Shipping estimate for delivery was way off, item eventually arrived but no updates were given until the day the item was delivered. Getting an email saying the item has shipped in the same minute as t... See more
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The product I ordered became out of stock and Gamerverse reached out to offer a choice of alternatives at no extra cost. Most companies these days will just cancel on you, so I appreciated the custome... See more
Company replied
I ordered the Powerplay mousepad on October 9th, and didn't hear a peep from them for a while. Contacted support, and whoever was subbing in for the support person needs to get a raise for the help th... See more
Regardless of the time it took me to receive my package due to weather and the busy holiday season. They politely and honestly answered my questions in regards to my order. As I did not know at the ti... See more
Company replied
Company details
Written by the company
eSports online retail website selling in demand products at great discount,currently offering Logitech products only. Free shipping across Canada and USA, no hidden charges!!
Contact info
2271 Harvey Ave, V1Y 6H2, Kelowna, Canada
- info@gamerverse.ca
- gamerverse.ca
Not good on communication
Shipping estimate for delivery was way off, item eventually arrived but no updates were given until the day the item was delivered. Getting an email saying the item has shipped in the same minute as the email saying it's delivered was not good communication
March 23, 2023
No updates on order and randomly cancelled
Made an order for a Logitech G Pro X Superlight, a month later the order was still not processed. Their FAQs say orders are processed 1-2 weeks after the order is placed. I tried contacting Gamerverse multiple times for an update through their email, live support, and Shop.ca chat, I've been met with no responses or updates on my order. My order was then randomly cancelled with no reason why.
March 30, 2023
Unprompted review
Stay away and go to a place that can be trusted
If you’re looking to purchase from this company, I highly suggest you look at other reputable retailers. If you’re a fan of being extremely frustrated and like pain and suffering, then go with this company. Dealing with Gamerverse and Hunter ranks in my top 3 worst customer experiences ever. I had purchased a G923 and shortly after receiving it, I decided that I no longer wish to have the product. Their website states they offer refunds, so I sent an email asking for a refund. One day later, I received a response from Hunter asking for a copy of the label which I had provided the same day. What followed was two weeks of me emailing asking if further instructions were needed but radio silence. Finally, after two weeks an email from LogitechG.ca and lone behold it’s Hunter saying their Gamerverse email server is having “issues”, I thought ok fair enough. (This tells me he’s an employee of Logitech and just resells probably using his employee discount as the package also arrives from Logitech’s warehouse). I provided an alternative contact method (both email and mobile number) and two days later he provided instructions of where to mail and return the item.
This is where I finally thought the saga was over, but I was wrong. I had shipped the package back to the mailing address provided but the delivery company cannot deliver it because the mailing address provided is an apartment complex with multiple units. Once again, I contacted Hunter asking for the unit number, but no response was ever received for over a week.
I am now out of money for shipping the item back for a refund and stuck with an item that I do not want. I am baffled as to how you can run a business and have an address knowing that you need a unit number to receive mail but do not share this information so people can send you the returns. It raises the question of how many others have suffered because of this. Is there an enjoyment factor of having people waste their hard-earned money by shipping items to a destination that won’t go anywhere?
I highly suggest that Gamerverse/Hunter take some business 101 classes or read on the internet how to provide a good customer experience because they do not have it today. Stay away and go to a place that can be trusted.
April 23, 2023
Unprompted review
Articles are at very good price
Articles are at very good price, and the customers service was pretty quick and efficient. Delivery was a little wait for me, but maybe I was impatient at well. (2-3 weeks) Product was well tracked through the "Shop" app and the communication through it as well.
March 23, 2023
Nice price
Nice price. Delivered by FedEx with excellent packaging. It took me a little longer to receive the item. It’s worth it though.
March 5, 2023
Excellent
Excellent, amazing support from the company. They responded quickly to any queries I had and have shown genuine concern for customer satisfaction. Will definitely order from them again! Great experience with them
February 22, 2023
Delivery is long but prices are good…
Delivery is long but prices are good and customer support is quick to respond
February 26, 2023
Happy with the product, took a while to ship
The powerplay was delivered really quickly. However it took a while for it to ship out, It is working perfectly!
