It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
- #3 of 18 best companies in Travel Agency
- #2 of 4 best companies in Airline Ticket Agency
- #1 of 1 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #1 of 2 best companies in Hotel
- #1 of 5 best companies in Travel Aggregator
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Gala Travels
Thank you for your feedback. We take customer service and all feedback seriously, and would like to understand more about your experience. Please share details at management@galatravels.com so we can address any issues.
Efficient and Informative:?Our call was answered quickly and was…
Our call was answered quickly and was informative enough to allow us to make a decision quickly
August 8, 2025
Good experience
Good experience. Tickets booking and modifications were done by Jaini.. super helpful.
August 8, 2025
Twice I bought a ticket from Gala…
Twice I bought a ticket from Gala Travel. Fantastic customer service. They help you till the end wonderful experience and customer service.
Mehdi
August 8, 2025
Unprompted review
Pam was super helpful.
Pam was super helpful.
Fast efficient responses and great service
August 8, 2025
We have used Gala Travels for many…
We have used Gala Travels for many years and recently we have been well served by Aazmin. They have excellent service to look after all your travel needs.
August 8, 2025
Excellent customer service
As always. Pamela is very courteous and helpful im finding us rhe best flights at a competitive price.
August 8, 2025
By far the best agency I dealt with
By far the best agency I dealt with - best people - best deals - always responsive and prompt with replies. Love Jaini!!!!!!!!!
August 2, 2025
Unprompted review
Prompt attention and action was taken…
Prompt attention and action was taken accordingly to get travel schedules finalized. Always been a very pleasant experience talking to Aazmin.
June 10, 2025
Purchased tickets
Mr Salahudin Mohamed was very honest,patient and helpful who knows his job pretty well.
July 4, 2025
Our travel consultant Sue is the best!
Sue has been our travel consultant for years now, she gets us great rates and helps us navigate the entire process of booking, insurance and other little details with ease and professionalism. Thanks again Sue!
July 4, 2025
Excellent service.
July 4, 2025
I had perfect experience with Gala…
I had perfect experience with Gala travels
Especially Salahuddin was very helpful
July 4, 2025
Great customer service from Aazmin
Great customer service from Aazmin.
Aazim was very knowledgeable and answered all our questions. She made it very easy for us to make a decision on our purchase.
Thank you so much for all your help Aazim.
July 4, 2025
I would like to state that we know only Jaini since past several years as we do all our bookings with her only.
I would like to state that we know only Jaini - your Customer Service staff and we are very happy with her help.
July 4, 2025
Thank you so much Gala Travels
Thank you so much Gala Travels, it was an amazing to travel with you 🌸
July 4, 2025
There is always an agent a call away…
There is always an agent a call away anytime i need assistance with my ticket issues.
July 4, 2025
excellent Service
Gala travels prices were the best and customer service was excellent and Prompt.
July 4, 2025
Try them once and you'll be with them forever!
Amazing prompt service and replies to any questions. I have been using Gala since 2008. Their service has been consistent since then.
July 4, 2025
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