Gamerium 

Waited over a month communication was slow absolutely disgrace asked for a refund still waiting on a response emailed 2 days ago would not order from them again .Will see how long I wait for a refund if I even get one.Phone number has been disconnected worried customer

Ordered Switch2 on the 13th March. Order received and confirmation sent 16th March.
23rd March email sent to chase up order. Got a reply saying due to back log my order will be sent and I’ll receive it next week. 7th April chase email sent and 9th April. No response.
13th April 1030am email sent to cancel order due to not receiving goods in a timely manner.
If you don’t mind waiting over a month or so to receive your order, with poor communication then go ahead. However 💩 company.

Absolute Scam - paid for a PS5 slim disk edition on 28 March being told that re stock was 7 of April. Emailed on 07/04/26 and had reply from Gurpaal Deol confirming my postcode and they were processing stock for delivery. Now 14/04/26 and nothing received & he doesn’t respond to emails. What’s more, on website he is showing the consoles out of stock and on back order. I note no one from the company has commented on any of the poor feedback. Steer clear. I will speak to trading standards.
** Update** Had an email apologising for lack of contact and telling me item was being delivered Saturday 18th or Monday 20th at latest. Nothing has been received. Why lie and send such apologising emails! Steer clear.

I wanted to take a moment to write a balanced review, given how people have really piled in on the other side of things.

I purchased a PlayStation 5 Pro for just over £500 on 21st March. The site clearly indicated the item was awaiting restock, with the restock date stated as 7th April, with a 3-5 working day delivery. I received my item on the 14th April.

I enquired on the 7th April if everything was going to plan, and two days later received a reply stating that delivery would be on the weekend. The delivery only ended up being sent on the weekend and arrived on Tuesday 14th April, but this was within the originally declared leadtime of 7th April + 5 working days.

I didn't get any replies other than to my initial email, and the information was slightly inaccurate. But I got my goods, as stated, within the timeframe indicated when I purchased the goods. All fine. The email was polite.

If you want a mainstream retailer experience, you'll have to pay mainstream retailer prices. If you're OK with waiting, and not getting much in the way of communication, then you can pick up a bargain from these guys. Just don't expect it to be like buying from Amazon or the like. You'll have to wait a while, with little engagement.

Ordered PS5 Pro on 20th February 2026
Absolutely shocking company to deal with, zero customer service, feels like a scam.
The seller has had numerous restock dates since I ordered my unit, and I've read here that some people have ordered PS5 Pro after me, and have received the unit, just because they moaned more than I did. I have sent around 5 "what is going on' emails, then (like many others) received an email saying mine was being despatched immediately and I would get it in 5 days. 3 weeks later and still nothing.
Avoid this "company" like the plague. They clearly only have limited stock and no system in who gets them on time. They should stop taking orders when there is a huge backlog of existing orders. They clearly can't supply the demand.
If they had communicated and given me a genuine idea of when my order would be expected I would be happy to wait. To just leave people in the dark is awful, to find out people who ordered AFTER me, have received their units is DISGUSTING. Avoid these scammers.

I bought a Switch 2 for a gift.
No product sent after back order time frame. A charge back is in place. I was sent a refund screen shot and advised could take 30 days. I have now my refund two moths later after purchase.

So bad. Lied about delivery date. Ignored my emails until I threatened Action Fraud. Then suddenly they were able to send a tracking number and post it the next day. Took a week after dispatch date. So over 2weeks altogether. 50 pounds off isnt worth the struggle to get it. 2weeks would have been fine with me if they were transparent. I understand its a small business but if you communicate all problems, trust is maintained. Will. Never. Order. From. Here. Again. T-T I honestly think the only way I got my package is because I paid through shopify/Affirm because I didnt trust it.

Ordered in early March, delivery was supposed to be just over a week later but still nothing. When you call their customer service number it says it has been disconnected. Had one email back from multiple chasers that said they now had a confirmed delivery date in a few days. Nothing arrived on the date which was a couple of weeks ago now, no reply from them when questioning this. This site is a scam.

IT IS A SCAM!
I thought I would never fall for another scam here in the UK. I know this website looks genuine with all its layout and so-called policy. And we all know how much you want to buy the console, but it will never come!
I ordered a Switch 2 on 6/3, the website said it will be restocked on 20/3, and I still haven’t received it up until today!! That guy stopped replying emails and created fake shipping labels on Royal Mail. I have been very frustrated throughout this period. I have already bought a Pokopia and ready to play my Switch 2. I have reported a dispute through my bank but it could not resolve my disappointment.
I wish no one will ever buy anything from this f**king scam again

Repeated failed promises with at least a week between replies. Then went completely silent when asked for a refund.

PS5 consoles' backorder dates are not correct - maybe you can wait longer for success, but it feels like they are just stalling. Week backorder is now a month. Luckily, claiming money back via Klarna GB504803516 does not match the VAT number of any UK VAT-registered business.

