Gamerium 

I ordered a Nintendo Switch 2 console on the 10th of June. Website stated back ordered and orders placed up till the 16th June would be sent out on the 30th June. I’ve emailed multiple times to get 1 reply to say it’s being prepared and that’s it. It’s now the 22nd of July and I still haven’t received anything, emails go unanswered and the phone has been disconnected. I fear I’ve been scammed.

Scam of a company! Ordered a Nintendo switch, weeks passed no updates and no communication. Opened a refund case with my bank and still awaiting for my refund! This has now been 3 months!! Do not use or trust this company!!!

PS5 Pro Purchase
Ordered 9th Jun. Arrvied 10th July.

Honest review:
Price: 10/10
Delivery: 4/10
Service/support/response: 6/10

Honestly, if you have a deadline, hard date you need this by, just go buy from elsewhere. If it's for a birthday, Xmas or so on, and you need it within 3 months, just pay more, go elsewhere.

But, if you want to potentially save 20% off RRP elsewhere, aren't in a rush and are happy to send a chaser email now and again, KNOWING this is just a guy trying his best - go ahead.

My suggestion, pay via credit card to cover your butt. Worst case, you claim it back, but just be happy to wait 8 weeks from order date.

I emailed a few times, got a update which turned out to be not entirely true, bit annoying but oh well. I had to nudge about 4 times overall and when it arrived, it was nicely boxed, all packaged and working.

I saved £200 for the price of a 5 week lead time and 5 emails.

You decide if that works for you.

DO NOT BUY. ORDERED 29 MAY, NO GOODS RECEIVED. PROMISED REFUND 26 JUNE. 20 JULY STILL NO REFUND MADE. THEY DO NOT REPLY EMAILS.

SCAM COMPANY!!!!!! THEY WONT GIVE YOUR ORDER!!

I ordered a PS5 for £332 it will say they ship on restock date but it’s a scam and a lie they will just push the date forward and never give your item I promise you, also a lot of fake reviews they don’t hold stock of your items scam company I also emailed and they replied saying they will ship but they won’t on the restock date is fake they will lie it’s a scam company too good to be true fake.

DONT USE!!!

Scam company. Do not use.

Ordered a PS5 Pro on 3rd June because I was attracted by the price (should have known better).

Item was never dispatched. I emailed the company numerous times and received some replies, always stating that there had been supply issues and my order would be dispatched in the coming week, or similar. Other emails went unanswered.

I gave up and requested a refund on 17th July. To be fair, they did at least process my refund request promptly, but what a glorious waste of 6 weeks+.

Don't be tempted by cheaper prices. You won't receive what you order.

Definitely a scam, we paid for a ps5 and extra delivery charges to have it dispatched in 1-2 days. Never got a confirmation email, waited about 2 weeks and didn’t hear anything. I’ve had no response to the emails I’ve sent them and we found a phone number which has been disconnected. I also paid by card and for some reason it was then set up on banking app like I’d done a bank transfer which I’ve never had before. The bank are currently looking into this and are telling me it definitely sounds like a scam.

Do not order! Waiting 2 months so far and still nothing!

WARNING… DO NOT be fooled!
I paid for a PS5 Pro, sent an email requesting an update on delivery, I got ignored. So I sent another email advising if no contact I will be requesting a refund and reporting the site… my order was cancelled immediately…. I am yet to receive the money back but as I used my credit card I know I am secured, and guaranteed it at some point!
Please don’t give them your money … it’s a scam!!

Ordered a ps5 for 5% off due in 3 to 5 working days. Over 3 weeks later still no playstation. When I emailed their customer care I got a passive aggressive reply saying 'we have back orders to sort and we will send your ps5 next week, or we can cancel your order'. I had 4 payments to make and 2 I know have been made, the 3rd hasn't as fas as I know been paid yet so now I don't know if they cancelled my order and haven't refunded me or whether they are still planning on sending me my ps5! Absolutely diabolical service and customer care! Will not use them again, surprised they're still in business. Place is a joke. Pay the extra or go to a shop to save getting ripped off, stressed out and messed about.

Ordered playstation 5 pro on 31st of March. Have not seen the console by mid June. I've ordered a game pad separately, so it shouldn't be a problem to send something like that, sill nothing was sent to me for over 2 months. Of course I have used a credit card and was able to get the money back. Appears as a scam.

A scam. Ordered a Nintendo Switch 2 on 18th May for delivery by 29th May. Now on 5th July and no product or refund. Poor communication - irregular responses to emails, and only confirm issue with supplier and ask if you want to cancel. Never any confirmed dates for stock or delivery. DO NOT USE!

So I ordered a PS5 Pro just before the price increase for about £500 which is a huge amount to save. I knew beforehand there would be long wait time due to the back order but did not expect it to take nearly 3 months from ordering. I had to email several times before getting a response about my order, sometimes given false hope of an expected delivery date but in reality being delayed again. I was not too stressed as I bought it on credit card so had the ability to refund within 3 months so not too much risk. If you are fine with the long wait and need to constantly email I would say it's worth the discounted price else buy from somewhere else.

