Galaxy Real Estate Reviews 

148
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, professional, and exceptionally knowledgeable throughout every single stage of their real estate journey. Many people also highlight the outstanding support, friendliness, and clear communication provided during various property purchases and rental agreements. Reviewers noted that the entire transaction felt remarkably smooth, wonderfully well-managed, and entirely stress-free from start to finish. Clients additionally appreciate the dedicated guidance, proactive follow-ups, and consistent updates offered by the hard-working team members who respond quickly. Consumers consistently recommend their reliable services to anyone looking for a trustworthy and helpful agency.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent support and helpful staff... See more

Response time

Customers consistently note positive experiences with response_time, praising the team for being incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just bought a home with Galaxy Real Estates, and it was a great experience! The team was very friendly, helpful, and made everything easier than we thought. They kept us informed at every step an... See more

Rated 5 out of 5 stars

Just wanted to share my experience with Galaxy so far. Sumit has been fantastic - polite and knowledgeable. He responded to queries quickly and has been extremely helpful. Also a huge thanks to Manvee... See more

Rated 5 out of 5 stars

Himani and their team at Galaxy Real Estate were incredibly responsive, helpful, and supportive throughout the entire process. They were always quick to reply to my questions and emails and, kept me u... See more

Rated 5 out of 5 stars

I have to say the way Maneet handled everything really stood out. He provided all the information upfront, kept communication clear, and made sure I understood what was needed. Even though the work di... See more


Company details

  1. Industrial Real Estate Agency
  2. Commercial Real Estate Agency
  3. Property Investment
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Developer

Written by the company

If you are considering of Buying or Selling, Letting or Renting or any aspects of the property market such as residential, commercial and investment properties then Galaxy Real Estate is right for you. Creating a real buzz and desirability about your property which differentiates us from other local estate agents. An open competitive atmosphere and heightened interest in your home is the key to our heart at Galaxy. At Galaxy, we want to make sure you get it right the first time. We listen carefully to what you say and what you want. Our ethos is very simple. To treat you with the level of service we would expect to receive ourselves. We offer an extensive professional service focussing on Integrity Quality Assurance Guaranteed personalised service. Galaxy Real Estate was set up to give you the opportunity to make the Galaxy their Oyster. The strategy behind is to give you the time and attention you deserve. Buying or selling a home is the biggest financial decision of most people's lives. Being in the Real Estate industry allows each of us to help you with one of their biggest chapters in life, having a property. Whether it's rented or bought, choosing the right property makes a huge impact on your lifestyle and development so it can be one of the toughest decisions made by people. We feel the satisfaction alongside the customers when placing a key in the palm of their hands. We are an independently owned company, located in West London. Everyone at Galaxy Real Estate has extensive knowledge and a great clientele base of the area. We pride ourselves on our personalised and professional client service. Our success has been founded on some very firm beliefs: Duty of the agent to achieve the best possible price for client Exposure to the widest possible market. An active and dynamic approach in selling properties at all times. We also offer a unique interior design facility. Our Team who have 34 years of combined experience in property development world-wide. Please feel free to contact our dedicated team who will be more than delighted to help you with your every need in your aspirations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

148 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(148)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Informative

Galaxy have been fantastic agents - they're always prompt with any queries or issues. They achieve the key aim of removing the stress of renting, and they keep you informed about all situations, so you never feel detached from the whole process.
A big part of their charm is their communication is jargon-free - they make it very easy to have a chat and dispel any worries. Another element to add is that they are reliable with the information and dates provided - that really helps build trust.
They've been very friendly and forthcoming with every interaction so far, so top marks from me.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Professional team of individuals

Professional team of individuals , exceptional service by Pawan in the Norwood Green Southall branch , he is very helpful and thrives to provide you with the best properties on the market whether for rent or to let .

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love the company and the staff is very…

Love the company and the staff is very hardworking and response time is very quick . Very satisfied with their service , Kamal is an absolute Star in solving issues . 5 stars to her too !

