Galaxus.ch Reviews 

36,006
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My last order was iPhone 16 128 GB, i’ve ordered it on Friday and today (Monday) received it and activated. The service is amazing, i’ve already ordered another iPhone 16 year and a half ago and had n... See more

Rated 5 out of 5 stars

Large choice of products, great website to navigate, fast delivery. The good brand moisturiser I bought last week was Fr 20.- cheaper than in the shop :). Galaxus is my go-to online shop when I come t... See more

Rated 5 out of 5 stars

Fast ordering with clear product descriptions and fast delivery. Invoice by e-mail. They have a large range of tech products. This time I ordered a replacement Li-Ion battery for a Dyson vacuum clean... See more

Rated 5 out of 5 stars

The website is easy to navigate, the transaction easy to do, and the post-sales information and delivery first class. I particularly liked that when I chose the express shipping option they politely a... See more

Company details

  1. Computer Accessories Store
  2. Children's Store
  3. Electronics Store
  4. Health and Beauty Shop
  5. Office Supply Store
  6. Sex Toy Store

Written by the company

Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbussen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(36,006)

15,522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% reliable online shop

100% reliable online shop. I've been shopping on Galaxus for years now and all purchase & sale transactions were successful. In case of any issues encountered (which happens rarely) client support team is extremely helpful and solves problems quickly.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great for online shopping!

I’ve used Galaxus for several purchases, and I am pretty satisfied - always fast delivery, timely updates and fair prices. If I need to buy something online in Zurich, I usually go to Galaxus first to check options.

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

Galaxus quality has declined significantly in the past few years.

Sent my barely 6 month old laptop in for repair and received it back 5 weeks later scratched and chipped, with no communication from support despite multiple attempts to get updates.

I also recently received a large kitchen knife shipped loose inside an oversized box. When the package was lifted, the blade fell out from the side, creating a serious safety risk for anyone handling it.

The packaging and customer service quality at Galaxus has declined significantly in the past few years.

May 28, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

Thank you very much for your review.

We would like to sincerely apologise for the inconvenience caused. We would be happy to look into your enquiry in more detail if you could provide us with further information about your order, so that we can find a suitable solution for you.

The Digitec Galaxus Team

Rated 5 out of 5 stars

Very reliable

Very reliable, always a pleasant experience. The products are always high quality and are delivered with no damage. Prices of the products are sometimes slightly higher compared with other similar companies, but the shipping is most of the times cheaper so the final price is often lower than ordering the same thing from somewhere else.

May 27, 2026
Unprompted review
Rated 4 out of 5 stars

It arrived very fast but there was a…

It arrived very fast but there was a flaw on the product and though suspect it was the suppliers fault and not the distributors, I cannot be certain.
The flaw didn't affect the product whatsoever exept for the aesthetic aspect.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Broken pots

I got my order in pieces everything was broken and the packiging didn’t have the “fragile” sticker on it. I’m waiting for my money back.

….. “Yes, the refund has been processed successfully. Thank you for your help and support!”🙌

May 27, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

We are sorry to hear that your order arrived damaged and that the packaging did not meet your expectations. We understand how frustrating this situation is and apologize for the inconvenience caused.

Please contact our customer service if you have not already done so, so your case can be reviewed and the refund process can be clarified.

Your Galaxus team

Rated 5 out of 5 stars

Very informative through mails

Very informative through mails, decent packaging and no damage from the carriers. Very reliable and a lot of staff to choose. Galaxus is one of the best online companies to choose from. Thanks for your service.

May 25, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

We are very happy to hear that, thanks for your support!

Rated 5 out of 5 stars

Excellent as expected

Excellent as expected, delivered on time. The items are perfect, best storage bags ever. Bags in bags in bags for life

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

Super fast delivery

Very happy with the speed of delivery and the product itself. The only issue was the data transfer lagging during the payment process. It took a number of attempts to complete the payment.

May 22, 2026
Unprompted review

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