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Galway Crystal Reviews 953

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as beautiful, elegant, and well-crafted, making them perfect for gifts or personal use. The ordering process is frequently highlighted as easy and efficient, with many appreciating the clear communication and updates provided. Reviewers also commend the fast delivery and the meticulous packaging, which ensures items arrive safely and in perfect condition, even for international orders. However, some customers experienced significant delays in receiving their orders, with some items not arriving at all or taking much longer than the promised timeframe. A few others also felt that the customer service was disappointing when issues arose, and some noted minor imperfections in personalized items or inconsistencies in product finishing.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality, value, and design of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast and quick delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of products,... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency from... See more

Service

Customers consistently report positive experiences with the service, describing it as amazing, prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, exquisite quality items. These crystal ornaments look fantastic on my sideboard. The items were exceedingly well packaged so there would be no chance of damage during delivery. Sharp e... See more

Rated 5 out of 5 stars

Galway crystal has a quality all of its own. Although I do know a lot is now outsourced you can always rely on the crystal being A1 quality and the shopping experience either instore or online to be a... See more

Rated 5 out of 5 stars

love galway crystal! i got the beautiful flutes as a gift at our wedding over 10years ago and at christmas my husband broke one! was so happy to see that they still had the same design and i was able... See more

Rated 5 out of 5 stars

Absolutely superb. Customer service was friendly and quick, product was immaculately engraved and packaged. Could have bounced it from galway and jt would have been safe, such was the care taken in po... See more


Company details

  1. Gift Shop
  2. Handbags Shop

Written by the company

Galway Crystal is of the leading giftware brands in Ireland with a huge range of luxury products at amazing prices. We have gifts for all ocassions from wine and whiskey glasses to Claddagh ring jewellery and our new range of handbags. Decorate your home with our range of throws, vases, bowls, lighting and chandeliers.

Gifts for all occasions

Written by the company

Let us help you find the perfect gift
One of Irelands leading giftware brands with a huge range of luxury gifts for all occasions. Choose from our Wine & Whiskey glasses or Claddagh Ring jewellery or our new range of handbags. Personlise your glasses with a special message.

Contact info

Galway Crystal..Gifts for all occasions

Glassware, homeware, jewellery & handbags. Personalise your gifts.

4.7

Excellent

TrustScore 4.5 out of 5

953 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Purchased 12” Emerald Duiske Vase

Purchased 12” Emerald Duiske Vase . House warming presents I know they will love it 😊. Order processed efficiently & packaging superb. Delivered within time frame . Delighted with all aspects

March 30, 2026
Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order. At first it was sent to the wrong post office in Ireland according to an post. Then I have two internationally shipping dates of March 19 and March 23. It’s been sorting since March 24 and yet I still don’t have my order. I’ve ordered before but I have never had this problem so any help you can provide will help

March 24, 2026
Rated 5 out of 5 stars

My experience was spot on from ordering…

My experience was spot on from ordering to delivery. Excellent service from Galway to kent (the garden of England) we will definitely be ordering more. There was so much packing nothing was getting broken in transit. We've recycled this already.

March 10, 2026
Rated 5 out of 5 stars

Support local, great experience

Great, wide-range selection of products online, and the engraving service added a lovely touch to already incredible products. Speed of online order process, and quality of craftsmanship/engraving service was very impressive!! Staff were all very helpful and friendly, and ensured product integrity before handing over, overall a positive experience!

March 19, 2026
Rated 5 out of 5 stars

Amazing, Helpful, Kind

They were so amazing to deal with, so kind and helpful. I rang to order a bell for my wedding the week of the wedding and there was no issue with getting it engraved and ready for collection in time.

March 4, 2026

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