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Rated 1 out of 5 stars

Sent my phone last week, recorded delivery. It was delivered and signed for on Thursday at 10:12am. Still not had any confirmation that my phone has been received or being processed. Have sent an emai... See more

Company replied

Rated 1 out of 5 stars

Sent phone through they received on Wednesday even sending email to confirm. Friday came and went no money no emails. Sent email after 24hrs not including weekend still no email about phone. Wouldn... See more

Rated 5 out of 5 stars

Can't complain a lot any part of it. Sent my phone special delivery on Tuesday, it arrived at gadget panda on Wednesday - got an email from then confirming receipt. By Friday, the money had been s... See more

Rated 4 out of 5 stars

Fair price given for old iPod. Issues initially with money going into Paypal account but possibly due to timing as sent item just a few days before Christmas. On bringing this to company attention thi... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Sell your handheld gadgets online with Gadget Panda for a fast and friendly service. Payment by bank transfer, cheque or PayPal 48 hours after your gadget arrives.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

251 reviews

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No history of asking for reviews

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2.7

All reviews

(251)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor

I was pleased with the initial quote from Gadget Panda, however when I sent my iPhone 4s in, they reduced the amount they were willing to pay for it saying it was in poor condition. The phone was only a couple of months old and had been looked after very well.

I was told the price had been changed due to damage to the front of the phone, which was not true - certainly not the condition it was sent off in! They did not respond to my email questioning their decision and instead just paid the revised offer into my bank account. I would not use Gadget Panda again.

February 15, 2012
Unprompted review
Gadget Panda logo

Reply from Gadget Panda

I am very sorry to hear that you are not pleased with the service you have received. I have reviewed our email records and did locate your message requesting that we review our revised offer. Unfortunately in this instance, the email was not handled correctly and as such not acted upon. Please accept our apologies for this. This is an isolated incident as 99% of items are successfully returned to sellers should they decline a revised offer. We will be investigating our processes to ensure that a similar error does not occur again. We will also be happy to rectify our mistake by returning the iPhone to you in exchange for a refund of our payment. Please contact us through the website should you wish to proceed as such and we will forward further details.

With regards to the item condition, I can confirm that the iPhone we received had numerous usage marks to the screen, which is more than just the one or two light marks for which we quoted originally. Perhaps you did not notice the markings when checking the item condition under the light? We never claimed that the iPhone has damage to the front. We do not favour revising an offer but we are bound by the prices that our partners are willing to pay for items in a specific condition. We feel that our condition descriptions are quite clear without much room for interpretation. So if an item literally has more than two usage marks to the screen then it would not fall under the condition you selected and hence receive a lower offer price.

I look forward to hearing from you about return of the iPhone.

Rated 5 out of 5 stars

1st Class Customer service and Best Prices around

My son wanted to sell his iPod touch and after searching the net to compare prices we decided to use Gadgetpanda as they offered the best prices by far. Never used this company before but from start to finish is was 10/10 for keeping me informed with progress and being updated on the status of the sale and payment into my bank account almost immediately once checked.
My son is delighted and looks forward to spending the cash asap and I highly recommended this company to anyone who is thinking of recycling any gadgets they have.
Thank you Gadgetpanda for a 1st Class service and will definately be using again in the future.

February 14, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service

It was just so simple to exchange my iPad 1 for cash. Postage is free as well, transfer of funds into your account is promp. I recommend gadget panda for the ease of use & the best market price for your gadgets.

February 10, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent easy service

It was just so simple to exchange my iPad 1 for cash. From the website to the free post to the updating emails and the money arriving in my bank account it was simple hassle free and the best price. I definitely recommend gadget panda to anyone.

February 7, 2012
Unprompted review
Rated 1 out of 5 stars

Disgusted!

I received my money last week for my gadget which was an apple iPod 2Nd generation but you sent an email last week saying it was revised for £2 but I sent you an email back saying I want £5 for it or I want my gadget back but you didn't reply back to that I am very annoyed angry and disgusted!!!!

February 4, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Very easy website to use, full instructions of what to do, turn around time very quick. Great way to sell unwanted mobile phones, will definately use again

January 30, 2012
Unprompted review
Rated 5 out of 5 stars

10/10

Pleasant individuals and an effecient service.Strong recommendation.

January 28, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent !!!!!

They have the best rates (comparison to other sites) and smooth transaction. Got money in my account within hours.

January 26, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing speedy service

I was very very pleased from gadget panda. i was a bit worried about sending my gadget of as i have never done anything like this before and they was brilliant they sent me a email when they recived the item and they kept me posted on what was happping. the money was in my paypal after the second day of them receving the gadget. they gave me the same amount as what they said from the beginning with no emails trying to knock the prise down. i would defiantly use gadget panda again and would recomend to anyone. thank you very much gadget panda a pleasure to deal with. A********

January 25, 2012
Unprompted review
Rated 5 out of 5 stars

Excellant and quick

Really easy, sent my iPad on thursday had the money in my bank Wednesday morning, seems much quicker than alternative companies and a much better price, deffinetly recommend.

January 18, 2012
Unprompted review
Rated 5 out of 5 stars

Good service

Was very easy to use and offered a very competitive price. Fast payment was received by bank transfer. Good communication throughout. Would recommend.

January 15, 2012
Unprompted review
Rated 4 out of 5 stars

Good service

Was very easy to use and the payment was quite quick. The only issue I have is that my idea to the quality of the product is different to theirs and it needs to be made much clearer on the website what is acceptable and not. Seems to be in their favour!

January 15, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing Speedy Service

Was really impressed as this was the first time I've ever used a service like this on the internet. Sent my package recorded delivery just before New Year and recieved payment during the first week of January! What was even better was that the quote they provided was paid in full! Would definetly recommend to everyone.

January 13, 2012
Unprompted review
Rated 5 out of 5 stars

No complaints

Competitive prices offered, fast service and good communication. I had old iPods sitting around for ages and didn't realise they were worth money. Gadget Panda was an excellent find.

January 12, 2012
Unprompted review

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