March 3, 2023
Reply from Gamerverse
Dear valued customer,
Thank you for sharing your positive experience with Gamerverse! We're thrilled to hear that you found our deal with the product to be great. At Gamerverse, we strive to offer high-quality products at competitive prices, and it's always rewarding to hear that our efforts are appreciated.
Thank you for choosing us for your shopping needs. If you have any further feedback or questions, please don't hesitate to reach out to us. Our team is always here to help!
Best regards,
Gamerverse
Reply from Gamerverse
Dear Woojin,
Thank you for sharing your positive experience with Gamerverse! We're thrilled to hear that you found our prices to be great and that you were satisfied with our customer service. At Gamerverse, we strive to offer high-quality products at competitive prices and provide excellent customer service, and it's always rewarding to hear that our efforts are appreciated.
Thank you for choosing us for your shopping needs. If you have any further feedback or questions, please don't hesitate to reach out to us. Our team is always here to help!
Best regards,
Gamerverse
product came in top condition
product came in top condition, was disappointed for company not getting back to me after an request on an update on delivery. I would order again only o be prepared to wait a little longer. They got fantastic deals.
February 23, 2023
Reply from Gamerverse
Dear Mike,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that your product arrived in top condition, and we apologize for any frustration you may have experienced with our lack of communication regarding your delivery request. We strive to provide the best customer service possible, and it's clear that we fell short in this instance.
We appreciate your understanding that our fantastic deals may come with slightly longer wait times, but please know that we are constantly working to improve our delivery times and communication with our customers. We hope that you'll give us another chance to earn your trust and business in the future.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We value your feedback and hope to have the opportunity to serve you again soon.
Sincerely,
Gamerverse
Pricing is great
Pricing is great, and the shipping time was quick, but the processing time left a bit to be desired. Can't have it all I guess. I'd shop here again.
February 7, 2023
Reply from Gamerverse
Thank you for taking the time to share your feedback with us! We're glad to hear that you found our pricing to be great and that our shipping time was quick. However, we apologize that our processing time did not meet your expectations.
We understand that the processing time is an important part of your overall shopping experience, and we're constantly working to improve our processing times to better serve our customers. We appreciate your understanding that we may not always be perfect, but we're always striving to do better.
We're thrilled to hear that you would shop with us again, and we look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to our customer service team. Thank you again for choosing us for your shopping needs!
Best regards,
Gamerverse
Logitech Powerplay
Ordered 2 items closer to the end of January, the G502 and the Logitech Powerplay. The mouse arrived on time within 2 weeks. Meanwhile the Logitech Powerplay never arrived. Waited almost a month for anything.
After 2 weeks, 4 attempts were made to contact the seller for a updated because the order was never processed. Email, chat and the shop app. There was no response until the 22nd of February and they said they would submit a ticket to the warehouse. Then on the 27th they said they will simply refund me for the Logitech Powerplay. The whole point of getting the G502 was to use it with the Logitech Powerplay.
Save yourself the trouble and get it off Newegg. It'll cost more, but all that trouble isn't worth the discount.
Honestly though at least the mouse came through in a timely manner and so did a refund for the Logitech Powerplay. so 2.5 Stars, if communications were timely and were responded to within 2-3 business days I would have been far happier.
February 26, 2023
Unprompted review
Reply from Gamerverse
Dear customer,
Thank you for taking the time to share your experience with us. We're sorry to hear that your order for the Logitech Powerplay did not meet your expectations, and we apologize for the lack of communication and delay in processing your order.
We understand that the whole point of getting the G502 was to use it with the Logitech Powerplay, and we're sorry that we were unable to fulfill your order in a timely manner.
We're glad to hear that the mouse arrived on time and that we were able to provide you with a refund for the Logitech Powerplay. However, we understand that this does not fully compensate for the frustration and inconvenience caused.
We're committed to improving our communication and processing times, and we appreciate your feedback. We hope that you'll consider giving us another chance to serve you in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you again for your feedback.