I ordered 15 March, still no console. Yes it says it is back ordered but we are on the third missed dispatch date. They responded to my first query with a lie about when it will be despatched. Didn't respond to my 2nd query, just created a package label. The reviews on the website are clearly fake. Really sad to say, do not order from this person. Shame as I would rather support family businesses and not big corporates but this person gives them a bad name.

Ordered a ps5 pro on 8/3/25.

Did not use 5% code on purchase and after an email request this was applied and credited to my account.

It was on back order expected delivery 5-7 day after 21/3/25. Sent three emails received respectful replies within 24-48 hours to each.

Received 7/4/25, new UK stock.

This was ordered before price increase and honoured afterwards.

Was cheapest online - was a week late but with communication. Demand is high and it is a small business I believe. Was offered a full refund if wanted.

Happy customer, real website and can only speak from personal experience - but would recommend.

***UPDATE - 09/04 - I received the ordered item yesterday, appears to be a genuine console, the game code also worked and everything appears to be working. I had sent another email chasing up the day before, had no response but clearly got dispatched on the same day. My experience would suggest it is not a scam site but likely just someone who (not in a nasty way) is in over their head. The console purchased was significantly lower than was found anywhere else (at the time and for new), this will attract a lot of custom especially in the current gaming climate. A better management of stock (including restock timescales) and improved communication would likely improve their prospects considerably.***

Like many others have pointed out, some concerning behaviours by the seller, of which could be seen as a scam.

I myself placed an order mid March (Nintendo Switch 2) and paid attention to the dispatch day (20/03) as opposed to the standard delivery time. Both have now passed anyway, with no sign of the item.

Limited communication from the seller. More worrying is that the website is now claiming to be dispatching newer orders from today, when they haven't fulfilled the previous lot, I doubt I will be the only one in this situation in relation to this particular item.

Still don't think the site is a scam scam just yet but this seemingly common experience doesn't look good either. The seller likely needs to take it more seriously and understand that if you want a new business to go somewhere then you will likely have to put extra hours in, such as through proactive communications (where there are delays etc) and dispatching items as soon as you have them to dispatch.

I ordered a console that meant to be dispatched on 20/03 with a 48hrs signed shipment. As of today I have not got any information regarding shipment or any details from the seller. I have notified the bank about the issue and waiting the resolution. Yesterday I went to Smyths and collected straight away. I learnt the lesson. I hope you will to whilst reading this review.

Customer service is almost non existent. You will be lucky to get a response from them when something goes wrong

I ordered an item valued £500 6 weeks ago and have still not received it. First delivery never made it to Royal Mail, the tracking showed it never reached it to them. The second attempt they claimed it was delivered yet it was not.. high value items are not left without being signed for by someone and no one was in. They ignored any attempts of contact, and have not issued a refund.

Ordered a PS5 Pro on 21/02/2025. Well........ Got an order confirmation. A week after the dispatch date I contacted gamerium, they said wait 7 days. I waited 7 days. Nothing. Emailed again, they sent an email with a tracking number from Royal Mail but not actually shipped anything to them? I then waited 3 more weeks. Emailed again. Got another bull email about a shipping reference code. I had to make a dispute with Amex. DO NOT BUY FROM THEMMMMMMMM. Just as they say 'ITS TOO GOOD TO BE TRUE'. And it absolutely is, especially with these other reviews. AND IF YOUR STILL NOT CONVINCED BY MY EXPERIENCE. Call there phone number on there website, its not even active, any hour day or time of the week. Stay as far away as the North to the South Pole is. btw this all ended on 30/03/2026. 5 weeks later. Shame I can't rate 0 stars.

Ordered a PS5 from Gamerium on 14th March. Although there was a delay in dispatch (it was sent on 2nd April instead of the originally stated 20th March), I did receive responses from seller after following up.

The item was shipped via Royal Mail Tracked 24 and arrived safely. Packaging was secure and the console is in perfect, brand new condition.

Overall, despite the delay, everything arrived as expected and I’m happy with the purchase. If you don’t mind waiting a bit longer, this is a legitimate seller and you can buy with confidence.

Received my PS5 Pro today well worth the wait. Would definitely use these guys again as they are so much cheaper then everywhere else.
🙂

AVOID LIKE THE PLAGUE

Purchased a Nintendo Switch 2 over 3 weeks ago now. After chasing a week later, I was told this was on backorder and products ordered before 19/03/2026 would be dispatched from 20/03/2026. Multiple email chasers later and no response or any sign of product being shipped. The helpline has also been disconnected, presumably on purpose given the overwhelming number of complaints.

A charge back from my bank has been requested as has a report to the police for fraud now been issued.

Companies House will tell you this is a company run by a single bloke out of his house. Please do not make the same mistake myself and many others have made by using this company.