Galapagos Travel Center Reviews 194

This company helped make all my arrangements for my Galapagos Cruise. Everything was very smooth.

Diana helped us plan a wonderful trip. Our guide our first day in Quito took us around the old city. He was knowledgeable about the old city and inciteful in helping us understand the history of Ecuador and the country today. Then we transferred, seamlessly, to the most amazing experience on the Cormorant ll. The boat was everything we hoped it would be based on the pictures we saw. Our room was exquisite and quite large, the balcony a pleasure. The common areas of the boat were beautiful and comfortable. Ricardo did an amazing job making everything flow. Our naturalist, Malena, had a depth of knowledge about everything in the Galapagos and a love for it that she passed on to us. We saw incredible wildlife with three or four outings every day. Somedays we snorkeled twice a day. Crew helped us get into and out of our wet suits and then wrapped us in warm towels! All of the crew were friendly and attentive making this trip an experience of a lifetime.

All the personnel on our ship, our Quito guide and in the sales process beforehand were professional and extremely responsive/helpful. The trip was amazing. Great itinerary; saw so many birds and animals.

Wonderful customer service and communication with a great itinerary.

Clear communicating in advance.
Also someone waiting at the airport made the transfer much easier.

Galapagos Travel was very responsive to my queries and helped me find the right tour for me.

The itinerary was thoughtfully designed and the guides were excellent!! The only issue was the Hilton Hotel…..we didn’t have any hot water when we arrived and was located in an area where were no restaurants within walking distance.

We had the most exceptional experience with the Galapagos centre from start to finish. We were so well taken care of at the moment we booked with Fatima Ortiz and went with the travel centre. All the fees and the itinerary was transparent and detailed. Although Sometimes hard to fully understand what to expect with the boat tours as it is contracted out such as when to wear swimming gear. That was no huge deal, All in all it was still very well thought out. In fact we were directly connected to a travel agent once we landed. She connected with us on wassap so we can communicate any issues.
There was just a small hiccup with our lunch. We were asked to eat a late lunch one day (we got two complimentary lunches) and to make up for it Mariantoreuda fixed it and gave us a complimentary warm breakfast before we left the islands. Now that's customer service!
We felt super safe and well taken care of. The hotels were 5 star service and rooms were super clean and comfortable especially at the Ikala hotel! Great food there too!
Thank you so much Fatima & Mariantoreuda! We had such an incredibly unforgettable experience! We will no doubt reccomend to all our friends and to everyone!
Alice & Kevin

Incredible experience! We did the combination Galapagos Islands catamaran tour (5 days/4 nights) and Machu Picchu with the "luxury" option. Great hotels, food and guides all along the way.

At each airport we were greeted with a driver and told when our next guide would meet us. The 13 day experience was a full schedule with just enough down-time to relax or nap. We both thought the scheduling, accomodations and food were excellent.

We didn't quite know what to expect. We booked solely based on the reviews we saw on TrustPilot and TripAdvisor. Great experience and highly recommended

Easy reservation process
Luxury boat with great crew
Fun, engaging and well planned activities

The trip was an awesome experience for our whole family. We were a group of 16 adults and children who came together from 4 different arrival and departure schedules. Planning and working with Elizabeth for over a year via emails was handled extremely well.
CloudStrike effected 6 in our group seriously and we were close to having to cancel their places on the trip The staff was able to adjust to the multiple changes in travel plans over the two days of confusion and everyone ended up boarding the ship in Baltra.
The ship and it's crew were excellent and we can't say enough about the tours, staff, food and comfort of the vessel. There was plenty of room for the children and adults to gather, use the hot tub and pool and make new friends. Finding a ship that offered space for children to be active was important in looking for the right way to experience the Galapagos. Our group ranged in age from 10 to 79 and everyone loved every minute.
The Park Tour Guides were equally awesome and getting to know them was a great part of our time together. Each offer their own unique style to everyday of the tour.

Great itineraries, access to all boats sailing the Galapagos, service voucher was all correct, information on the website was informative and up to date. Tour representatives were on time at the airports.

I was extremely pleased with the quality of service and attention I received from Andres at Galapagos Travel. My tour was perfect, and I thank Andres for his quick response to a request I had after I got back home.

Everything was great. Thank you.

Very well organised, on time. Very resourceful guides

This was a wonderful company to work with, and we had the most amazing live aboard yacht tour ever!

The customer service at Galapagos Travel Center is fantastic. My travel representative, Sebastian, was responsive and made booking the trip, then modifying the trip as easy as possible. Unfortunately, our flight from Quito to Guayaquil was cancelled about an hour before we were supposed to board, and minutes later I discovered that the yacht we booked was not ready to sail! I was in a bit of a panic, but Sebastian supported me through this very stressful day with helpful information and numerous check-ins.

Thankfully the original yacht company chartered another yacht for our tour so we wound up with a different boat and crew but the same naturalist guide and itinerary.

Our new crew and yacht were wonderful! The crew were always very pleasant and very professional. Our rooms were tidied twice a day, and the boat was always clean. My vegetarian and my daughter's gluten free dietary needs were deliciously met at every meal. Our panga drivers were incredible and lingered at the special spots so that everyone could get the perfect photo.

Our fabulous naturalist guide, Victor, along with the ambitious itinerary, provided us with a once-in-a-lifetime experience! Each day we had four different excursions including hiking, panga tours, snorkeling and kayaking. Our guide was quick to make adjustments so that we could see the greatest variety and numbers of birds, mammals (including whales!), reptiles and fish (including hammerhead sharks!) all while learning about the natural history of the amazing Galapagos archipelago.

Galapagos Travel Center made our planning so easy. We told them what we wanted to do and gave us many options. Even when we had to change our plans they were very helpful. We went to Ecuador and the Galapagos! At the Mindo cloud forest we stayed at Las Terra as de Dana Boutique, it was wonderful, great people, food and atmosphere.
We cruised with on the Alya Yacht, it’s a beautiful catamaran. Again everything exceeded our expectations, just wish we were in Galapagos longer!

Hello everyone! Thank you for reading this message.

Travelling in the Galapagos through this service was the best possible decision we (my family) could have made. Galapagos Travel Center offered us a locally guided, breathtaking experience of the islands in an exclusive and private cruise. The entire vacation was fully immersed in the wild and isolated areas of the archipelago, allowing us to view the awesome natural world in its unparalleled beauty. Waking up every morning on our cruise of 20-something passengers, the beautiful ocean stared back at us from the cabin’s balcony. Sea turtles, rays, iguanas, giant tortoises, pelicans, blue (and red) footed boobies, and more were daily visitors on our day-to-day journeys. All in all, Galapagos Travel Center offered us a once in a lifetime experience that blew us out of the water (no pun intended)!

they are doing a great job. only one-not always reply in time

Super trip. Perfectly organised from start to finish. Every person we dealt with were amazing, always answering our questions, assuaging any concerns we had and ensuring it was a trip of a lifetime. Thanks so much to everyone in Galápagos travel centre for making our trip so special