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Rated 1 out of 5 stars

Sent my phone last week, recorded delivery. It was delivered and signed for on Thursday at 10:12am. Still not had any confirmation that my phone has been received or being processed. Have sent an emai... See more

Company replied

Rated 1 out of 5 stars

Sent phone through they received on Wednesday even sending email to confirm. Friday came and went no money no emails. Sent email after 24hrs not including weekend still no email about phone. Wouldn... See more

Rated 5 out of 5 stars

Can't complain a lot any part of it. Sent my phone special delivery on Tuesday, it arrived at gadget panda on Wednesday - got an email from then confirming receipt. By Friday, the money had been s... See more

Rated 4 out of 5 stars

Fair price given for old iPod. Issues initially with money going into Paypal account but possibly due to timing as sent item just a few days before Christmas. On bringing this to company attention thi... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Sell your handheld gadgets online with Gadget Panda for a fast and friendly service. Payment by bank transfer, cheque or PayPal 48 hours after your gadget arrives.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

251 reviews

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No history of asking for reviews

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2.7

All reviews

(251)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I have nothing but positive things to say about this company and have used them a few times. The few neg comments on here must be by people who were probably dishonest about the state of the gadget they sent in. When the price of my iPod was dropped by a fiver the first time I used them I happily accepted, as I must admit that I had not been entirely truthful when selecting the condition on their website. So if the shoe fits, wear it. I received the full quoted price for my DS I sent in a few weeks later. Gadget Panda are very quick to pay and kept me up to speed throughout the process. I definitely recommend them.

March 15, 2012
Unprompted review
Rated 5 out of 5 stars

Good

Good price, fast payment and even better communication. Cant say anymore really!

March 15, 2012
Unprompted review
Rated 1 out of 5 stars

Would never use again

My experience was not good with this company. I sent them my iPad 32gb as my on-line quote was £200 - boxed, full working order, usb lead and in my opinion excellent condition as it has had a full cover on from Day 1.

When they received my iPad they sent me an offer of £120! I checked the website and i found in the time i had sent my iPad they had dramatically dropped the price of the trade in on iPad 1 which is fine, but I found they had rated my iPad in bad condition - scratched front and back, with a dent on the side apparently!

I can understand there to be a difference in opinion for the condition but not by this much! What make it worse in my opinion is that they will only agree to the price quoted if they agree the condition, so where as my iPad could have been worth £160 in the condition that they though it was, because the only agreed price is £200 they new price is now £120 which I think is wrong, and i would have been happy to accept the £160.

All's well that ends well though, I asked for my iPad back and then I sent it to Carphonewarehouse yesterday and they have just replied by email agreeing the top price of an excellent condition iPad of £160.77 (which probably would have been more if i hadn't have had my time wasted by Gadgetpanda!

March 15, 2012
Unprompted review
Gadget Panda logo

Reply from Gadget Panda

Thank you for commenting Gareth.

1. Unfortunately the item we received on this occasion had clearly visible scratches to the screen and a small dent beside the volume control buttons and was therefore not 'like new' as you described. We therefore offered you a revised price which was in line with the actual condition of the item. You declined the offer and we returned the item to you free of charge.

2. You are correct in stating that the prices had changed on our website during the time it took your item to arrive with us. All quoted prices however are valid for a period of 14 days from the time of the order. As explained in my email response to you when you queried the revised offer - If an item is received in the same condition that it was described as at the time of the sale then the original offer price will stand. If an item price is revised then the latest prices are quoted. Only the original offer price is valid for 14 days from the time of sale.

We ask that sellers are totally honest about an item condition when selling, to avoid disappointment and delays when an offer price is revised. We unfortunately do not pay 'like new' prices for items that are scratched and dented.

Rated 5 out of 5 stars

EXCELLENT

A GREAT WAY TO SELL YOUR OLD GADGETS
AND GO OUT AND BUY NEW ONES

March 13, 2012
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient

Very brilliant service!!! Got back the reply promptly and smooth process. Gadget keep in touch with you to every stage of process, that's impressed me so much!!! Will recommend to my fds if they are in need.

March 8, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic

Sold my Nintendo DSI. Excellent communication throughout the whole process and 3 working days after postage received cash as valuated. Highly recommended and a much better deal than I would of got trading-in at my local Game/Gamestation stores. Thanks gadgetpanda.

March 3, 2012
Unprompted review
Rated 5 out of 5 stars

Very Reliable , Fast and Quick Service

I had an excellent experience in selling my First Gen iPad. I was paid in my account the full money as what i was estimated.
It took just 3 days for the credit to happen and their customer service promptly emailed me the status on once they received my post.

March 3, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Trustworthy Service

I was a little nervous about using a service like this as I had heard numerous claims that original price offers were reduced when the item was received. However, Gadget Panda's website had such good categorisation of condition that I found it really easy to state what condition my iPhone was in. It was also one of the only websites to give credit for having the original box etc. Communication was great throughout the process and I received exactly what I was quoted in my bank without 48 hours of them receiving the phone. I would highly recommend this company to anyone and will use them again in the future.

