It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
- #3 of 18 best companies in Travel Agency
- #2 of 4 best companies in Airline Ticket Agency
- #1 of 1 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #1 of 2 best companies in Hotel
- #1 of 5 best companies in Travel Aggregator
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Mine was a last minute ticket and I…
Mine was a last minute ticket and I approached Gala Travels. In two hours I had a ticket that suited my budget. The service was exceptional. The ticketing agent very helpful and knowledgeable. I would recommend Gala Travels to all my friends.
September 11, 2025
Amazing Travel Agency
Gala Travels is amazing. They not only help you with all your travel needs but take a personal interest in giving you the best service possible . I was helped and assisted by Nurali and Zakia . Absolutely amazing and I and am very grateful for their help and assistance with my flights and bookings . Thank you so much. Since my wonderful experience with them I have referred Gala Travels to many of my friends .
September 11, 2025
Found a ticket fast but...
Found a ticket fast, but didn't inform me that it was non refundable and when the ticket got cancelled because air cansda went on strike, did not help with obtainingvrefunds from air canada
September 11, 2025
Reply from Gala Travels
Thank you for sharing your feedback. We understand the frustration in navigating unforeseen strike action after your departure.
While the terms noted on your invoice state tickets are non-refundable, situations like a strike can be exceptional. In these cases, the responsibility for passenger care, including refund eligibility, falls to the airline under their policies.
We are pleased that after submitting the partial refund request on your behalf with the airline, it has been processed and you have received the funds.
We appreciate you bringing this to our attention.
Regards
The easiest way to book travel
Quite honestly the easiest and most straightforward way to make a booking for travel. The team is super organized and communicative and they are fast with their responses. They have always helped me find a viable solution for all my travel needs.
September 11, 2025
An amazing travel agency- look no further
An amazing travel agency. Everyone at this company are extremely helpful and knowledgeable. We’ve been using them for over 10 years to book international flights.
September 10, 2025
Love Gala!
Patient, understanding and plenty of alternate options. Really willing to work within budget and dates.
September 11, 2025
Got excellent service by naeem
September 11, 2025
Happy Customers!
Agent Rahim was very helpful and we did not have to call any other Travel Agent as we were very satisfied with his service. Thank you Rahim and Gala Travels.
August 8, 2025
Fatema is a great travel agent
Fatema is a great travel agent. We were stuck in Punta Cana due to the Air Canada strike. Fatema was on the phone with us for 3 hours to make sure we got a flight back to Toronto as fast as we could. She even checked in with us throughout the trip to make sure we were getting on our connecting flights to make it home safely. That personal touch is what makes Fatema and Gala travels a great agency for all your travel needs.
August 17, 2025
Unprompted review
Quick ,Incredible and helpful in…
Quick ,Incredible and helpful in minutes. In emergency they me catch the flight from nova Scotia to India in an hour.Thank you..
August 8, 2025
Noorali is the best travel agent I’ve…
Noorali is the best travel agent I’ve trusted my travels to, time and time again. He goes over and above, he pulled me from terrible situations several times, finding alternative ways to get me to safety and back home.
August 8, 2025
Excellent people
Excellent people, excellent leadership, great quality in helping you book.
August 8, 2025
The agent was friendly n gave me prompt…
The agent was friendly n gave me prompt service n found me the best price
August 8, 2025
I had a good experience 👍
August 8, 2025
Salahuddin is our go to person for…
Salahuddin is our go to person for ticketing needs. He is prompt in responding and helped us with challenging times with cancellation issues during our recent trip. We referred him to few friends and they were also happy with his assistance.
August 8, 2025
Noorali is the greatest travel agent!
Noorali is a great agent that looks after all your needs and takes time to find you the best travel options
August 8, 2025
Zakia Is Simply the Best!
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every detail with care and always goes the extra mile to make our trips smooth and stress-free. We trust her completely and wouldn’t book with anyone else!
August 8, 2025
Excellent service at time of booking …
Excellent service at time of booking and pst booking as well in the past years
August 8, 2025
The staff are professionals
The staff and the owner too, care about their customers. They are very professional in responding to inquiries with efficiency.
August 8, 2025
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