While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Doesn't deserve even a one star it's rubbish you can only win small amount after you have put a substantial amount in never using this site again

Rated 1 out of 5 stars

Absolutely appalling I won money on 25 spins and it has been over a week and the money still has not hit my gaming account never mind my bank account. Palming us all off with there is an issue!! It sh... See more

Rated 1 out of 5 stars

When I first joined this site it wasn't too bad, you would deposit play and lose but sometimes you would win and withdraw a little. After the last time I was able to make a little withdrawal over a we... See more

Rated 1 out of 5 stars

Hi just experienced a legal robbery online with gala,played their online slots, and experienced chasing their bonuses which didn't show anything after nearly £1800,so feeling very bitter and massively... See more

Company details

  1. Events & Entertainment

Written by the company

Gala Spins is all about the excitement of our exclusive online slots. Join today, enjoy our welcome bonus and have a chance at winning our big jackpots.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great site been playing a few years…

Great site been playing a few years now, this is actually my favourite site, I've won quite a bit of money on it, I'm so shocked to see so many negative reviews, it's a well known casino that does not scam anyone. Thumbs up from me

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculously Glitchy Site

The site is so glitchy it is impossible to play here. Constantly crashing, freezing, unable to play any kind of game. They really need to sort their tech out, it's a joke. This is a big company, surely they can afford to employ someone to fix this site.

January 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely avoid

Absolutely avoid. Wanted to close accounts someone called me tried to convince me to just take cooling period, no close it. I have been banned and suspended more times for stupid things, said in a comment sick of feeding the wheel, suspension, said I had my last few fun funds pennies left, suspension again.
Had a deposit limit of £40 they phoned to try for me to increase to £100.. no close my account.. so much drama no fun no great experience. Not somewhere I will be going ever again, ladbrokes are affiliated with them they are just as bad can't officially close account for 7 years..

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

I'd leave zero stars but that's not an option

I'd leave zero stars but that's not an option it has to be atleast one.. on many occasions I've presses to play the free spins games gala spins gives but on many occasions its taken me to a different game and it's taken my money in the past I've been refunded but this time they won't so I'm very unhappy about this after all it's not my fault I pressed the free spins and it took me to another game at which point I thought was the free spins game

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Rigged casino

Rigged casino
I have been loyal customer for over four years. Recently I've been playing getting dead spins the bonus rounds don’t pay. This was the best casino the RTP rate was good sometimes you lost other times you would win. But to loose 5 days in a row something is off. I don’t recommend using this casino seems all the games are rigged. Also when you get free games I always get three spins to win 20p 🤣😂. Stay away from this casino

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Closed account when I won £6 off free 3 spins

I wanted to cash out my money that I had won on free spins and I got told that they were closing my account because I was going on the free spins every day and I had a problem with gambling. I told her that if I had a problem I wouldn't be cashing it out I'd be playing the money back. I then told her to keep the money and get help herself because she wasn't making any sense. If they don't want to pay you when you win (it was only £6) then they shouldn't have free spins. But because of that my Ladbrokes and coral was closed because they are ran by the same company

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

I put £10 on it didn't go through so…

I put £10 on it didn't go through so put another £10 on went through but they had taken £20 out of my bank tried to complain it takes you to a site that says it will cost you £1 that you will get back once resolved,but then £36 a month unless you cancel,so didn't bother then today I put another 2times£10 on bank says I've spent£40 and I'm on Mr q site as well I've put my limit on as £10 per day says I've put£20 on are these sites related?.they make it hard to leave or block yourself any ideas how to know which sites are honest?.

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting site

Absolutely disgusting site. Every game is dead and takes everything gala bingo is better however what ever you gain on gala bingo or gala casino it will make sure to take it of you on the spins (you’ll notice there all together on one site) it’s pants.

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

How are these sites getting away with…

How are these sites getting away with ripping people off I deposited a lot of money on Slingo to get pennies back in return and alls these sites keep telling people it’s random something needs to be done about these sites it’s not fair for them all to just take take take and give nothing back in return.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS WEBSITE!

STAY AWAY FROM THIS WEBSITE!! Honestly I wish I'd seen these reviews before depositing on here. £400 wasted with next to nothing won resulting in not worth withdrawing. Please just dont bother with these. Try Double Bubble the spin to win ratio I've never had any issues with. Now because of the £500 deposit limit I cant even try and win any back until next month!!
EDIT - Dont try Double Bubble thats been just as bad as all the others!! SCAMMMMM

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

Sudden start of dead spins (no wins at all)

When I first joined this site it wasn't too bad, you would deposit play and lose but sometimes you would win and withdraw a little. After the last time I was able to make a little withdrawal over a week ago, every single game since across their 3 websites just suddenly dead spins me and consumes my balance quickly and now features rarely drop. Same with "tourneyment slots" they also give me below 100 points which means virtually dead spin non win spins. It's obvious they have done something to stop my account winning anything back.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Anyone else play the free daily spin…

Anyone else play the free daily spin and land on a loss every single day? Not just on their spins and casino site but also on galabingo which apparently is no longer a site when it is. I used to deposit on all 3 sites quite a lot but realising how fixed it was a stopped doing that. If they can fix their daily spin to lose all the time they can fix anything on that site.

September 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look