March 3, 2012
Unprompted review
Rated 5 out of 5 stars

Really Impressed

I tried Gadget Panda after reading a review on mumsnet. At the same time I tried another similar service to sell some other items. Gadget Panda was absolutely fantastic, quick, easy and trustworthy. Comumication was perfect and the transaction was so efficient (the other company I tried has still not paid). I would highly recommend Gadget Panda, it seems a little scary to post your belongings to an unknown company but believe me they are 100% trustworthy.

March 3, 2012
Unprompted review
Rated 5 out of 5 stars

Good and Efficient

I was really impressed with the speed with which GadgetPanda evaluated my items and transferred money to my account. Their prices were the best I found and I got exactly what was initially quoted.

February 28, 2012
Unprompted review
Rated 5 out of 5 stars

Great Service

Very pleased with service. The whole service was very quick and easy from start to finish. I received email updates on every stage of the process so I knew what was happening when right through to advise saying payment had been made.

February 22, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent!

Very easy service to use, great competitive price for my gadget, and great correspondence throughout.
Highly recommended

February 22, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing

I was a little afraid of using a service such as GadgetPanda as I had never used it before.

However, I am truly amazed by the quality of service delivered by GadgetPanda.

After completing my order online, I packed my gadget carefully and posted it the same day with Special Delivery (which comes with insurance).
The parcel reached GadgetPanda the next day (which was a friday). On monday morning, the customer service confirmed by email that they will pay me the amount promised, and the money was into my account in a couple of hours.

I particularly appreciated the fact that the company keeps you up to date (an email when order is placed, an email to confirm that the parcel has arrived safely, an email to confirm the amount and a last email to confirm that the money has been transferred).

Trustworthy and hassle-free. I highly recommend!

February 21, 2012
Unprompted review
Rated 5 out of 5 stars

best price easy and simple to use

I was looking to sell what i thought was the 1st generation ipod touch I looked around and Gadget Panda gave me the best price. I sent it off and received a conformation email when they had received it the next day they emailed me to give me a revised price only £5 less than the original price as it had finger marks on it and was actually a 2nd generation ipod. I accpted this offer and was sent a check which I recieved with in three days very very impressed kept in contact throughout and let me know what was going on. Would recomend to anyone and will be using again!

February 19, 2012
Unprompted review
Rated 5 out of 5 stars

I was sceptical about this site!

I was really worried about sending our high value iPad through the post on the promise that it was genuine and I thought about it for about 3 weeks.
Once I had decided to take the risk, the offer had gone down by £25 and I could kick myself for delaying.
The money was in our bank account within a very short period of time and I would recommend anyone to use this site. It is definitely genuine and I would definitely use them again.

February 18, 2012
Unprompted review
Rated 1 out of 5 stars

Chipped back the price claiming damage to an IPad that was brand new & unopened

I won a brand new IPad 2 from entering a competition but decided to sell it as we have 2 I Phone 4's in our household so couldn't see the benefit of having the IPad aswell. I contacted Gadget Panda who offered £335 for the item which I was happy with so sent it to them expecting a cheque to follow shortly after. A few days later I was e mailed advising me that they were reviewing the item value to £305 due to light scratching to the screen of the IPad, I was not impressed with this as the IPad had never been opened and was still in it's cellophaned original packaging so there is no way that there was scratching to the screen of it. I contemplated asking for them to return the IPad however as it had now been opened and turned on if I wanted to sell it I would have to advertise it as a used item and not brand new which would have probably devalued it more than the £30 they were chipping it back anyway. Just leaves a bit of a bad taste after I won the item and know that there couldn't have been any damage as it was still in it's cellophaned box that has never been opened, the e mail was obviously just a generic e mail that is sent in an obvious attempt to get all items cheaper than their original quote however on this occasion they made themselves look silly as the item was brand new & still boxed yet they claim light scratches on the screen. Dissapointing to say the least

February 18, 2012
Unprompted review
Gadget Panda logo

Reply from Gadget Panda

Thank you for comments. Please see our response as follows:

1. We would never remove an item from its packaging if it is sealed. It does not make sense for us to do as sealed items are worth more when resold. We therefore deny your claim that the item you sent was sealed.

2. You were under no obligation to accept our revised offer for your item and we would gladly have returned it to you should you have requested this. We are a fair and honest business and understand that two people might not always see something the same way. We have no tie-in and allow our customers ample opportunity to accept or decline an offer.

3. We do not revise offer prices without reason. Where an item does not match the description the seller has provided, then we feel it fair that the price be revised to bring it in line with the actual condition. The item conditions are clearly described on our website and we ask that sellers are honest about the cosmetic state of their item when generating a quotation.

4. We seldom revise prices. If it is our business strategy to deliberately offer a lower price for every item we receive as you claim, then we would have thousands of dissatisfied customers, which is not the case.

We would be happy to further discuss the matter with you in order to reach an amicable solution. Please contact us through the website.

Rated 5 out of 5 stars

Very good service.

Needed to sell my ipad 1. Sent it off and was told there was a bit of a price difference. But still got paid fast. Would recommend this company to my friends and family

February 16, 2012
Unprompted review

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