Sincerely,
Gamerverse
Placed 3 orders February 5…
Placed 3 orders February 5…. Received 1 order almost 3 weeks later …. The other 2 orders I’m am told Logitech rejects after 3weeks ….but they shipped my g915 ti my rejected address ….what a great first and last experience with this company
After an hour on the phone with Logitech support turns out my address is not flagged …. Looks like you draw your customers on with your low prices …. Make up excuses as to why you can’t deliver
February 27, 2023
Reply from Gamerverse
Dear Mike, your address is labeled as “Fraudulent” because of notoriously high product replacement requests in past because of which restriction is imposed on your address for further orders by Logitech. We are really sorry to inform you that we can not serve you anymore.
Everything was perfect
Everything was perfect. They answered all my many questions in the chat, and all the process went as they told me it would go. The package was in another cardboard box so nobody could see what was in it. I recommend this Gamerverse for sure!
January 25, 2023
Reply from Gamerverse
Dear customer,
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that our team was able to assist you in a friendly and efficient manner, and that you found our process to be straightforward and transparent. We take great pride in providing excellent customer service and it's always rewarding to hear that our efforts are appreciated.
We're glad to hear that your package arrived safely and that our discreet packaging met your expectations. At Gamerverse, we understand how important it is to protect our customers' privacy and we take every precaution to ensure that your purchase arrives securely and discreetly.
Thank you for recommending our store to others! We truly value your support and look forward to serving you in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help!
Best regards,
Gamerverse
Shipping is slow but worth it.
These prices can't be beat and when you can get ahold of their support, they're quite helpful. I do think they need to work on updating the customer more. There were a few times I got nervous of a scam. All in all, if you can be patient, these guys are awesome. I will definitely be ordering again.
February 2, 2023
Reply from Gamerverse
Dear customer,
Thank you for taking the time to share your feedback with us! We're glad to hear that you found our prices to be unbeatable and that our customer support team was able to assist you when you were able to reach them. However, we apologize for any frustration or anxiety caused by the lack of updates throughout the process.
We understand how important it is to keep our customers updated throughout the purchase and delivery process, and we're sorry that we were unable to meet your expectations in this regard. We're constantly working to improve our communication with our customers, and we appreciate your feedback in helping us identify areas for improvement.
We're glad to hear that you will be ordering from us again and we look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to our customer service team. We're always here to help!
Thank you for choosing us for your shopping needs.
Best regards,
Gamerverse
Worth it in the end.
Took a while to ship due to getting flooded by orders (they needed to wait for stock to come in).
When FedEx was holding the packing in limbo, support was able to quickly switch it to a local pickup point and I was able to pick it up the next day.
February 1, 2023
Reply from Gamerverse
Dear Daniel,
Thank you for taking the time to share your experience with us. We're sorry to hear that there was a delay in shipping your order due to high demand and stock availability. We understand how frustrating it can be to wait for an order, and we apologize for any inconvenience this may have caused.
We're glad to hear that our support team was able to assist you quickly and effectively when FedEx was holding the package. We're committed to providing excellent customer service and it's always rewarding to hear that our efforts are appreciated.
We're thrilled to hear that you were able to pick up your package from the local pickup point the next day. We're glad that we were able to find a solution that worked for you and that you were able to receive your order.
Thank you for choosing us for your shopping needs, and we look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to our customer service team.
Best regards,
Gamerverse
fast and reliable
February 5, 2023
Reply from Gamerverse
Dear Carlos,
Thank you for taking the time to share your positive experience with Gamerverse! We're glad to hear that you found our service to be fast and reliable. At Gamerverse, we strive to provide excellent service to our customers and meet their expectations, and we're pleased to hear that we succeeded in doing so.
We appreciate your business and value your feedback. If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is always here to help!
Thank you for choosing Gamerverse for your shopping needs.
Best regards,
Gamerverse
Fantastic team
Fantastic team! Fantastic products and prices! Definitely coming back again!
February 6, 2023
Reply from Gamerverse
Dear Trevor,
Thank you for taking the time to share your positive experience with Gamerverse! We're thrilled to hear that you found our team to be fantastic and that you were satisfied with both our products and prices. At Gamerverse, we strive to offer high-quality products at competitive prices, and it's always rewarding to hear that our efforts are appreciated.
We're excited to hear that you'll be coming back to shop with us again! We value your loyalty and look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to us. Our team is always here to help!
Thank you for choosing Gamerverse for your shopping needs.
Best regards,
Gamerverse
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