Galaxy Flights Reviews 

141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and very helpful staff for providing exceptional personal guidance, ensuring a remarkably smooth and straightforward booking process from start to finish. Furthermore, loyal consumers frequently highlight the prompt communication, professional support, and thoroughly reliable assistance received when arranging their complex travel plans. However, some people mentioned unexpected extra charges and highly frustrating issues with the final pricing that significantly complicated their travel arrangements. Some reviewers occasionally experienced notable difficulties regarding lost deposits or unannounced extra costs that unexpectedly appeared after successfully completing the initial booking process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and supportive staff... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with opinions sharply divided. While some... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the ability to find amazing prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more

Rated 5 out of 5 stars

Victor, was extremely professional, personable and polite throughout the whole exchange. His customer service skill was very supportive . He provided clear advice and outlined options . Navigating... See more

Company replied

Rated 5 out of 5 stars

I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tick... See more

Company replied

Rated 5 out of 5 stars

Jacob looked after me very well . There was a mix up with the name on the ticket which caused quite a degree of stress , but Jacob was good to good word and got it sorted out for me in good time to al... See more


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site

Written by the company

Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(141)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve Is An Absolute Star!

We recently booked our flights to Vietnam through Galaxy Flights, and the experience was exceptional thanks to Steve. Our original travel dates were unavailable, but Steve went above and beyond to find alternative options with minimal stopover times. His persistence and attention to detail ensured we secured the perfect itinerary.

Throughout the process, Steve kept us informed and followed up regularly until everything was finalised. Without his dedication, we wouldn’t have enjoyed the incredible trip we had. Truly outstanding customer service – highly recommended!

Thank you, Steve, for making our journey stress-free and memorable!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Please kindly don’t book any tickets…

Please kindly don’t book any tickets with this Galaxy flights the are big layer and scamming people. I book the flight London to Lahore originally price is £1424 for 2 peoples ticket I booked it and after they asking £1500 more total tickets £2974 this is a bull shit . Please be careful from those scammers. They are ridicules people. Be aware from them please .

November 24, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

Dear Mr. Waqas,

Thank you for your review. We want to look into this for you, but we’re unable to locate any booking under your name. Could you please provide your booking number so we can investigate further?

It’s also possible that your reservation was made with another company with a similar name. Once we have your booking details, we’ll be happy to check and assist you right away.

Kind regards,
Support Team (Galaxy Flights)

Rated 5 out of 5 stars

I have just booked my flight tickets…

I have just booked my flight tickets with Galaxy flights and I give a fiver star to Nelson who have been very professional and good customer service.
Nice guy.
Keep it up Nelson

November 24, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

Nelson has been of great assistance…

Nelson has been of great assistance thank you.

November 21, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

Galaxy flights customee service

Victor, was extremely professional, personable and polite throughout the whole exchange.
His customer service skill was very supportive .
He provided clear advice and outlined options . Navigating thev payment was difficult on my side due to my bank having many credit checks , but he was solution focused and patient and this online booking was completed with his support. The tickets were sent promptly
I would recommend . Thankyou

November 14, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

I would defiantly recommend galaxy…

I would defiantly recommend galaxy flights to all people want to book flights, and also would like to thanks Mr Jacob who helped me with stressful situation and promised me sort out the issue. I would recommend again and if there is any issues try to talk with Jacob as he is a solution finder.
Thank you

November 18, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

i booked ticket on galaxy flight London…

i booked ticket on galaxy flight London to Ahmedabad is best experience for me smooth snd simple process one of the agent name is NELSON is the good adviser good communication. Thank you Nelson for the helping me

November 18, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

To my experience I would recommend this…

To my experience I would recommend this galaxy flights company as they find the lowest flight tickets. And as always we as customer need to talk to someone in the customer service to sort out our issues and Mr Jacob helped me to sort out my problem, Mr Jacob is solution finder and deserves the best attention in the galaxy flights.

November 18, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

First time I had a booking with Galaxy

First time I had a booking with Galaxy, Jacob was very professional, friendly and helpful. Looking forward to do booking in a future

November 2, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

Very friendly and helpful service from…

Very friendly and helpful service from Nelson

November 1, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

Hassle Free

Booked a holiday to Lanzarote with Galaxy flights, my experience was top class and hassle free. All docs received in 2 hours as promised. Well Done!

