Gamerium 

Purchased a switch 2 before the backorder date for a birthday. They told me it'd be 5-7 working days to dispatch due to high order numbers. This is fine. However, they have cut their entire phone line and have neglected to respond to all emails. Looking into a refund now and asking them via email, but it's probably gonna have to be a chargeback with my bank. I don't understand. Why advertise a business you can't even run? Would appreciate any transparency about the process, the product, just ANY communication. It seems like this one guy, Gurpaal, is genuinely just running some independent business from the trunk of his car???

Only when I threatened a chargeback today, I got an email that apparently they're having slow stock deliveries and that my order would be dispatched next week. It's at this point I just gave up and asked for them to refund it. Maybe I'd have been okay with this scenario if I didn't have to waterboard this information out of them! They've cancelled the order but no signs of getting the money I've spent on this back in my account. Literally any e-Bay listing is more trustworthy than this. It's bleak.

I ordered ps5 disc edition. Been waiting 2 months, haven’t received it. I asked for a refund, haven’t got it yet.

I ordered a PlayStation 5 as an Eid gift for my son on March 8th. The website said it would be in stock on the 20th. I contacted the seller in advance, explaining that I needed the console by the 19th or 20th. The seller assured me they would "try to ship it on time."

Result:

Deceptive shipping: I only received a Royal Mail tracking number on March 21st, but the parcel never arrived (the status didn't change).

Empty promises: The seller promised delivery on the 28th, but the situation remained the same. The parcel was never handed over to the courier.

Result: 30/03/26 I had to file a refund through my bank. I ended up going to Argos and buying the console there that same day.

My conclusion: Saving £80 wasn't worth the stress and the risk of leaving my child without a gift. If deadlines and honesty are important to you, avoid this seller. I strongly recommend them.

almost 2 weeks later and i still haven't received a delivery update on my order. Company advertises "same day shipping if ordered by 10am" for an additional fee, and then 7 working days later it hasn't been dispatched despite emails saying it would!

Seems like a scam company, AVOID at all costs it isnt worth the hassle.

Scam website, they take you money and create fake labels for delivery. Item will never arrive. They use the excuse of "back order" to try and run out 30 days.

Ordered a Nintendo Switch 2 on 07/03 on back order with a dispatch date of 20/03.

That date was missed. I was then told it would be dispatched on 25/03 — that was also missed.

Since then, no response to emails.
I’ve now had to raise a chargeback via my credit card due to non-delivery.

This feels like they are selling stock they don’t actually have. I would strongly advise avoiding, especially for back order items.

Update 10/04/26: still no delivery. No communication from Gamerium. All in all terrible experience from what is evidently an untrustworthy company. Order at your risk!

Ordered PS5 Pro on the 31st of January and still hasn’t arrived despite being told it’s being dispatched (interestingly there are people on here who ordered later and received there’s earlier so not sure how the prioritisation of orders is actually working).

So here’s my timeline:

Ordered on the 31st January 2026.

Understand there is back order but 20th of Feb date came and went …. Nothing. Emailed on 23rd of Feb and Gurpaal came back (promptly in fairness) stating - delay in receiving stock and my order would be dispatched later that week.

Didn’t happen and could see early March resupply date so waited. Once that had passed with no confirmation I emailed again on the 17th March. 19 March got a reply apologising for the delay and that delivery would be that weekend. Saw a Royal Mail label had been created which restored my faith, however, since that date there has been no update to the tracking with Royal Mail stating label created but no package received.

25th March emailed Gurpaal to check what the situation is and whether their had been some Royal Mail mess up. No response. Looking at other reviews seems label creation but no dispatch is a frequent occurrence.

27th March emailed to say if the order can’t be fulfilled in the next 5 days then to please cancel my order and to issue refund. Will have to wait and see!

Like other reviewers on here, it’s looking like a gamble whether your orders are fulfilled. Yes you can get great savings, but only if you receive your goods.

I think Gamerium mean well but simply can’t get the stock to meet the orders. They maybe great with smaller games supply etc. With consoles however my advice would be to exercise caution until they can effectively start to manage the supply demand side of things and customers quite reasonable expectations!

Will update if anything miraculously happens!

We ordered a Nintendo switch 2 for our son. Very happy and great price. Yes it took longer than expected (2 weeks) but Gurpaal was really helpful and sent it quicker when was explained we needed it for a birthday. As it’s a family business, with shop hours and limited manpower, and not a big company I would just recommend giving them time to send the item out.

Ordered PS5 slim digital edition 9th of Feb, cancelled the order last week as still hadn't arrived (21st March). Multiple changes of date of arrival, constant excuses. Luckily ordered on a credit card so getting back my money but seriously not happy with the customer service. Would never order from here again.