I bought a PS5 Pro against my better judgment after seeing mostly negative reviews online, but I couldn't be happier with the outcome. The price was fantastic at £503, and the console arrived securely packaged and brand new within just 7 days. While I know many others have experienced significant delays and poor communication on Trustpilot, my personal transaction was perfectly smooth. If you are willing to take a gamble to get a great deal, it might pay off, but be aware that delivery times can be highly inconsistent and it's probably best to use a credit card.

I ordered a Switch 2 for my son's birthday and it was confirmed it would ship 2 weeks later. Four weeks later still no dispatch confirmation or response to any of my communications.
My son's birthday passed so I cancelled my order. I got a response in 24 hours confirming my order was cancelled and I would receive a full refund in 5 working days. Well nearly 3 months later I still have no switch or refund and am currently liaising with the credit card company for the return of my money. The customer service of Gamerium is shocking, zero response to emails and not processing a refund they promised. I absolutely would not recommend shopping here, I was sucked in by the good price but I really wish I'd paid more and gone through a reputable company. Gamerium please give me my refund!

WARNING: DO NOT PURCHASE FROM THIS SITE. They have taken my money (£388.98) and not delivered the product. Nintendo Switch 2. I finally got in touch after several emails and they processed a refund. Unfortunately the refund has not shown on my account and I’m now chasing them again with no reply or support.

WARNING...STAY WELL AWAY FROM THIS BUSINESS !!!

I begrudge giving these 1 star.

I ordered a switch 2 for my sons birthday. Sinse placing the order I have had no update on my order and to date, I haven't received my item.

The telephone number has been disconnected and they havent responded to any of the emails I have sent

100% SCAM 🤬🤬🤬

Ordered from here 13th March. Constant back and forth with Gurpaal Deol (customer service) telling me the next restock is coming etc. Nothing ever came. Sent a strongly worded email and put in a dispute with the bank as it was bought on credit card. They refunded before i could continue with dispute.
Checked out their details on company house UK. Doesn't seem legit and looks like a different company. AVOID THIS SITE!

I placed my order for a Switch 2 + Mario Kart World Bundle on the 24/4/2026 which was supposed to start dispatching on the 27/4/2026, due to it being a backorder, with an additional 5-7 working days for dispatch on all orders. With this taken into account my order was not dispatched within the timeframe they provided on their site, they offered me a refund and cancelled my order on the 8/5/2026. I then did not recieve this refund, they said they were going to arrange a bank transfer to give me my refund starting from the 3/6/2026 if my original refund they "started" on the 8/5/2026 hadn't come through which they never responded to or honoured, even when i followed up with an email to them about arranging the bank transfer with my bank details to send the money to included on the 4/6/2026. I issued a chargeback on the 3/6/2026 because i did not believe they were going to honour giving me a bank transfer refund which they didn't and still haven't to this day (23/6/2026). Just earlier today (23/6/2026) Gamerium have tried to dispute my chargeback and failed resulting in my bank still defending me, my chargeback case through my debit card with Halifax is still ongoing and should close in my favour. Response times and the overall amount of responses i got from them in comparison to how many emails i sent was terrible across the entire timeframe that i was contacting them. PLEASE LISTEN TO ME FOR YOUR OWN GOOD DO NOT ORDER FROM THIS SITE THEY WILL DO EVERYTHING IN THEIR POWER TO HOLD ONTO YOUR MONEY AND WILL NOT HONOUR THE DELIVERY TIMEFRAMES OR REFUNDS OR BANK TRANSFERS THEY "PROVIDE" PLEASE STAY AWAY!!!!!!!

I ordered a PS5 disc edition on 6 April. I was enticed by the amazing price (£420) and thought I'd be supporting an independent which appealed to me. I had read already that they were back ordered and people experienced long delays with orders but their website said their next delivery was 7 April so thought it was good timing. After a few weeks I noticed the price went down further and because my order wasn't being processed I asked for a partial refund - they replied really promptly, next day or 2 and refunded without question which was really nice. I then waited till 5 May to email asking for an update on it to which I didn't get a reply. Wrote again on 13 May for an update, which I did get a reply saying it was scheduled to send the following week. I emailed on 23 May asking why it hadn't been sent yet but got no reply. Then received an email asking to review the PS5 around 3 June so emailed again, and again on 9 June. 11 June got an email saying they'd look into it and send ASAP. I got tired of it, anxious it would never come and I could be strung along forever like this so emailed asking for a full refund on 20 June. 2 days later got a reply saying a full refund is being processed and could take 7-10days. So my order has been cancelled but awaiting my money back - hopefully it will actually come. I wouldn't recommend this company personally.
UPDATE: I was advised 7-10 working days for refund to arrive. Today is the 10th working day and this hasn’t happened. I think I’ll be contacting my bank now.