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Galaxus.ch Reviews 

36,016
•
TrustScore 4.5 out of 5

4.6

Computer Accessories Store
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See what reviewers are saying

Rated 5 out of 5 stars

My last order was iPhone 16 128 GB, i’ve ordered it on Friday and today (Monday) received it and activated. The service is amazing, i’ve already ordered another iPhone 16 year and a half ago and had n... See more

Rated 5 out of 5 stars

Large choice of products, great website to navigate, fast delivery. The good brand moisturiser I bought last week was Fr 20.- cheaper than in the shop :). Galaxus is my go-to online shop when I come t... See more

Rated 5 out of 5 stars

Fast ordering with clear product descriptions and fast delivery. Invoice by e-mail. They have a large range of tech products. This time I ordered a replacement Li-Ion battery for a Dyson vacuum clean... See more

Rated 5 out of 5 stars

The website is easy to navigate, the transaction easy to do, and the post-sales information and delivery first class. I particularly liked that when I chose the express shipping option they politely a... See more

Company details

  1. Computer Accessories Store
  2. Children's Store
  3. Electronics Store
  4. Health and Beauty Shop
  5. Office Supply Store
  6. Sex Toy Store

Written by the company

Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbussen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(36,016)

15,522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

time frame

They indicated upfront if the product could come for the time I needed it or not. The price was good and the delivery time once purchased, excellent!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery! Ordered Friday and received Monday! The products were very well sealed and protected in a box. Thank you so much! I will definitely purchase more! Ps- you should sale stuff from Neonkids.store! Incredible quality and very fast shipping too!

June 29, 2026
Unprompted review
Rated 2 out of 5 stars

Price too high

I was completey surprised when I received the 2 shea butter from the body shop and realised that it was only 50ml. I am sure it was my mistake as i wanted the bigger one, but i think your price is way to high!

June 29, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

Thanks for your feedback!
We're sorry to hear that your order didn't quite meet your expectations. Please don't hesitate to reach out to us, we'd be happy to look into this for you. There may have been an error in the product data:
https://www.galaxus.ch/help

Rated 5 out of 5 stars

Makes life easier

Always an easy site to navigate, descriptions are comprehensive, reviews very useful, and delivery on time. Makes life so much easier 👍🏽

June 22, 2026
Unprompted review
Rated 2 out of 5 stars

Not Tom Ford Private Collection

Ordered Tom Ford Café Rose (Eau de Parfum, 50 ml). Pictured was the Private Collection 50 ml bottle. What I got was not from the Private Collection, and it came in a completely different bottle.

June 24, 2026
Unprompted review
Galaxus.ch logo

Reply from Galaxus.ch

Thank you for your review.

We are very sorry that you did not receive the product you expected. In such cases, you can contact our Galaxus Assistant, who will provide you with information on how to proceed. https://www.galaxus.ch/help

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