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Rated 1 out of 5 stars

Doesn't deserve even a one star it's rubbish you can only win small amount after you have put a substantial amount in never using this site again

Rated 1 out of 5 stars

Absolutely appalling I won money on 25 spins and it has been over a week and the money still has not hit my gaming account never mind my bank account. Palming us all off with there is an issue!! It sh... See more

Rated 1 out of 5 stars

When I first joined this site it wasn't too bad, you would deposit play and lose but sometimes you would win and withdraw a little. After the last time I was able to make a little withdrawal over a we... See more

Rated 1 out of 5 stars

Hi just experienced a legal robbery online with gala,played their online slots, and experienced chasing their bonuses which didn't show anything after nearly £1800,so feeling very bitter and massively... See more

Company details

  1. Events & Entertainment

Written by the company

Gala Spins is all about the excitement of our exclusive online slots. Join today, enjoy our welcome bonus and have a chance at winning our big jackpots.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Day light robbery account

Day light robbery account , avoid at all costs

Gladly take deposits no questions asked but when it comes to withdrawals, you have no chance.

I have sent multiple documents over and they still want more. I have logged a complaint with an independent company.

The withdrawal amount is not the priority anymore. It’s the principle , my recent mortgage company didn’t ask for as much detail

Please please please avoid this disgusting company

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

NO WELCOME BONUS

i joined today bet £10 which i lost within 4 minutes ,and did not recieve the welcome bonus ,so i got on their facebook chat page and was left waiting with no response ,absolute shambles DONT JOIN THIS FRAUDY COMPANY

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE UOUR MONEY

Do gala ever pay out? Is it possible to make a decent profit off this site? NO
Worst casino out there DO NOT JOIN I only wish I'd read the reviews before giving my money to these crooks

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Gala spins is by far the best for big…

Gala spins is by far the best for big wins. The first week I played I withdrew thousands, to be fair I was playing and depositing a lot more off the backs of previous wins however the return was still huge compared to my deposits. Since then I have had consistently good wins. Do I win every single time? Absolutely not.. that is not how gambling works. However, it is by far the best site and I have withdrawn £1000 at least every other month. Their bonuses are a lot more generous than other sites. Give it a go for yourself because everyone’s experience is different.

March 11, 2024
Unprompted review
Rated 2 out of 5 stars

Play on Gala all the time and have not…

Play on Gala all the time and have not really had major issues, except yesterday when I was playing I'm tournament and won over £380 I was only awarded 1050 points in total yet got over 1500 points in another tournament game for winning less than £80, tried to get in touch bit they were busy all day, then just now I was playing a slot just won the bonus and was playing and winning, when it just logged out went to log back in and now it's saying the site is offline whilst they improve website says will be up and running shortly!!!, how long is shortly 🤔😠

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking disgraceful scum bags over…

Shocking disgraceful scum bags over hundred pound not one pence returned how is this equal or a fair shot complete rigged by far the worst casino there is gold blits is a an ablulste scam can’t belive this would have been better thoroqong money down the toilet and the rewards wheel is useless never never ever hit anything half worth you’re whole see youse in court scamming rats

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the app.

I've seen other reviews but my experience is actually very positive. You have to remember the house always wins. I have had plenty of good payouts and whenever I have needed customer service support they have been really helpful and quick to reply.

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

I've always had doubts about gala and…

I've always had doubts about gala and today just summed it up there's many things I can point out from the spins tournament I've noticed that the same person seems to appear 1st for the 100 free spins and you only ever seem to win 3 free spins if you're lucky down to the daily free bingo same player seems to win constantly and there's always at least two hundred more players than actual people in the room and guaranteed when ever something goes wrong with out having time to take a screenshot because it happens unexpectedly speaking to live chat it's the first thing they ask HELLO unexpected error occurred before you have chance do anything it's already reloaded and today my Friday free spins have been credited to my account enjoy I go on to play the 100 free spins that I gained from deposit in money last week I tried to play on king Kong banana's low and behold reload then reload then yes again reload then to be logged out and kicked off the site trying to log back in and my account been closed and I can't connect with the support team because they closed my account and as I said screen shot each site I go on I always have my phone on screen record I am honestly discussed at the money they scammed out of people then have the cheek to say that they have tools to help you by making it more enjoyable to ripped off wow

