We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We had a great experience with G Network so far. We needed a router relocated and there wasn’t a straight forward solution, but our engineer, German Schmidt, sorted it out quickly and mess free. Highl... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
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Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Contact info
251 Southwark Bridge Road, SE1 6FJ, London, United Kingdom
- 020 3909 4555
- customerservice@g.network
- g.network
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Fantastic service!! Starting with Rajiv Menon and then German Schmidt and Victor Serac were…
German Schmidt and Victor Serac were brilliant today.
At long last we have WiFi.
BT has failed on 3 visits!!!
Delighted to be a customer of G Network
Special shout out for German’s customer service. He took the time to set everything up and explain it to us.
August 7, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that you’re finally connected and enjoying your WiFi! It’s especially great to hear that German Schmidt and Victor Serac provided such a brilliant service and made the installation experience a positive one.
We’ll be sure to pass your special thanks on to German. Taking the time to get everything set up properly and explain how everything works is exactly the level of service we strive to provide.
We’re sorry to hear about the difficulties you experienced previously, but we’re thrilled that you chose G.Network and that our team could get you connected.
Thanks,
Ahmed
STAY far from this service !!!
STAY far from this service !!!! I signed up with G Network, went thru the whole process, set up direct debit, cancelled with my other provider, awaited the installation call which I was told would come within 2 days. However, when I didn't hear from them, I phoned -- only to find out that actually they couldn't provide me service after all, which ofc they should have known from the start and never offered me service at all . At best it has been a TOTAL waste of time -- and at worst it has a taint of false advertising/fishing for business
August 7, 2026
Unprompted review
Reply from G. Network
We’re very sorry to hear about the experience you’ve had and appreciate you taking the time to share your feedback. We understand how frustrating and disappointing it must have been to go through the sign-up process, make arrangements with your existing provider, and then find out that we were unable to fulfil your order.
We will certainly take your feedback on board and look at where we can improve the process and communication to prevent similar experiences in the future.
We would also like to clarify that all of our orders are subject to a pre-contractual agreement, which is clearly stated in the contract summary and information provided during the sign-up process. This is because, following an order being placed, we need to carry out the necessary checks to establish whether we can successfully provide the service and whether any additional work may be required to complete the installation.
That said, we are genuinely sorry that we were ultimately unable to fulfil your order and for the inconvenience and disruption this caused. We appreciate that this was not the outcome you expected, and we’re sorry for the time and effort you had to spend as a result.
thanks,
Ahmed
2.5Gb!! Ronnie & Jason came and installed my…
Ronnie & Jason came and installed my 2.5gb service on a trial. They were very professional, friendly and full of interesting info about the service answering every question I had. They went above & beyond accommodating my configuration needs. Great gubbins! 2.5 gigabits is crazy fast!!
August 6, 2026
Unprompted review
Reply from G. Network
Thank you so much for the fantastic feedback!
We’re thrilled to hear that Ronnie and Jason provided such a professional, friendly and informative installation experience. It’s great to know they took the time to answer all your questions and went above and beyond to accommodate your configuration needs.
And we couldn’t agree more — 2.5Gbps is seriously fast! We’re delighted you’re enjoying the service and hope you continue to have a brilliant experience with G.Network.
We’ll be sure to pass your kind words on to Ronnie and Jason. Thanks again for choosing G.Network!
Ahmed
Luis was friendly and ready to answer…
Luis was friendly and ready to answer all my questions. When I couldn’t connect, he roped in his team to make things work. He made everything easy. Thank you.
August 5, 2026
Unprompted review
Reply from G. Network
Thank you so much for your lovely feedback!
We’re delighted to hear that Luis was friendly, helpful, and took the time to answer all your questions. It’s great to know that when you experienced a connection issue, he went the extra mile by getting his team involved to make sure everything was working properly.
We’ll be sure to pass your kind words on to Luis. We’re really pleased he made the process easy and provided the support you needed.
Thank you for choosing G.Network!
Ahmed
Laurence was amazing
Laurence was amazing. He was very neat and polite and I now have super fast speeds after being let down by EE. Thank you Gnetwork.
August 4, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback.
We’re delighted to hear that Laurence provided such a great experience and that you were happy with his professionalism, neat workmanship, and polite approach. It’s also great to hear that you’re now enjoying super-fast speeds.
We’ll be sure to pass your kind words on to Laurence and the team. Thank you for choosing G Network, and we appreciate you taking the time to share your experience.
Thanks,
Ahmed
patience and knowledge
phone answered startiht away; after a few minutes with the first tech i was transferred up -- John Goodwin was superb- it took forever but he was patient and in the end we got there -
August 3, 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback.
We’re pleased to hear that your call was answered promptly and that John was able to provide such great support. We appreciate your patience while working through the issue, and we’re glad to hear that, despite it taking some time, John was able to help get everything resolved.
We’ll be sure to pass your kind words on to John and the team. Thank you again for your feedback.
thanks,
Ahmed
I would like to leave this review…Outstanding Technical Support from Tony
I would like to leave this review specifically for Tony from G.Network’s Technical Customer Service team rather than for the company as a whole.
Tony provided outstanding technical support and excellent customer service. He took the time to understand the Wi-Fi coverage issues in my flat and recommended a mesh Wi-Fi solution to ensure all levels of the property receive a strong and reliable signal. He explained everything clearly, answered all my questions patiently, and made the installation process easy to understand.
His professionalism, technical knowledge, and willingness to go the extra mile made a real difference. Thank you, Tony, for your excellent support, it is very much appreciated.
August 1, 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to leave such detailed feedback.
We’re delighted to hear about the excellent support you received from Tony. It’s great to know that he took the time to understand your Wi-Fi coverage challenges, provided the right solution, and guided you through the process with patience and clarity.