July 23, 2025
Unprompted review
Rated 3 out of 5 stars

Galaxy are good at sales and get the job done but don’t expect good communication or client support

Galaxy recently sold our flat for us, they have a good range of connections and clients which is why they are a good choice in the Southall area. I can’t fault them on their sales techniques, however our experience with them wasn’t faultless.
We had a very frustrating experience with communication with them. They often didn’t respond to us and also carried out a viewing without our knowledge. We often never knew where we stood and they were also always late.
Additionally to this once the sale was going through they used quite aggressive techniques towards us to push the sale, we had a lot of frustrating and stressful delays on our side, this was upsetting as we were as keen for the sale to happen quickly as the buyers.
I found that I personally was receiving calls from Galaxy, threatening that the sale would collapse instead of going straight to our solicitor. I also found these forceful phone calls were only made to me and not my husband, which I believe to be intentional as they had his number also.
I found this very distressing and upsetting and the whole process I am just relieved is now over.
To to be just and fair, I’m glad we used them as they ultimately got the job done, but I would highly recommend they review their communication with clients and the systems they have in place to do viewings as I certainly felt unsupported by them throughout the whole process, and didn’t feel like they were on our side.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
My special thanx to jai he's so kind and polite a great gentleman he took me for viewing and provided me with honest and correct info this is called professionalism i am very impressed by Mr jai professionalism
Thank u very much

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank Jai and…

I would like to sincerely thank Jai and the entire sales team at Galaxy Real Estate for all their help and support throughout the process. Your professionalism, guidance, and dedication made everything smooth and stress-free. I truly appreciate the effort each of you put in to assist me, and I couldn't have asked for a better team.

Thank you once again to Galaxy Real Estate for your excellent service!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to extend my heartfelt…

I would like to extend my heartfelt thanks to Harry, Daljit, Taj, and the entire sales team at Galaxy Real Estate for their outstanding support and dedication throughout the entire process. From start to finish, the team was incredibly professional, approachable, and always willing to go the extra mile to ensure everything went smoothly.

Their clear communication, expert advice, and personal attention truly made a difference. I felt supported and well-informed every step of the way. It’s rare to find a team so committed to delivering excellent service, and I’m genuinely grateful for all their efforts.

Thank you once again to Galaxy Real Estate for providing such a positive and stress-free experience. I highly recommend them to anyone looking for a reliable and trustworthy real estate team.

June 26, 2025
Unprompted review
Galaxy Real Estate logo

Reply from Galaxy Real Estate

Thank you Gurdev Singh, so much for taking the time to leave us this amazing review. Really means a lot to us!

Rated 5 out of 5 stars

I would like to sincerely thank sales team

I would like to sincerely thank Daljit, Harry, Taj, and the entire sales team at Galaxy Real Estate for all their help and support throughout the process. Your professionalism, guidance, and dedication made everything smooth and stress-free. I truly appreciate the effort each of you put in to assist me, and I couldn't have asked for a better team.

Thank you once again to Galaxy Real Estate for your excellent service!

June 26, 2025
Unprompted review
Galaxy Real Estate logo

Reply from Galaxy Real Estate

Wow, thank you so much for this amazing review! It really makes all the hard work worth it when we hear feedback like this. We always try to go the extra mile, and knowing that it made a difference for you means the world to us. If you ever need anything else or have any questions, you know where to find us — we’re always happy to help!

Rated 5 out of 5 stars

Spoke to Pawan on Thursday

Spoke to Pawan on Thursday. Told me about the estimates of the house, gave me great advice

June 19, 2025
Unprompted review
Galaxy Real Estate logo

Reply from Galaxy Real Estate

Your kind words absolutely made our day — thank you for taking the time to write such a lovely review.

Rated 5 out of 5 stars

Pawan was polite and mannered.

June 21, 2025
Unprompted review
Galaxy Real Estate logo

Reply from Galaxy Real Estate

Thank you for leaving us this wonderful review — we genuinely appreciate it more than we can say. We know everyone’s busy, so it means a lot that you took the time to share your experience.

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