January 27, 2024
Unprompted review
Rated 3 out of 5 stars

Quick withdrawals slow app

Pretty decent casino the withdrawals are quick which is good compared to others. I like you get a daily free wheel spin but I don’t think it really makes up for the losses I’ve had.
The reason this review has only 3 stars is mainly due to the fact the app is quite buggy and delayed at times. I’ll be playing a slot then suddenly it’ll just be loading and then take me back to the menu.

January 17, 2024
Unprompted review
Rated 2 out of 5 stars

So it used to be a good site.

So it used to be a good site but this last few months it's as if the only thing they are interested in doing is grabbing as much money as possible and sod the customer, you can't even contact them to complain about how even the daily free spin give you results before the wheel stops spinning, I'm not a big gambler but when you can lose £15 on the 10p slot without getting any of the features and only winning the lowest possible pay out when it should be a £2 win and you get 10 or20p it's time to give up and go elsewhere I've rated the 2star because at one time it was a site you could spend a couple of quid and enjoy the game with out feeling ripped off.

January 7, 2024
Unprompted review
Rated 1 out of 5 stars

Goodbye Gala Spins

Went on Gala Spins and deposited £50. Lost that quite quickly so put another £50 in. After I had deposited I was logged out and told to contact customer support. Talked to them and they told me I couldn't play or withdraw the money until I had given them 3 months of bank statements. Is that fair?

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Hi just experienced a legal robbery…

Hi just experienced a legal robbery online with gala,played their online slots, and experienced chasing their bonuses which didn't show anything after nearly £1800,so feeling very bitter and massively out of pocket. Just wanted to warn anyone who wants to play their online slots. Total rip off, just ge aware.

December 29, 2023
Unprompted review
Rated 2 out of 5 stars

Poor Customer Support / Glitchy / No Cust Loyalty Insentive

I have been using Gala (Bingo/Casino/Spins) for a while, good choice of games, free tournaments.
But recently, I noticed I mostly get No Win on Casino's Free Daily Wheel, if Bingo have a Boosted Guaranteed Win day - it's always Bingo tickets (really dislike Bingo games - rarely get a win, so don't bother playing Bingo these days), Spins, however, I do win free spins or bonus - never win much, but it's free, so I'm grateful. The sites glitch a fair bit, mostly when trying to load free spins games (which will load if not trying to play your free spins!)
Contacting via online chat or Social Media tends to result in being told to email Support with Screenshots (which you didn't do at the time, as u r unaware it's about to glitch - so screenshots rarely prove ur point). I do this and state in capitals I clear my cache etc generally every couple of hours, have tried at least two devices (as this is their 'go to response'), only to rcv a reply stating I should clear my cache etc and try anova device and they have no reported issues their end!!! - pointless.
Today, I notice Spins Daily Free Wheel shows as boosted (guaranteed win) - I spun n got No Win!!!
Gala Team, it's the build up of little things that is losing you loyal customers. Sending bog standard support reply to every issue stating non of the issue are on your end, which implies I'm lying - leaves me annoyed and deflated.

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Restricted my access to promos

Restricted my access to promos without telling me and for no apparent reason!
Made me feel like I’ve done something wrong. I barely ever deposit so wouldn’t be due to my spending habits. Have no idea why at all! They wouldn’t tell me, infact I was told no further discussion could be had on the matter! Like a naughty kid…!
Poor customer service on the live chat.
Account closed for good now as can’t be bothered with it if that’s how they run their site. Plenty of other sites that are happy to take my money and allow me to partake in all the promos

December 17, 2023
Unprompted review
Rated 4 out of 5 stars

A good site

Have been playing the online slots for just a few months and while sometimes it gives very little or seems to take very quickly. I recently won over £1000 and had no problems withdrawing which took around 3 days.

December 6, 2023
Unprompted review

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