Galaxyholidays Reviews 1,353

“I had an excellent experience with this travel agency. The staff (Ben Ahmed )were extremely helpful and patient in guiding me through different options and helping me choose the perfect destination.... See more

Having seen a holiday we liked on a couple of websites we contacted Galaxy and the options they offered were perfect. Sid dealt with our booking, politely, efficiently and with confidence. Our paperw... See more

Sid phoned me up and asked if we would consider an alternate hotel in bulgaria (sunny beach)as there was a booking issue with the original hotel. We are delighted with the change of hotel and appre... See more

Jack Gomes is a fantastic travel agent, he’s helpful he takes care of any adjustments you would like to your holiday plan, he is prompt, trustworthy and is friendly, kind and booking a holiday was... See more

I saw a week Nile Cruise and a week in 5* hotel advert on FB which for the price seemed too good to be true but the price was absolutely correct when I booked. From start to finish with the bookin... See more

I booked a holiday in June, started off at £1100 and ended up at £1600. Due to the extras I had booked I was offered a private transfer upgrade. When I was emailed my documents it said shared shut... See more

Fantastic customer service received from Ben, when following up a query I raised about my hotel and river cruise experience. Dealt with promptly which put my mind at ease, a day before jetting off! Th... See more

Ben Ahmed's customer service has been exceptional. I will truly recommend using Galaxy holidays and Ben as your representative. He is very helpful and assisted me with all my questions and finding the... See more

Jack helped me to plan and upgrade and change my holiday to my perfect vacation. I can't wait to go and enjoy the sights and sounds of a unforgettable experience The booking process is so easy and... See more

I had the pleasure to speak with Ben, to arrange a flight for an upcoming trip, he was courteous, well spoken and went above and beyond to help in any way he could making to whole experience A*. He is... See more

I dealt with Keith Simmonds, who was very helpful and also very friendly and booked my flight with no fuss. He was an absolute professional and I would use him again when booking in thw future.

Booked this holiday in feb 2025. Paid for a balcony with a pool view. Sent to a building site no pool view instead balcony overlooking rubbish containers on made road. Scaffold all around hotel d... See more

The customer service was out of this world they were very helpful and checked up on me every day specially ( Ben Ahmed ). I would definitely recommend everyone to book their holidays they find you the... See more

Thanks you Spencer for all you did for us booking this holiday you make it stressful due to the fact that my daughters first time flying Hip hip hooray Million thank you Mrs Anderson 

Spent almost 2.5hrs hours on phone with Jacob and he was so patient and helpful and assisted greatly with us in finding our perfect holiday.

Great company to have booked with The team members that assisted me where very polite and Daniel always came back to me with any queries I had thanks you I will definitely use this company again the... See more

Hi just back from a fantastic short break in Malta . Jack did it again arranged a brilliant hotel flights and transfers excellent service again. Note if your chosen hotel had gone up in price due to l... See more

I can't understand how there's so many positive reviews and only a few terrible, unless they are an alright company with a few bad people working there. Booked a cheap last minute getaway as a surpris... See more

Absolutely rubbish to deal with start to finish, lesson learnt never again customer service is very poor add ons add ons more add ons Be aware Never ever again Dont bother replying 15% of c... See more

I have never had a holiday abroad this will be my first time going, jack gomes looked after me and understood my needs. He did everything via text due to me having anxiety. He really looked after me a... See more

Tom was professional and patient. He allowed me the time I needed to finalize things my end. Everything was fully explained and the booking was efficient.

Well welll where do I start , don’t ever use this company Daniel Rick and the rest of them are absolute liars money grabbers promised this and that . Stuck in the middle of no where due to them bookin... See more

Speaking with Jimmy, was a real pleasure. Nothing was of any issue, with him. Anything I needed to know, was explained. His manners, second to none. Also, very professional at his job. Would be asking... See more

Fantastic customer service Jason done me proud thank you Thank you to Angel who found our holiday I told her what we was looking for and the rest was done perfect

We usually go away with the same Company, but this year they weren't going where we wanted to go so used a different one. I wondered if we had done the wrong thing untill I spoke with Ben Thompson at... See more

Jack done a lovely job Booking me a little break the turkey in December hopefully he can look after me and book many holidays for me in the future

Thanks so much to Alfie for the patience he showed in sorting out a good and better deal than I was originally looking at. Very happy with his advice and my finale choice 👍🏻

Wow, good customer service.Our represent people.For this company, if they just complete carry on contacting the person when they are

I had a pleasant experience using the chat feature. I was speaking with Jordan who was very helpful and knowledgeable. I would use this company in the future.

Ben Thompson was taking care of me and he went above and beyond, he was txting me to remind me of my next move and that really helped reassure me

Jimmy was very efficient and helpful. He got us a very good price for our holiday. Fulfilled our needs. Would definitely use Jimmy to book my next holiday

Jason Roy was exceptionally helpful, professional and knowledgeable. He talked me through the whole process. He is a credit to your company. John Hassard

I rang and spoke to Jason Roy he was very very helpful and Enam gave us complementary seats together as well than you Roy

Extremely good holiday search and confirming. Smooth process with Jordan Key from extension 775. Will book again!

Tried to call twice before speaking to Jason Roy and both people hung up on me third time I called i spoke to Jason Roy and he sorted it all out for me thankfully, I found him very helpful and courteo... See more

Never ever again. Where do I start , appalling customer service, no care for customer. Booked a holiday, paid in full , but Galaxy didn’t pay airline or Hotel . If I had not contacted the airli... See more

Spoke with Jimmy and he went above and beyond to help us. We will definitely contact him again in future for more holidays

I have aready booked my holiday with Galaxy but now experiencing problems with obtaining hotel voucher, iv been on the phone 4 times and i have also made text message with Jack G he is very plight... See more

I needed my paperwork for my holiday and Jason Roy worked his magic and sorted all my paperwork out for me , putting my mind at rest

Omg went on holiday with this company to Egypt hurghada 5 star full board we also went on the Niall cruise well the boat was so old food disgusting we had to pay for our drinks and water as for hotel... See more

We booked our holiday through Galaxy Travel. Tom was extremely helpful and sorted out everything for us.

What a place to book a holiday..Great I was looking all inclusive in my budget and galaxy holidays get all the things done at one place

Like to thank jimmy from galaxy holidays for an amazing holiday was absolutely an amazing holiday from start to finish easy process stress free will be booking with you again thanks sir

I had holiday conformation but when I spoke to a travel adviser he told me it would cost more as all the holidays at the price my conformation had gone. It was almost £200 more. This has happened... See more

Jason Roy was very helpful in helping me to get special assistance on my flights to and from Dublin.

I will NOT be recommending Galaxy Holidays at all. I was left alone at 1 am at Antalya airport as my transfer transport did not appear and I had to pay £60 for a private taxi to the hotel . The hotel... See more

Just booked with Jimmy to Marrakesh lux 4* all inclusive brilliant service and very helpful thanks Jimmy

Absolute scammers - Over promise and under deliver. Do not trust book through this travel agency. If I could rate minus then I would. Booked through them a package trip to Turkey. Hotel was totall... See more

Jimmy was absolutely amazing booked our holiday and gave us a great deal of, very happy

It's people and what they are prepared to do that make a Company great. The guy called Ben Thompson is the person who deserves the credit here!

Great company to deal with, all smooth and no issues , will definatley use them again.Sid you are a star,thanks for going the extra mile.