Galaxus.ch Reviews 

36,016
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My last order was iPhone 16 128 GB, i’ve ordered it on Friday and today (Monday) received it and activated. The service is amazing, i’ve already ordered another iPhone 16 year and a half ago and had n... See more

Rated 5 out of 5 stars

Large choice of products, great website to navigate, fast delivery. The good brand moisturiser I bought last week was Fr 20.- cheaper than in the shop :). Galaxus is my go-to online shop when I come t... See more

Rated 5 out of 5 stars

Fast ordering with clear product descriptions and fast delivery. Invoice by e-mail. They have a large range of tech products. This time I ordered a replacement Li-Ion battery for a Dyson vacuum clean... See more

Rated 5 out of 5 stars

The website is easy to navigate, the transaction easy to do, and the post-sales information and delivery first class. I particularly liked that when I chose the express shipping option they politely a... See more

Company details

  1. Computer Accessories Store
  2. Children's Store
  3. Electronics Store
  4. Health and Beauty Shop
  5. Office Supply Store
  6. Sex Toy Store

Written by the company

Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbussen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(36,016)

15,522 reviews in the last 12 months

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Rated 5 out of 5 stars

Almost all under one roof

Grateful that they have a large variety of products/goods for almost everything under on roof.

With notifications for products prices drops is the fun part liking catch a sale at the right time and their “Deal of the day” and “Auction”. Keeps me checking what their offers will be up.
Allows us to decide if their price is competitive as other sites.

Love the collection centre, great for those living within the vicinity which I am glad and staff are friendly.

The online site is useful and information be on new products and advice and fair criticism of inferior products.

Only tiny minus points is not able to collect at the collection point 3rd party goods. Unless it’s weigh more for one to collect, I guess I can accept home delivery with notification of when the delivery will arrive. (These days porch thieves are rampant!! Thus cause an inconvenience to us)
With an added tiny positive point to add just recently.
I ordered from a 3rd party and Galaxus had an extra option which I am grateful to have parcels sent by Swiss Post and I have set up that parcels be sent to myPost24. So let’s see for more future orders.

To add:
I wish they have some instalment plan for high value items.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

I’d give it less than one star if I…

I’d give it less than one star if I could. It totally doesn’t work. Now I have to figure out how to return it. Let’s see how that goes.

June 12, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

Thank you very much for your rating.

We assume that your review is connected to the product, and we regret that you are not happy with it. Gladly let our customer service know what exactly is wrong and do not hesitate to ask for assistance if you have any questions regarding returning your order.

Rated 4 out of 5 stars

Galaxus overall is good

Galaxus overall is good, but when it comes to their external suppliers there is too often a delivery issue in terms of timing or outright cancellation of your order.
This is extremely frustrating.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless experiences every single time!

Galaxus.ch is my absolute go-to online shop in Switzerland. Their product selection is unmatched, shipping is lightning-fast (often arriving the next day), and the website is incredibly easy to navigate. I have placed numerous orders over the years and am always 100% satisfied with their service and reliability. Highly recommended!

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible packing

Items sent by Galaxus are usually well packaged with good cushioning but today's delivery was terrible. My brand new handphone arrived unsecured inside a large empty box without any cushioning..i hope it did not bounce around too much in the box during the shipping. :(

June 12, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

Thank you for your feedback!

We're sorry that your order arrived in unsuitable packaging. Normally, our packaging machine selects appropriate packaging and filling material. We apologize that this didn't happen in this case. If you have any further questions or concerns, please don't hesitate to contact us at any time:
https://www.galaxus.ch/help

Rated 5 out of 5 stars

Galaxus is always the first place I go…

Galaxus is always the first place I go when I need something. It’s so easy to find and compare products and the helpline is spectacular . I have also ordered used items and love the idea of recycling! No matter what you’re looking for they have it.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Way too fast delivery

Way too fast delivery, most of the time the products come earlier than the estimated date! Me and my partner both order from galaxus and usually 1-2 days later we got whatever we ordered! The packages are always carefully prepared and well reserved till delivered in our house!

June 9, 2026
Unprompted review

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