October 7, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 5 out of 5 stars

I booked my flights for the first time…

I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tickets within an hour of booking. I highly recommend Galaxy Flights to anyone looking for a smooth and reliable booking experience!

October 27, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 4 out of 5 stars

Customer service

Jacob was very attentive and knowledgeable even when the situation was stressful. Would recommend. Thank you

October 20, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 1 out of 5 stars

I paid 150 pounds deposit for a flight…

I paid 150 pounds deposit for a flight with galaxy flights and was told I could pay the balance in October when I went to pay 400 pounds in September galaxy flights said my seat is no longer available they said if I want another flight it would cost me 1200 pounds witch I did not have i wanted my deposit back they said we cannot give me my deposit back I hope people who read this don't book with galaxy flights there are con artists there are a total disgrace

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Galaxy flight is not a travel agency

Galaxy flight is not a travel agency. They are group of scammers and black mailers. I don't know why govt is not taking action against them. They do fraud and blackmail every customer who unluckily entangled in their trap. Recently they got money but did not issued ticket demanding more money. They said that flight is full then you'd that they did not add taxes so I have to pay taxes. Avoid such mafia.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fly with professionality at its best

Max was professional and helpful. Highly recommended.

September 26, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 1 out of 5 stars

RED FLAG, scammers, STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY. I HAVE ALL THE PROOF HOW THIS COMPANY REPRESENTATIVE, STEVE, SCAMED ME.
They will initially speak to you to be the sweetest and politest people on the Planet and as soon as you are trapped and fully hooked to their sweet talk and money is transferred then their split bipolar personalities come out and then you will meet real them.
I had them send me write proof of our deal and yet nothing was acknowledged. Steve very conveniently blamed airline that they changed all rules over night. It’s unbelievable and shocking behavior from this company.
They will take every single opportunity to scam you by asking money to transfer.

RED FLAG , stay away.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ SCAM ALERT



⚠️ SCAM ALERT – Avoid Galaxy Flights at All Costs! ⚠️

I booked a flight to Sri Lanka with Galaxy Flights for £640. They initially confirmed my ticket and everything seemed fine. But the next day, I received a call from them claiming the flight had been cancelled and I now needed to pay an extra £170 to rebook it. I felt trapped, as cancelling would have cost me even more, so I paid the additional amount.

It was clear this was a bait-and-switch scam. They lured me in with a low price and then forced me to pay more later.

The people I dealt with called themselves Danny, Steve, and Pete — but they clearly weren’t who they claimed to be. All had strong Indian accents and seemed to be using fake names to appear trustworthy. Do NOT fall for this scam. These guys are not genuine.

Galaxy Flights is a fraudulent company. I strongly advise everyone to stay away. If you've been affected, report them to Action Fraud UK or your country's consumer protection services.

-

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Galaxy Travel service is amazing they…

Galaxy Travel service is amazing they booked best deal for my family. Staff is very helpful specially Jacob who booked the deal was very patient and helpful and did his best to fulfil our travel requirements.
Extremely happy with Galaxy Travel service.

June 11, 2025
Unprompted review
Galaxy Flights logo

Reply from Galaxy Flights

🌟 Thanks for the great review! 🌟

We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Flights. Your support and kind words truly motivate our team to keep reaching for the stars.

We can’t wait to assist you with your next holiday!
— The Galaxy Flights Team

Rated 1 out of 5 stars

Avoid these scammers- Extra charges every step of the way.

I thought I was booking with a reputable company- only to be told I needed to pay extra charges even after I paid my deposit and was given my full invoice price. This wasn’t a couple of pounds it was over £400. Jacob and Galaxy flights will do anything and everything to convince you that the extra charges are something that are out of there control lies lies and more lies I called them out and spoke to British airways and as confirmed no extra charges and it’s galaxy flights that try to hold you to ransom to pay these. On 3 separate occasions I asked to pay more from £600 to 400 then reduced to £300- thankfully I wasn’t paying and went straight to my credit card company to cancel. Absolute scam of a company! and will hold you to ransom for your tickets!

April 6, 2025
Unprompted review

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