My last order was iPhone 16 128 GB, i’ve ordered it on Friday and today (Monday) received it and activated. The service is amazing, i’ve already ordered another iPhone 16 year and a half ago and had n... See more
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Large choice of products, great website to navigate, fast delivery. The good brand moisturiser I bought last week was Fr 20.- cheaper than in the shop :). Galaxus is my go-to online shop when I come t... See more
Fast ordering with clear product descriptions and fast delivery. Invoice by e-mail. They have a large range of tech products. This time I ordered a replacement Li-Ion battery for a Dyson vacuum clean... See more
The website is easy to navigate, the transaction easy to do, and the post-sales information and delivery first class. I particularly liked that when I chose the express shipping option they politely a... See more
Company details
- Computer Accessories Store
- Children's Store
- Electronics Store
- Health and Beauty Shop
- Office Supply Store
- Sex Toy Store
Written by the company
Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbussen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.
Contact info
Pfingstweidstrasse 60b, 8005, Zürich, Switzerland
- +41445759500
- galaxus.ch
4.6
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product at a good price…
Quality product at a good price delivered promptly
June 10, 2026
Unprompted review
Perfect packet arrived on the date…
Perfect packet arrived on the date stated very happy
June 10, 2026
Unprompted review
Woww excelent my first time to order…
Woww excelent my first time to order and I love it amazing and its good quality fast order.Thank u so much until next time.
June 10, 2026
Unprompted review
Great variety of choices
Great variety of choices, smooth and fast delivery. I would have given 5 stars except for 1 incident. When i ordered an electric appliance made in Germany it came with a plug adapter that did not fit the product. I wrote twice to report and got no reply whatsoever. Ended up buying one by myself.
Apart from customer support that is questionable, everything else was a great experience.
May 1, 2026
Unprompted review
Reply from Galaxus.ch
Thank you very much for taking the time to write this review.
We are glad that you have been happy about most of our service so far.
We do regret any inconvenience caused by not delivering you a correct cable or adapter. It is very strange that you have received no answer. If this is still a current case, please do not hesitate to use our other contact options like the live chat and the call back feature:
https://www.galaxus.ch/en/help
We are sorry for the circumstances and are thankful for your feedback.
Delivery service 10/10 except for my…
Delivery service 10/10 except for my last order, it took 2 weeks
June 9, 2026
Unprompted review
Everything I ordered came complete and…
Everything I ordered came complete and well in time. Communication was 100% from start to finish. Thank you.
June 9, 2026
Unprompted review
quality has declined \ terrible client service
Recently Galaxus productsquality has severly, and the customer service is terrible. Don’t know what is happening. Problems will remain, the important thing is how to handle, and how you make feel the client about the problem.
June 8, 2026
Unprompted review
Reply from Galaxus.ch
We’re sorry that this experience left you dissatisfied.
In this case, we reviewed the return options with the seller and looked for a practical solution, as the mattress could only be returned if suitably packaged. Since no separate packaging could be provided, we also clarified the option of a pickup service with packaging, and as an alternative, a partial refund was offered and accepted. We regret that, despite these efforts, the outcome and communication did not meet your expectations.
I have made an order from Galaxus and…
I have made an order from Galaxus and from Digitech before this order.I am very saisfied with them,they offer a lot of products with best prices and the delivery is on time.
June 1, 2026
Unprompted review
Very fast delivery
Very fast delivery. Awesome products. Very easy order.
June 8, 2026
Unprompted review
amazing service
not the first time i use this site to order things for my friend. items always arrive fast and in perfect condition. would definitely suggest buying from galaxus :)
June 3, 2026
Unprompted review
Anime figure order
i ordered a hatsune miku figure and it was perfect, i payed only around 30 which is honestly a cheap price especially cause i thought the figure i picked would be way more expensive and anime figures are normally not really that cheap especially the detailed ones.
It also isnt a bootleg so i highly recommend.
June 3, 2026
Unprompted review
The delivery was made a day earlier
The delivery was made a day earlier. Very happy with the service.
June 2, 2026
Unprompted review
We got so used to Amazon in the UK and…
We got so used to Amazon in the UK and I miss Ebay aswell....However you guys did well!
Thanks!
May 28, 2026
Unprompted review
It was a great service
It was a great service, very efficient and quick. The present arrived in one day and hence in time for her birthday.
May 30, 2026
Unprompted review
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