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Rated 1 out of 5 stars

Still haven’t recieved my order placed in mid June. Had one response after 5 weeks saying it would be delivered within 10 days, that was a month ago. I’ve requested a refund over the past two weeks to... See more

Rated 5 out of 5 stars

There were a few hiccups (one saber being discontinued and another piece not being in stock), but once the lightsabers arrived my son (RGB) and myself (Neopixel) are EXTREMELY happy. During the hiccup... See more

Rated 5 out of 5 stars

Absolutely fantastic. I am an avid collector of Star Wars memorabilia, especially lightsabers. I’ve ordered savers from various suppliers & Galaxy Sabers is by far one of the best. Everything you n... See more

Rated 5 out of 5 stars

Just received my Sabre only ordered it last Monday and it’s here ,, overall looks good and a nice free carrying case to boot ,, haven’t got time to propley check it out fully yet but overall I’m impre... See more

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3.6

Average

TrustScore 3.5 out of 5

709 reviews

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3.6

All reviews

(709)

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Rated 5 out of 5 stars

What a fantastic saber.

What a fantastic saber.
I jumped on the band wagon with this as my nephew was getting one for his birthday and I just couldn't resist and being a starwars fan myself it was the perfect time.
Everything is perfect, swing motion, light is bright the sounds are on point and loud also. 100% better then others on the market. Will deffo buy again. Thank you galaxy sabers.
100%

September 5, 2023
Rated 5 out of 5 stars

Quality saber

I brought a mystery box saber and it was great
The sound is crystal clear and the colour is amazing
Overall one of my better saber purchases in my life

September 3, 2023
Rated 4 out of 5 stars

Kinda extensive review for anyone…

Kinda extensive review for anyone interested: Delivery to Spain was really quick, though I wasn’t given any tracking number until just days before being delivered.
About the saber, my boyfriend loves it. I bought a Luke Ep. 6 SN Pixel V4. It detects movement and the strength in which you move it so that’s cool. Has different sounds, ignitions and characters. When you hit it sharply it detects the hit and makes sounds/light effects.
The only problems I see is that the manual doesn’t have instructions on how to put it together; and many colors become rainbow or change to what they’re not supposed to when being put on music mode X, Y, Z (I don’t remember specific numbers). For example, Yoda and Luke’s colors turn rainbow instead of green, on so on and on with many characters. Overall you need to get the hang of it, but when you get it to work properly all good 👍🏻 would’ve expected perfection for the price but hey, it is what it is.

August 14, 2023
Rated 5 out of 5 stars

Overall an excellent saber

My son loves the learner saber. It was exactly as described, hilt feels top quality and great to hold. Was informed of delivery dates. Overall very pleased, would recommend. Edit by son “The only slight issue is that when it is put on charge it keeps shouting “charging” randomly”. Not a big deal, just worth mentioning.

August 14, 2023
Rated 5 out of 5 stars

From placing the order to my light…

From placing the order to my light sabre arriving, galaxy sabres kept me updated on its production and its delivery. When it arrived.... wow the quality and detail is fantastic. I am blown away.

August 14, 2023
Rated 5 out of 5 stars

Absolutely astonishing

Absolutely astonishing. Quick delivery. Easy assembly and top quality packaging. The box alone is incredible. More than I could have expected. Thank you!

August 13, 2023
Rated 4 out of 5 stars

Starkiller SN Pixel V4…

Purchased a Starkiller SN Pixel V4 saber from Galaxy Sabers on 2nd Aug, which arrived on 11th. Unboxed the saber and put on charge for 4 hours as per the website guidance. Once charged, I tested the saber and am very disappointed with the quality. The gesture controls (swing to turn on etc) are very temperamental. The 2 gold pins near the emitter of the saber are constantly loose and need tightening almost constantly, as well as one is missing a small washer. And now, after only 3 days of having the saber, it has stopped working. It will make all the sounds but the blade and crystal chamber will no longer light up!!

