. Network and German.
August 19, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that you were so pleased with your broadband installation and that German handled everything professionally. It’s fantastic to know that he took the time to set everything up correctly and ensure your connection was working perfectly before completing the installation.
We’ll be sure to pass your kind words on to German and the wider G Network team.
Thank you again for your feedback, and we hope you enjoy your new broadband service!
Ahmed
Fazle fixed my fibre optic after the…
Fazle fixed my fibre optic after the cable was cut. The service was excellent & was all back on in a day or 2
August 19, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Fazle was able to repair your fibre optic cable and get your service back up and running so quickly. It’s fantastic to know that you were happy with the excellent service you received.
We’ll be sure to pass your kind words on to Fazle and the wider team.
Thank you again for your feedback!
Ahmed
Great service from initial enquiry to…
Great service from initial enquiry to install. Great installation team, Laurence and Jamie were friendly, polite and took great care to ensure install was neat, tidy and professional. Wouldn’t hesitate to recommend.
August 18, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your fantastic feedback!
We’re delighted to hear that you received great service from your initial enquiry right through to the installation. It’s wonderful to know that Laurence and Jamie were friendly, polite, and took such great care to ensure the installation was neat, tidy, and professional.
We’ll be sure to pass your kind words on to Laurence, Jamie, and the wider installation team. Your recommendation means a lot to us!
Thank you again for choosing G Network, and we hope you continue to enjoy your service.
Ahmed
Amazing service from Leon
Amazing service from Leon, Mo & Ricky. Delighted with the result.
August 17, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that you received amazing service from Leon, Mo, and Ricky and that you’re so pleased with the result.
We’ll be sure to pass your kind words on to Leon, Mo, Ricky, and the wider team. We’re sure they’ll really appreciate the recognition.
Thank you again for taking the time to share your experience!
Ahmed
Fazle was great and sorted our problem…
Fazle was great and sorted our problem quickly. Thank you!
August 17, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that Fazle was able to quickly resolve your problem and provide you with a great service.
We’ll be sure to pass your kind words on to Fazle — we’re sure he’ll really appreciate them.
Thank you again for your lovely feedback!
Laurence was very professional and a…
Laurence was very professional and a speedy install
August 17, 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback!
We’re delighted to hear that Laurence provided a professional service and completed your installation so quickly.
We’ll be sure to pass your kind words on to Laurence and the wider team.
Thank you again for your feedback, and we hope you enjoy your new service!
Ahmed
Last week German Schmidt came to…
Last week German Schmidt came to install our G Network. He was early (not late), he was patient (he waited for us to get needed access), he was thorough (he spent time reviewing the property to determine the best route for delivering the fibre) and he was careful and professional (he didn’t just do a perfect job but he was a perfectionist in how he ran cable, and how detailed and careful he was in doing everything. I can say this was a seamless and easy process because of the effort made by German. G Network should make sure all their engineers work like German.
August 12, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share such wonderful and detailed feedback about your installation experience with German.
We’re delighted to hear that German arrived early, was patient while you arranged access, and took the time to carefully assess your property to determine the best route for the fibre. It’s fantastic to know that his attention to detail, professionalism, and care resulted in such a neat and seamless installation.
Your comments are a fantastic recognition of the effort German puts into his work, and we’ll be sure to pass your feedback on to him and the wider team. We’ll also share your kind words regarding the high standards you’d like to see across our engineering team.
Thank you again for your fantastic feedback and for choosing G Network. We’re so pleased that German made the process easy and hassle-free for you!
Ahmed
Good service
Very fast network, simple installation. The engineers, German Schmidt and Reece White, they are very professional and helpful. They helped to fix the issue with the fibre and installed a new router efficiently.
August 14, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you’re enjoying the fast network and that the installation was simple and efficient. It’s fantastic to know that German Schmidt and Reece White provided such a professional and helpful service.
We’re especially pleased that they were able to resolve the fibre issue and install your new router efficiently, getting you back up and running with minimal disruption.
We’ll be sure to pass your kind words on to German, Reece, and the wider team.
Thank you again for your feedback, and we hope you continue to enjoy your G Network service!
Ahmed
Luis did a great job and was super…
Luis did a great job and was super attentive. He was there at 9 AM sharp and took a few minutes to fix it. He made sure to explain the issue and was very professional
10/10 perfect costumer service. Enjoy your Seville break!
August 14, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your lovely feedback!
We’re delighted to hear that Luis provided such an attentive and professional service. It’s fantastic to know that he arrived promptly at 9 AM, resolved the issue quickly, and took the time to explain what had happened.
We’ll be sure to pass your kind words on to Luis — we’re sure he’ll really appreciate the recognition.
Thank you again for your feedback, and we’re pleased we could get everything resolved for you so quickly!
Ahmed
The couple that they attended the site…
The couple that they attended the site were very helpful and respectful in dealing with their customers
August 10, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that the engineers who attended your property were helpful, respectful, and professional throughout their visit. Providing a friendly and considerate service is very important to us, so it’s wonderful to know this was your experience.
