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Rated 1 out of 5 stars

Doesn't deserve even a one star it's rubbish you can only win small amount after you have put a substantial amount in never using this site again

Rated 1 out of 5 stars

Absolutely appalling I won money on 25 spins and it has been over a week and the money still has not hit my gaming account never mind my bank account. Palming us all off with there is an issue!! It sh... See more

Rated 1 out of 5 stars

When I first joined this site it wasn't too bad, you would deposit play and lose but sometimes you would win and withdraw a little. After the last time I was able to make a little withdrawal over a we... See more

Rated 1 out of 5 stars

Hi just experienced a legal robbery online with gala,played their online slots, and experienced chasing their bonuses which didn't show anything after nearly £1800,so feeling very bitter and massively... See more

Company details

  1. Events & Entertainment

Written by the company

Gala Spins is all about the excitement of our exclusive online slots. Join today, enjoy our welcome bonus and have a chance at winning our big jackpots.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I’ve just joined but I’ve not received…

I’ve just joined but I’ve not received my free spins.I read terms and conditions and joined Gala instead of any of the others because of the free promotional extras.when will my free spins get deposited? Thank you.

July 2, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Gala. If you can contact us via Facebook or Twitter, we'll be able to take a look for you and discuss this further.

Gala:

Facebook: https://rb.gy/wt9tl1

Twitter: https://rb.gy/ufqgmt

Rated 1 out of 5 stars

Wouldn't bother wasting your time they…

Wouldn't bother wasting your time they clever enough to take your money then start refusing you any promotions even the free ones! Then say its because I've benefited enough from there promotions so your telling me 2 or 3 free spins is benefiting enough stay clear that's for sure there good enough to take but give you absolutely nothing back and they think it's perfectly fine that's my account getting closed :)

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

Twice now I have won 20 spins on the…

Twice now I have won 20 spins on the wheel and it hasn’t give me my free spins when I go on to the game it’s give me them on it just tells me to deposit money to play and doesn’t let me spin my free spins. I spend money on this game all of the time and it’s getting a joke now it’s happened a few times

June 27, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00853 in this email and we will gladly look into this for you.

Rated 3 out of 5 stars

Not bad but on the last 4 days I cannot…

Not bad but on the last 4 days I cannot use my 30 free spin (My Rewards) as a technical issue. The spins are counted but logged me out from the game so I cannot use them. Otherwise lot of free game for real money, and of course you cannot be rich if you play but mostly fair in my opinion. If you are looking for something which pays well, the slot machines are not the best way. Never forget: the casino can be fun, if you are looking it as a relaxing thing and not earn money to cover what you lose. It’s not a job, it’s a game where you will lose if you play more than your limits. The best advice what I use too: play, if you invested 10£ and you win 50 or more just make a withdraw and close the app, than come back on an other day. If you take 100 and win 300, do the same. Never play because you need more, or you will lose all. That’s how it can be fun. :)

June 25, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us on Facebook or Twitter so we can work to resolve any issues you have.

Facebook: https://rb.gy/odhsc5
Twitter: https://rb.gy/cmdvr4

Rated 1 out of 5 stars

Disgraceful betting site deposited 10…

Disgraceful betting site deposited 10 pounds so I could recieve the welcome bonus that I never received then was told the reason I could recieve bonus was because I had self excluded myself with a sister company site which if this is the case normally you can't open accounts if that's the real reason also why didn't it tell me in my messages I'm not eligible because of self exclusion from sister site like they said in messages anyone looking for a good betting site please avoid these con merchants try bet 365 or William hill

June 23, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com

Please quote Ref ID: SM00851 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

Got In contact with them about withdrawal

Got In contact with them about withdrawal but never responded

June 15, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00839 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

Penalised for having a few lucky days

Did think the game was decent u win some u lose some. But after being told I was no long eligible for the free daily game bonuses or promotions as ive had a few lucky days and they wanted to give other people a chance. I've had more unlucky days then I have had lucky days and didn't feel it was fair being penalised as ive had a few lucky days. Oviasly gala didn't like the fact I have control over my gambling and don't feel the need to deposit 100s a month.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking for returns and…

Absolutely shocking for returns and customer loyalty , every bonus is 3 free spins out of depositing and staking over 700 pound on the SAME slot I got the bonus once and it paid 5.60 ....stay away ive been depositing for a while on here and never seen a return...also I the daily free bingo unusually is won by new customers to suck them in making and get them depositing

June 8, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00835 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

Can deposit but need identification to withdraw

Let me make several deposits with no security checks when I tried to withdraw my money they asked me to verify myself I've not got any photo id at the moment but I went on the UKGC and they said there was loads of other documents used online chat was told to send bank statements and photos of my bank card still asking for photo id to verify photo id wasn’t need to make the deposits

June 9, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00831 in this email and we will gladly look into this for you.

Rated 3 out of 5 stars

Have been playing a while and put a…

Have been playing a while and put a tenner in played the rewards wheel it landed on 1k and sat there then went backwards onto 3 free spins absolutely disgusting

June 8, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear you've not had the positive experience that we would want you to have here with us at GalaSpins. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

Robbed of a jackpot

While in game play I received a notification that I had won a jackpot 1.2 k I accepted and the notification vanished I have not received the winnings in my account but in my staked and received it shows that amount in the graph ,when I have contacted gala to explain this its like iam talking another language and they don't listen to what iam saying they are just asking for screenshot of the game plays but it was a win from the ALL IN ALL WIN jackpot so it doesn't show on the game log trying to get through to gala with what's happened is a absolute nightmare and will never use this site ever again after this

May 30, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00824 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

Gala spins is a con.

