While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Doesn't deserve even a one star it's rubbish you can only win small amount after you have put a substantial amount in never using this site again

Rated 1 out of 5 stars

Absolutely appalling I won money on 25 spins and it has been over a week and the money still has not hit my gaming account never mind my bank account. Palming us all off with there is an issue!! It sh... See more

Rated 1 out of 5 stars

When I first joined this site it wasn't too bad, you would deposit play and lose but sometimes you would win and withdraw a little. After the last time I was able to make a little withdrawal over a we... See more

Rated 1 out of 5 stars

Hi just experienced a legal robbery online with gala,played their online slots, and experienced chasing their bonuses which didn't show anything after nearly £1800,so feeling very bitter and massively... See more

Company details

  1. Events & Entertainment

Written by the company

Gala Spins is all about the excitement of our exclusive online slots. Join today, enjoy our welcome bonus and have a chance at winning our big jackpots.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Day light robbery at a click of a…

Day light robbery at a click of a button
There odds are the worst in the world you won't win anything spins or even get a chance there greedy gobshites
Avoid at all costs
They were good few years ago but when they combined into one it went savagely down hill.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking bad avoid

This casino seems to be a bad part of the coral group its very low rtp compared to other sites me and a few mates deposit same amount on several casinos and played on the same (Eye of hours megaways) this was the only casino to not give a fair game lack of bonus lack of wins just boring watching the wheels spin an spin an spin they must be blocking them as game played completely different to all the other casinos

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Don't like you winning

Don't like you winning
Played lock of the Irish for a couple of years and had 4 £500 wins plus smaller amounts since they stopped the rolling jackpots you get nothing.
Since combining gala bingo, gala slots and gala casino into 1 site its become diabolical, far too many games. Slots are rigged you only have to observe the frequency of the same sequences coming out.
Avoid Avoid Avoid
Account closed permanently

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give less stars I would

If I could give less stars I would, I deposited around £70 over a month or two and was in profit around £20 overall, I had £29 left in my account which I tried to withdraw with no success. I spoke to customer service and the manager who was extremely rude to me asking lots of questions about affordability, safe gambling etc when I hadn’t spent much and was in profit. Now my account is blocked and it’s been escalated further all for trying to withdraw money that I WON.
Ridiculous company AVOID

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

This is the most dodgy casino I have…

This is the most dodgy casino I have ever come across! After going on live chat to enquire why I had been restricted from using the daily free spin, I was told that I had benefited enough from it, despite the fact the most I have ever won is 3x free spins which I won no money on whatsoever, I then told the person on the live chat that they shouldn’t be allowed to rig the system and now they have stopped me from depositing money to play on the slots! Guess they didn’t like being called out on how they manage the site! Baring in mind I have been a customer for years, this is shocking treatment, BEWARE of this rigged casino your better off taking your money elsewhere!

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Tried to withdraw 340 pound been…

Tried to withdraw 340 pound been waiting 3 days and still nothing can someone help me ?

September 17, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us on Facebook or Twitter so we can work to resolve any issues you have.

Facebook: https://rb.gy/odhsc5

Twitter: https://rb.gy/cmdvr4

Rated 1 out of 5 stars

THEY DONT CARE

So after writing the review below and being contacted by gala asking me to contact them to speak about the issues to see what they can do for me - THEY DID NOTHING , all they did was try to convince me how fair their slots are they wasn’t interested in anything I had to say they just replied with the same bs pre written messages they send everybody so just to prove my point I made a deposit of £10 and played big bass splash - I got 2 bonuses which I received £1.92 from the first one and £2.12 from the second one - I never got more than 2 fisherman and in the base game I never got a win over 20p - your telling me that your site is fair when things like this are happening every single time I make a deposit ? No give at any time you are taking every Penny I put into the site and even though I could sit here all day losing money and afford it I think it’s safe to say I am completely done with this casino and the full LC COMMUNITY group which I listed in my previous review . Please I am begging everybody listen to me and stay away from this site I’m not a bitter person who lost all of his first deposit I am a guy who has been playing here for years and somebody who loved this group of casinos until a few months ago when everything started going really wrong so please just stay away and then maybe they will realise we are on to them we know they are tampering with accounts and I’m going to hire a private investigator and I’m starting an investigation into the casino with the ukgc so hopefully sometime soon I can let everybody know the extent of what they have been doing over at gala . Happy spinning everybody I will update asap