We’ll be sure to pass your kind words on to the team.
Thank you again for your feedback!
Ahmed
Great Service from John Goodwin
Great Service from John Goodwin
John Goodwin was very helpful this afternoon. Quick, professional and kind throughout. He sorted everything efficiently and made the whole process very easy.
Thank you, John — much appreciated.
August 13, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that John Goodwin was quick, professional, and kind throughout your interaction. It’s fantastic to know that he was able to resolve everything efficiently and make the whole process easy for you.
We’ll be sure to pass your kind words on to John — we’re sure he’ll really appreciate the recognition.
Thank you again for your feedback and for taking the time to recognise John’s excellent service!
Ahmed
Andrew and Hasim were fantastic
Andrew and Hasim were fantastic. Professional, efficient and sociable.
August 13, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your lovely feedback!
We’re delighted to hear that Andrew and Hasim provided such a fantastic service. It’s great to know they were professional, efficient, and sociable throughout their visit.
We’ll be sure to pass your kind words on to Andrew and Hasim — we’re sure they’ll really appreciate the recognition.
Thank you again for your feedback!
Ahmed
It's a bit of a scam
It's a bit of a scam. they get you to sign up to a monthly commitment but you are actually signing an annual deal. Then the customer service tries to gaslight you and say he's "confused" it was my fault for signing the contract. Thanks Louis. Top work mate. Also, the wifi hit a max upload speed of 12 mbps which is abyssmal.
Avoid.
August 12, 2026
Unprompted review
Reply from G. Network
I’m sorry to hear you feel the sign-up process and subsequent communication have been misleading. I appreciate that being told you were “confused” would be frustrating, particularly if you understood the commitment differently when you signed up.
I’m also sorry to hear about the upload speeds you experienced. A maximum upload speed of 12 Mbps is clearly disappointing, particularly if you were expecting better performance from the service.
I’ll make sure both points are noted and reviewed we requested your information and will like to address the issue.
Ahmed
My gardeners ripped the cables whilst…
My gardeners ripped the cables whilst working. I called G network as soon as I realised the internet stopped working.
They sent a very professional engineer out named Andrew on the same day and he kindly replaced the broken cables in a timely manner.
Very professional and friendly.
5/5 service.
August 12, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that Andrew was able to attend your property on the same day and replace the damaged cables promptly, getting your internet service back up and running.
It’s fantastic to know that you found Andrew professional, friendly, and efficient throughout the repair. We’ll be sure to pass your kind words and 5/5 rating on to Andrew and the wider team.
Thank you again for your feedback — we really appreciate you taking the time to recognise the excellent service you received!
Great service from G Network and their…
Great service from G Network and their installers - we moved house and brought their service over from our previous home.
Alex and Luis could not have been more helpful and professional with the installation.
Highly recommended.
August 4, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that you had such a positive experience moving your G Network service to your new home. It’s fantastic to know that Alex and Luis were so helpful and professional throughout the installation.
We’ll be sure to pass your kind words on to Alex, Luis, and the wider installation team. Your recommendation means a lot to us!
Thank you again for choosing G Network, and we hope you continue to enjoy your service in your new home.
Ahmed
All on time and efficient installation
All on time and efficient installation. Friendly, knowledgeable guys got me all set up and switched despite a couple of unexpected hurdles!
Thanks to Andrew and Stephan.
August 11, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that Andrew and Stephan provided an efficient and professional installation service, even when faced with a couple of unexpected hurdles. It’s fantastic to know they were friendly, knowledgeable, and able to get everything set up and switched over smoothly.
We’ll be sure to pass your kind words on to Andrew, Stephan, and the wider team.
Thank you again for your feedback — we really appreciate it!
Ahmed
Incredible install experience…
Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very helpful too! Sabine organised our set up in under a week. Connected, speed is great, very happy.
August 10, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that you had such a positive experience with G.Network and that Laurence, Alex and Victor provided such a professional, courteous and efficient installation. We’ll be sure to pass your kind words on to them.
It’s also wonderful to hear that Sabine was able to organise your setup so quickly and that you’re now enjoying great speeds and a reliable connection.
Thank you for choosing G.Network, and we’re so pleased to know you’re happy with your service!
Ahmed
Fantastic service!! Starting with Rajiv Menon and then German Schmidt and Victor Serac were…
German Schmidt and Victor Serac were brilliant today.
At long last we have WiFi.
BT has failed on 3 visits!!!
Delighted to be a customer of G Network
Special shout out for German’s customer service. He took the time to set everything up and explain it to us.
August 7, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that you’re finally connected and enjoying your WiFi! It’s especially great to hear that German Schmidt and Victor Serac provided such a brilliant service and made the installation experience a positive one.
We’ll be sure to pass your special thanks on to German. Taking the time to get everything set up properly and explain how everything works is exactly the level of service we strive to provide.
We’re sorry to hear about the difficulties you experienced previously, but we’re thrilled that you chose G.Network and that our team could get you connected.
Thanks,
Ahmed
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