Gala spins is a con.

I lost/spent £300 .
Didn’t get no free spins as a new user
Does anyone actually win on here?
Wish I didn’t try now

Lost all my available funds
My life is over

May 29, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We’re always available on live chat, email, Facebook or Twitter. If you want any advice straight from one of our experts on how to manage your spending, or if there is anything else you need help with, please send us a message and we’ll get back to you as soon as possible.

Facebook: https://rb.gy/odhsc5
Twitter: https://rb.gy/cmdvr4

Rated 1 out of 5 stars

Complete joke!

complete joke! joined the site had a couple of wins then after 2 days I deposited £10 but never went on my account, spoke to customer service completely useless! requested proof of payment along with card details and I'd. account suddenly was blocked and chat cleared, back to square 1!! taking my loss because noway am I sending details, you should be able to see I deposited the money and never received it!! avoid 💯

May 31, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00823 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

10p wins again

10p wins again, this is not good enough. No REEL SPINS, this is not fair, you are robbing people left,right and centre. Same when you get a message saying you have won spins so you go on then it says you have unsufition funds, not free if you have to pay. Also IF a big IF, you get a reel king spin its £ 8.00. Totally fixed.

May 30, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

Thank you for your feedback – We're sorry to hear you have not had the positive experience that we would want you to have here with us at Gala Spins. We appreciate that it can be frustrating when you feel as if you have not been lucky, gambling is a game of chance and should only be for fun and entertainment.

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Complete scam. False advertising, take your money and then take your rewards away. Absolutely disgusting company!

May 22, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Gala Spins. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 2 out of 5 stars

merge issues

So gala recently merged all of their sites. I had played GalaSpins for years, however since the merge I have been unable to access my account. When I speak to customer services they are trying to tell me the email registered on my account is totally different than my actual email address (bearing in mind I have received emails from them since opening my account but for some reason they now don’t recognise this email address) also can’t log in via my username. They are of no help whatsoever and have now lost a loyal player as a result of their complete incompetence.

**edit** was finally sorted almost 2 weeks later upon contacting via their reply here, I found out my account had been closed due to inactivity even though I had deposited and played the day before the merge, my problem was solved relatively quick by means of them opening me a whole new account and manually crediting my account with the funds that were in my ‘inactive’ account. Don’t understand how it couldn’t be sorted without all the drama.

May 20, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com.

Please quote Ref ID SM00818 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

Total utter scamming scumbags of a…

Total utter scamming scumbags of a site. All gala's linked sites are a total waste usage. If your wanting to spend spend spend then your in the perfect place. TRUST ME! most if not all slot/casino/live games are all an absolute scams. All rigged up to dead spins lost cash and if your lucky you mite win 10p. Bonus feature never drops daily wheel all dead spins (if your lucky to win) the spend£10 wheel. Gives 3 spins (all dead) every single time. DO NOT USE THIS SITE.. live chat always and I meen always blames RNG OR RTP everytime. Total bots. If I could give 0 stars. I most certainly would of give that. This sites needs shutting down
Seriously how the hell these have a "so called" licence I don't know. GARBAGE

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

PLEASE READ THIS REVIEW

PLEASE READ THIS REVIEW!

I would love to give Gala Spins more stars, but unfortunately I can't.

When I first joined Gala Spins two months ago and I deposited £5 on a 30p stake I won around over £400 on one of the slots on bonus feature. Then another 10p slot won around £200 on bonus feature, in that month in March I accumulated around £800 never won that much before on any other sites. However, coming on to the next month I deposit money and any slots I played no bonuses and no money won, then the next month I problem won about £40 on slot.

I think when you are new to the site they entice you with more wins on slots, then down the line in a few months no wins, and keep taking your money (I understand that this is gambling but looking at all the reviews says something).

I have noticed that you only start winning again if you don't play on the site for a good few months. Gala Spins if I start winning big again I would update my review.

Another thing is that daily spins and guarantee rewards sins are really bad you either win poor spins and don't win anything on the free game given or you could keep spinning the wheel for a week and still get 'No Win'.

I thought I found a casino site that appreciate me but it seems like you don't. I must admit that all the gala sites have fast withdrawals and no problems there.

April 17, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Gala Spins. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

Joined yesterday and deposited £25

Joined yesterday and deposited £25. Had around 5 40p spins and suddenly stopped and said account blocked. Got an email saying must send everything but your first born to prove identity. Within minutes of joining and after you've deposited? Didn't even get a chance to play the deposit. I'm sending nothing to these people. I've contacted to demand my deposit back but this feels really dubious and i doubt i'll get it. Never had an account on there before and didn't know they existed. Only found them because got an email from gala bingo about it. To take a deposit and then almost immediately in under a few minutes block the account and not allow you to even withdraw that deposit surely isn't legal.

May 13, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galaspins.com.

Please quote Ref ID SM00809 in this email and we will gladly look into this for you.

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