The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Had bought a new shower head which wasn't suitable for the electric shower. Caused a forced leak. Went onto the Gainsborough website, ordered new engine. Received promptly, well packaged. Working perf... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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Reply from Gainsborough Showers
Thank you for your 5 star review Colin! - Chloe
Good service item came when they said…
Good service item came when they said would the right part no problemd
July 22, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Ros! - Chloe
Easy ordering and prompt delivery
Easy to order online and a prompt delivery of the items!
July 21, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Hugh! - Chloe
Gainsborough customer Service
Gainsborough internet service was speedy and efficient. Responses to queries and orders were prompt and courteous. Items delivered were as ordered - no errors.
July 2, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Frank! - Chloe
Ease of ordering correct item important. portant to me.
After being a little confused, as there only appeared to be one replacement hose for Showers shown, and I wasn't sure it would fit my model, which has now been discontinued, everything went well. It was delivered quickly and efficiently and looks just like my previous one.
July 10, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Barbara! - Chloe
Excellent service
Excellent service. Arrived promptly and easy to replace part. No need to pay anyone to do it.
July 4, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review Mrs Bashford! - Chloe
Good supplier
Good to be able to get a recommended replacement shower head from the manufacturers of my old Electric shower which has given many years of good service. Good price and fast delivery.
July 3, 2024
Reply from Gainsborough Showers
Thank you for your 5 star review David! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Adam! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Keith! - Chloe
Easy website and delivery was excellent…
Easy website and delivery was excellent
Will definitely use again
June 17, 2024
Reply from Gainsborough Showers
Good morning Julian, thank you for taking the time to leave a 5 star review! It is great to hear you were able to find what you needed with ease and that it was delivered in good time! - Chloe
Instant no hassle refund on a part…
Instant no hassle refund on a part ordered by mistake.
June 6, 2024
Reply from Gainsborough Showers
Great feedback, thank you for your 5 star review John! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Sudhir! Great to hear the product was delivered on time and that you are pleased with the quality! - Chloe
Ordered the part required
Ordered the part required.
Conformation.
Delivered.
Great job Gainsborough.
May 15, 2024
Reply from Gainsborough Showers
Good morning Steven, thank you for taking the time to leave a 5 star review! - Chloe
Reply from Gainsborough Showers
Thank you for your 5 star review Philip! - Chloe
Reply from Gainsborough Showers
Great to hear, thank you for your feedback Mr Fitzgerald! - Chloe
Reply from Gainsborough Showers
Thank you for taking the time to leave a 5 star review Somnath! - Chloe
Reply from Gainsborough Showers
Thank you for your review Mike! - Chloe
Easy website to buy from, good quality products
Easy website to buy from, existing shower hose over the years had got over stretched so I bought a new one to replace it.
Excellent product and very easy for this woman to fit.
Would highly recommend purchasing for new buyers and if I need more parts for my shower would have no hesitation in buying direct again,
April 11, 2024
Reply from Gainsborough Showers
Good morning Lyn, thank you for taking the time to leave a 5 star review! Great to hear your feedback! - Chloe
Reply from Gainsborough Showers
Thank you for taking the time to leave a 5 star review Mavis! We really appreciate your feedback! - Chloe
Prompt reply and delivery of my item.
April 7, 2024
Reply from Gainsborough Showers
Thank you for your review Chris! - Chloe
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