We’ll be sure to share your kind words with Tony and the Technical Customer Service team. We know how much of a difference great communication, technical knowledge, and a willingness to go the extra mile can make.
Thank you again for your feedback and for recognising Tony’s efforts. We really appreciate it.
Ahmed
Prompt and efficient service
G.Network sent their engineer Leon to do the fibre installation. He was very helpful and quick with the installation and kept everything very clean and tidy. I am very impressed with how responsive and efficient the whole process is from placing the order to installation.
July 31, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback.
We’re delighted to hear that Leon provided such a helpful and efficient installation experience. It’s great to know that he completed the work quickly while keeping everything clean and tidy.
We’re also pleased to hear that you were impressed with the overall process, from placing your order through to installation. We’ll be sure to pass your kind words on to Leon and the wider team.
Thank you again for choosing G Network and for taking the time to share your experience.
Ahmed
There were some technical issues with…
There were some technical issues with the internet but the company response was quick and they were swift in sorting it out. The engineer German Schmidt was very good and seemed very competent as well
July 31, 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback.
We’re pleased to hear that, although you experienced some technical issues, our team was able to respond quickly and get things resolved for you. We understand how important it is to have a reliable connection, and we appreciate your patience while we worked through the issue.
We’ll be sure to pass your kind words on to German Schmidt. It’s great to hear that he provided excellent support and demonstrated the technical knowledge and professionalism we aim for.
Thank you again for your feedback and for choosing G Network.
thanks,
Ahmed
Professional and Personable
I’ve met several G. Network technicians who have all been exceptionally professional and personable. Laurence just did our install and he was fantastic, and I felt very comfortable especially as a solo woman at home, and his trainee was great too. Good bunch of people, and looking forward to much faster internet!
July 29, 2026
Unprompted review
Reply from G. Network
Thank you so much for your wonderful feedback.
We’re delighted to hear about your positive experiences with our engineers and that Laurence, along with his trainee, provided such a professional and personable service. It’s especially great to know that you felt comfortable and at ease throughout the installation, as providing a respectful and reassuring experience is very important to us.
We’ll be sure to pass your kind words on to Laurence and the team. We hope you enjoy your much faster internet connection and appreciate you taking the time to share your experience.
Thank you for choosing G Network.
Ahmed
Reply from G. Network
Thanks so much for the kind words! We're thrilled to hear you had a great experience. We'll be sure to pass your shout-out along to Herman—he'll really appreciate it. Thanks again for choosing us!
Ahmed
Leon was very friendly and experienced
Leon was very friendly and experienced. Great work
July 28, 2026
Unprompted review
Reply from G. Network
Thank you for your kind words! We're delighted to hear Leon provided such friendly and professional service. We'll make sure your feedback is passed on to him. Thanks again for taking the time to leave a review!
Ahmed
Was visited by German Schmidt who was great!
Was visited by German Schmidt who was amazing and helpful and resolved my issues on the spot!
July 28, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear German Schmidt was so helpful and able to resolve your issue on the spot. We'll be sure to pass your kind words along to him. We really appreciate you taking the time to share your experience!
Thanks,
Ahmed
German was amazing technician
German was amazing technician. He explained everything thoroughly and made the whole process of installation quick. I would highly recommend him. Best service
July 28, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback! We're delighted to hear German provided such excellent service and made the installation process quick and easy. We’ll be sure to pass your kind words on to him. We really appreciate your recommendation and thank you for choosing us!
thanks,
Ahmed
Good Installation and service
Luis installed the internet very well. His work was neat and installed the device and cables within the quoted time.
Customer service was helpful and the internet has been good so far (only been using it for a week).
July 27, 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback! We're pleased to hear Luis provided a professional installation and ensured everything was neat, tidy, and completed within the expected time. It's also great to know our customer service team was helpful and that your internet service has been working well so far. We really appreciate you sharing your experience and hope you continue to enjoy your connection!
thanks,
Ahmed
Super easy process to order
Super easy process to order, book an appointment, change the time of the appointment and great experience to set it up. Thank you Oliver! WiFi is great so far!
July 27, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear the ordering and appointment process was so smooth and that Oliver helped make your setup experience a great one. We'll be sure to pass on your kind words to him. We're also glad to hear your WiFi is working well so far—thanks for choosing us!
thanks,
Ahmed
Great installation by Luis!
July 24, 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback! We're delighted to hear Luis provided an excellent installation experience. We'll be sure to pass your kind words along to him. We really appreciate you taking the time to share your review!
Thanks,
Ahmed
German Schmidt was very professional…
German Schmidt was very professional clear and nice. He made a very clean job. Highly recommend.
July 22, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback! We're delighted to hear German Schmidt provided such professional and friendly service. It's great to know he completed the work neatly and to a high standard. We'll be sure to share your kind words with him. Thank you for your recommendation and for choosing us!
thanks,
Ahmed
Good experience and nice ppl
Good experience and nice ppl. My installer was German Schmidt, he communicated clearly before he arrived, was on time and did a thorough job. He even suggested ways to improve the service I got which was really helpful. Thank you!
July 20, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're so pleased to hear you had such a positive experience. German Schmidt will be delighted to know that his clear communication, punctuality, and thorough work made a difference. We really appreciate you highlighting his helpful suggestions and professionalism. We'll be sure to pass your kind words along to him—thank you for choosing us!
Thanks,
Ahmed
Andew& Laurence did fantastic job…
Andew& Laurence did fantastic job today. Thanks a lot.
July 21, 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We're delighted to hear Andrew and Laurence did a fantastic job. We'll be sure to pass your appreciation on to them. We really appreciate you taking the time to share your experience—thank you for choosing us!
thanks,
Ahmed
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