That's ridiculous. I sent an email and ask when I will receive my product. They give me the date and said I will get a confirmed email, after that, I never receive any response. Of course, my product is not arrived.

I bought a PS5 Pro for £503, almost £200 off the RRP. But there was a lot of uncertainty and I honestly do not know how trustworthy this retailer is, given the number of negative reviews.

Below is a timeline of my purchase. You should make your conclusions on whether the uncertainty is worth the discount. Personally, I will not be purchasing from them again, despite the big discount. The 4/5 rating is only because of the price and the console showing up.

- PS5 Pro ordered on 21st February, with disclaimer on the website that there is a back order date of 5th March.
- Waited till 5th March, then the message on the website changed to "Please allow a few days till shipment".
- Emailed on 6th March, received a response saying it will be delivered next week.
- Emailed on 11th March, asking for a update, received a reply on 13th March that delivery will take place on 17th March.
- Chased on 17th, received response on 20th March that delivery will be in the coming days. Given a tracking number (meaning that postage was paid) but the Royal Mail website only showed waiting to receive item (meaning the console was not sent, only the postage was paid).
- Chased on 21, 23 and 24 March. Received a reply that PS5 Pro will be delivered on 27th March and given new tracking number.
- Delivered on 27th March.

Ordered a Switch 2, was advised 3-5 working days delivery - its now been over 2 weeks and no sign of it. Had emails from the company saying it would be delivered yesterday! Buyer beware - they dont even have an active phone number (the number on their website has been disconnected). They appear to have stolen my money.

If there is zero million times Review I would put this in this company. I ordered PS5 on Feb10. Until now it hasn't arrived! I keep on chasing them. They sent me a fake Royal tracking number which is only saying they are preparing item but None received even a couple of weeks now!!!! It so frustrating. Do not ever TRUST THIS COMPANY! It's BS!!!

Just check out the overwhelming 1 star complaints - well, that's happened to me - no response from any email sent and a disconnected phone number as well. Luckily purchased on credit card so going for a refund

Order made on 3 March for my daughter’s birthday and till today (25 March) not received. I requested an update 24 hours ago and till now no one replied! Overall the discount offered is not worth the disappointment 🙂

I ordered a ps5 still waiting on reply to emails sent. the communication isn’t great, not even an automated email to say i should hear back. Cant see any phone number either. Ill be updating this will let you know what happens…ill give it till end of the week.

1st Update: They emailed me back with approximate time of delivery and let me know tracking will be sent once its been shipped in about 4 days or so…will keep you updated.

2nd Update: Was told tracking would be sent 31/03 or 01/04 and i haven’t heard anything, getting a little annoyed now but lets see I’ll give it till 03/04 before escalating things. Phone line is disconnected btw so don’t bother calling.

3rd Update: They emailed back saying stock hadn’t arrived yet and to wait till next week…
I will be escalating things a make it my duty that they are blacklisted by the payment provider they use, if I do not receive what i paid for. I also noticed they increased the price of the console on their site. Very frustrating.

Last update: don't bother ordering from them, waste of time and energy got a refund in the end. They didn’t bother responding to emails anymore.

I ordered a ps5 pro on the 20th Feb. The website made it clear that the console was on back order, and as such it took a month to arrive (a little longer than anticipated) Communication about delivery dates is a little poor (they seem to update via the product description on the website rather than providing email updates) but it was £180 cheaper than elsewhere and arrived in perfect condition.
Obviously better communication would eliminate the worry for buyers, but the site is not a scam and overall I am very happy with the service and product.
I will happily order from them again.

Ordered with 24hr tracking 2 weeks ago and still hasn’t turned up. Could be a scam as I’m still waiting. Turns out it was on ‘back order’ apparently which wasn’t stated when ordering. My son’s birthday is next week so fingers crossed it turns up otherwise raising a dispute. Order with credit card always people! When looking up bussiness address does look dodgy with a semi detached house in London.

Ordered a ps5 on the 28th feb. Said they would be despatched from the 5th March.
Never came, emailed ahain and said we would recieve it by the 18th March
Still not come and its my daughter birthday in 2 days time.
Not entirely sure its going to turn up at this point at any time in the future. Will never use them again
Update. Never received it. Had to wait 45 days to get my refund from the bank as they stopped replying to emails
I dont understand how this company hasn't been closed down yet

Ordered a ps5 waited 4 weeks was told it was on the way 2 times stopped all correspondence when I asked for refund, had to put in for charge back with my bank and now have to wait for my £350 for 12 weeks. Disgusting company do not use pay that little bit extra for peace of mind.