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Withdrawal problems

I honestly feel like this site is fobbing me off I’ve had 3 withdrawals totalling £320 in review since 7th /8th September, usually they are processed within hours, contacted the company every day to be told the same thing technical issue we have no update, i only play one game which is still live, I have made deposits and withdrawals since the 7th with no issue so I don’t understand why the other 3 can’t be processed. I’m starting to believe I will never see these winnings!

September 7, 2023
Unprompted review
Rated 3 out of 5 stars

Withdrawal issues…

I've been with gala bingo but only play the slots for roughly 2 years, never had an issue with withdrawal before, obviously would like to win more but wouldn't we all, my issue is I tried to withdraw £250 and its constantly in review, nobody can tell me anything except there's a technical issue with making withdrawals, but can still make deposits which I find confusing, I don't know what is happening with my withdrawal, but I won't be playing again until it has been resolved..

September 8, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us through your registered email address at the following email address service.optimisation@galabingo.com. Please quote Ref ID SM00911 in this email and we will gladly look into this for you.

Rated 1 out of 5 stars

I had an issue with a payment so I live…

I had an issue with a payment so I live chatted with a women, I mentioned that I have mental Health, well next thing they band me fron the app, I had a 46 min fone call with some guy, do u know ow I had to tell him what medication I take, all my mental health issues, degraded to bits, I felt like a freak, all that nonsense and do u know when you sign up for the app doesn't ask if u r a freak with mental health problems, well they have broken the law, I am waiting 2 weeks later and I got an email wanting me to sign up for something, she's stalling because this is so Serious, there's a mental Health act, and they have completely broken it

August 17, 2023
Unprompted review
Rated 1 out of 5 stars

Can’t even access any of my favourite…

Can’t even access any of my favourite games like Eye Of Horus.

I get Server Error:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

This site is a very strange site that again makes me wonder what they do behind the scenes with your accounts etc.

August 24, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us through your registered email address at the following email address service.optimisation@galabingo.com. Please quote Ref ID SM00898 in this email and we will gladly look into this for you.

Rated 5 out of 5 stars

Don’t get what all these bad reviews…

Don’t get what all these bad reviews are about honestly the best Casino out there iv won 1k on the free wheel 2 weeks ago and same again last night an only ever deposited 18.60 thank you very much gals spins 💵

August 21, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

Many Thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here at Gala. Have a good one and hope you get even more lucky! :)

Rated 5 out of 5 stars

I was very upset for no winnings since…

Update-I received my payment on the same day..Thank you Gala
I was very upset for no winnings since I joined them,but I just won 500 ..trust me it's the best genuine site,not every day is a win day.Their customer care is fabulous Viktor responded immediately to my emails.To all the people reading my reviews..please wait .One day it will pay you as well..Waiting for my pay out.Thank you Gala

August 8, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

Many thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here at Gala Spins!

Rated 1 out of 5 stars

No wins here

Garbage website out to scam you with all there domains and gambling sites all owned by one dodgy crook where his poxy little house is registered, scammers

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute rip off

Absolute rip off, playing game and had a win, screen froze and couldn’t do anything so exited thinking it was take me back and load my winnings but no nothing added! Total con
Told nothing they can do as can’t see it wtaf!!!! AVOID

July 12, 2023
Unprompted review
Gala Spins logo

Reply from Gala Spins

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address at the following email address service.optimisation@galaspins.com. Please quote Ref ID SM00865 in this email and we will gladly investigate this for you.

Rated 1 out of 5 stars

Bloody rubbish

Bloody rubbish, finally get a bonus and gives me 15p, not a bloody win as usual.
Never had so much rubbish on other sites but gala is terrible.
Games have changed and can notice loads of things like scatter bonuses on big bass games mainly.
Would stay well clear of this site

July 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look