Gala Travels Reviews 

2,143
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and dedicated, often going the extra mile to ensure smooth and stress-free travel. The service is frequently described as outstanding, professional, and incredibly efficient, with many appreciating the personalized attention and care. The booking process is highlighted as easy and straightforward, with prompt communication and quick responses to inquiries, even for last-minute changes. However, some people mentioned issues with staff behavior and negative experiences when discussing tour incidents.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and efficient, with many reviewers praising... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more

Rated 5 out of 5 stars

Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more

Rated 5 out of 5 stars

We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more

Rated 5 out of 5 stars

I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more


Company details

  1. #3 of 18 best companies in Travel Agency
  2. #2 of 4 best companies in Airline Ticket Agency
  3. #1 of 1 best companies in Cruise Travel Agency
  4. #2 of 3 best companies in Flights Search Site
  5. #1 of 2 best companies in Hotel
  6. #1 of 5 best companies in Travel Aggregator

Written by the company

At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,143)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Gala Travels

I had an amazing experience with Gala Travels! From start to finish, their team was incredibly professional, helpful, and efficient. They took the time to understand exactly what I needed and went above and beyond to find the best travel options at great prices. The booking process was smooth, and every detail — from flights to accommodations — was perfectly organized. I truly appreciated their prompt communication and genuine care for their clients. I’ll definitely be using Gala Travels again for all my future trips and highly recommend them to anyone looking for a stress-free travel experience!

October 15, 2025
Rated 5 out of 5 stars

Excellent service

I have used Gala Travels for the last 30 years. They offer professional Travel services. Highly recommended.

October 16, 2025
Rated 5 out of 5 stars

It wasgreat experience

It was great experience dealing with Jaini Modi , expert at Gala Travel,
- Proper guidance in selecting flights
- timely follow up on changes in flight
- keeping informed with updates and changes by airline
- after service follow up
- friendly and knowledgeable

October 15, 2025
Rated 5 out of 5 stars

I received exceptional service from…

I received exceptional service from Fatema Zehra Dehirani at Gala Travel. I had a last-minute issue with my passport and was denied boarding, but when I called her, she immediately took charge and helped me get my flight cancelled and refund processed smoothly. She stayed on the phone with me for nearly two hours and was patient, professional, and genuinely caring throughout. I truly appreciate her dedication and support. I would highly recommend Gala Travel, especially Fatema Zehra, for all your flight bookings.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Aazmin Najarali

Gala has been our families travel agent for years. in particular I enjoy dealing with agent Aazmin because she is knowledgeable in the industry. Very calm and collective with a lot of experience and understands the needs of the client. She has made many suggestions and helped our trips more comfortable as well as enjoyable.

October 15, 2025
Rated 5 out of 5 stars

ManjiFamJam in Punta Cana - May 2026…

We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience with Fatemazehra Dhirani - was she ever patient! Managing 12 people's schedules is not an easy task, but she kept it easy for me by working kindly, and patiently with me. We look forward to going to Punta Cana and enjoying a holiday with Halal food! Thank you!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

We’d like to extend our sincere thanks…

We’d like to extend our sincere thanks to Sumayyah for her exceptional guidance in helping us choose the perfect package tailored to our needs. From start to finish, everything was seamless. The resort exceeded our expectations, and we truly enjoyed a relaxing and memorable break. We appreciate the care and attention to detail—thank you for making our experience so special!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Phone calls returned on time.
Detailed explanation of planned trips
Very helpful in accommodating our group on one flight to, and one hotel in Istanbul.

September 11, 2025
Rated 5 out of 5 stars

Excellent service

I have known Zakiya for a long time now and have always called her or emailed her if I want to travel and am looking for flights. Both Noorali Bhai and Zakiya have given us the best service, always replied back right away.

September 11, 2025
Rated 5 out of 5 stars

Trust

I love gala travel because they always trust worthy.

September 11, 2025

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