Have contacted their support team and spoken with Stacey. She has been very understanding and issued a returns label promptly. Really nice customer service, but a shame about the product being faulty. Have ultimately requested a refund.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic quality lightsaber

Fantastic quality lightsaber, brought as a gift for my husband and he absolutely loves it! Thank you, great customer service too in helping me choose the right one :-)

August 2, 2023
Rated 1 out of 5 stars

Parcel never arrived

The parcel took longer than expected to have a delivery estimate. On the day that DHL said they delivered it, nothing arrived at mine and infact the photo of delivery is of a completely different garden to mine. After the debacle of it not arriving I asked for a refund because I couldn't wait another 2 weeks or more. Stacey at galaxy sabers originally when I asked for the refund said that she had spoken to DHL and it had been redirected to my house from the wrong address and delivered. I rang DHL and they told me that it had not been delivered to mine as when the driver went back to get it from the wrong address it was missing. Now galaxy sabers rather than do what any reasonable customer service would do for a parcel that hasn't arrived and offer a replacement or refund have said they need to know where it is before they can offer either. As it's disappeared from a strangers house how are they going to find it? Utterly ridiculous and unprofessional customer service.

As galaxy sabers have turned round and said I contacted DHL to say I did not want the parcel this is an utter LIE. I contact DHL to ask if my parcel had been delivered when galaxy sabers said it had. DHL confirmed what I already knew that it had not been delivered. DHL also told me they delivered it to a wrong address, got made aware by myself and galaxy sabers but when they returned to the address which was not a neighbour as galaxy sabers have said the parcel was no longer there and so was classed as missing. Galaxy sabers seem to be making up reality as it goes along and maybe they would prefer to actually listen to myself and to DHL who have again confirmed for me that parcel never arrived. I am at my wit's end with this utterly terrible company, and their LIES.

August 1, 2023
A store. logo

Reply from A store.

Hi Ryan,

Sorry to hear you've experienced issues with DHL. We're here to address your concerns and provide a clear overview of the situation.

The estimated dispatch time of 7-12 working days was prominently displayed during the checkout process and was also included in your confirmation email. We understand that this distinction might not align with your personal calendar, but It's how our business operates, and the acceptance of this term was agreed upon when purchasing.

While we did our best to expedite the processing of your order and had it shipped to you earlier than the initial estimate, it seems there were complications during the delivery process. You made us aware that the item was not at your address, and we took swift action to rectify the situation by contacting DHL.

Upon investigation, DHL confirmed that the parcel had been successfully delivered to you after being retrieved from your neighbor's house. However, it appears there was a communication breakdown when you contacted DHL to express your decision not to accept the delivery. This led to further confusion, as you initiated a chargeback with your bank, which has introduced additional complexities into the resolution process.

Our intention has always been to provide a positive and prompt resolution to the situation. We have maintained a professional demeanor in all our email exchanges, aiming to clarify misunderstandings and address your concerns. Unfortunately, the situation escalated due to differing perspectives.

At this point, considering the chargeback process has been initiated 12 hours after the DHL investigation, our hands are tied until your bank concludes its investigation, similar to the investigation we have with DHL on the missing parcel. Once the investigation is completed and it's determined whether you have received the product or not, we will be able to proceed accordingly.

Thank you for your understanding.

Rated 5 out of 5 stars

Son wanted a second light saber for his…

Son wanted a second light saber for his birthday present so that he could join them together in the middle. I had no idea how to do this or if you could do it, so I contacted company via email. Stacey replied the same morning and was extremely helpful and even sent back photos they took for me to show how the sabers connect and that this could be supplied. A lot of the sabers seemed to be out of stock as they sell quickly, so I contacted Stacey again and she had a saber in stock for me the next day, which was exactly the same as the saber son already had. Safe to say very happy son now, who thinks he is Darth Maul! Great when his friends come round too as they can fight together in style! This company want to help and go above and beyond to. Not many can say that in this day and age. The sabers are amazing, well the neo pixels are, don't know about any others. Thanks again for all of your help.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Galaxysabers

Love this lightsaber company I've bought 7 sabers from them now always high quality never had a problem with any of them.

July 5, 2023
Rated 5 out of 5 stars

Mystery Box Neo Pixel lightsaber

The Lightsaber that came in the Mystery Box was more than what I was expecting and the company are Amazing any Questions that you have and they are quick to reply and sort any problems. 5* Would definitely recommend them if you are interested in buying a lightsaber

July 24, 2023
Unprompted review

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