Games Workshop Reviews 

ordered nearly £1000 worth of items 21 days later still no items. I have called them 20 times, sent over 30 emails. 1 official complaint and nothing. each time I get your orders being processed. Then it was one item not there, so I asked for refund and send the rest. 3 days later called again your orders on hold as we haven't an item (The one I told them to refund) ??? my god its like pulling your teeth out. Utter joke of a company.

Simple problem no decal sheet included in my purchase, took weeks to get a reply from customer service who told us it's a retailer problem,I suppose a £1 sheet of paper is too much to ask
Update: so after taking an exorbitant amount of time to reply they have basically told me it's not their problem and I should get in touch with the individual retailer hopefully this will yield a decent result

As a resale point we can report that GW is rapidlly losing credibility for us. Margins are already low, and because of some online cowboys we lose even more margin. Supplies come in slow and unreliable.
The only reason to continue is because we don't want dissapoint our many loyal customers.

GW just does not care about its retailers and are very arrogant. This will surely backfire at some point.

As soon as we find a good alternative we're gone.

GW put an incorrect and inflated value of goods on the UPS shipping declaration resulting in me being forced to pay $84.08 import tax just so I can receive my package. I immediately emailed customer service and still no reply, it’s been 2 weeks now. Forced to open a PayPal claim dispute…Will never shop with GW’s website ever again

Did not dispatch order and lied and said it was being dispatched that day when I called. Still 'pending' 15 days after order. No response to emails. Turned off live chat so can't get a human other than by phone and that human said on Tuesday it was being shipped that day. It's Saturday so clearly not true. Missed my son's birthday and they truly could not give a fig about the customer. Am having to claim a refund through PayPal

Preordered a product on 07/08/23. They somehow processed payment and order without a street address. I saw it in the confirmation email, I emailed them Saturday afternoon (CS was closed). Heard from them today, 7/14, they'd reach out to their logistics center to correct. Contacted UPS, because this was a surepost they couldn't help. Called GW, was informed they can't do anything, this won't arrive, so I can cancel the order or place a backorder order. I canceled the order, they couldn't provide any info on this and suggested it be reasonable to expect some type of cancellation confirmation by next Tuesday?
First and only order from this place. Shady, poor communication, conflicting answers. This is why scalpers exist, I'd rather (but won't) pay twice as much for this sold out product on ebay than deal with this.

The most sc*mmy company I have crossed. Have been a loyal customer for nearly 30 years. Spent likely over 10k over that time.

First they cancel our most loved game, with zero warning (only days after releasing new models for an army they then removed from existance) only to now re-release it soon. Money grabbers? Surely not.

Order products and 3 seperate members of staff actively LIE about it being dispatched on a specific date....a week later then told "its on a trolley awaiting collection" and then despite them confirming incorrect information, nothing. No apology, no offer to cover postage/delay.

"Go speak to citizens advice".

Will never buy direct ever again,

I ordered some stuff the 25/06/2023 and now, weeks later, they've updated their tracking to say they haven't even shipped it yet and that it MAY arrive the 19th of July. Not only are their products incredibly overpriced, but their service is just absolutely awful. Avoid buying here, just get a 3D printer and vallejo paints.

Bought Warhammer tv a year subscription in advance and i was logged out. Can’t log back in. Customer service doesn’t respond…that’s that they said they would in 4 days…its been 6…they don’t answer customer service calls. Just leave the hobby they just want money don’t care about the service you paid for…they will leave you hanging…

You'll pay 15-20% more than third party stores, have to deal with generally unresponsive customer service and slower shipping than anything I've ever seen.

Preordered leviathan from them on the 10th expecting to have it around the 24th. They now say they hope to have it shipped by the 30th.

Update July 4th.
GW say the orders shipped.
Courier says it's "manifested" in France to ship to Ireland on the 30th of June but it still hasn't moved.

Update July 7th.
Package is still in France. No response from customer service/support.

Update July 11th.
Order marked as deliverd yesterday but it wasn't. I was here all day as I work from home. GW says it'll take up to 10 working days to have it investigated.

Queued on the website, ordered Leviathan for release on 24th June. It's now 27th June and the order is still in 'Pending' with an estimate of '10 working days' for delivery.

Contacted GW customer support multiple times, they first said it should be delivered on or around release day.

After release I contacted them, they said it should be shipped during the weekend. It's now Tuesday and the order is still Pending and their customer service has stopped responding.

Fan of Warhammer for 20+ years, returning to 40k with the hype around 10th Edition. Left completely disappointed and will be avoiding GW from now on.

(Looking at other reviews & twitter, seems like many others have similar experiences of this and previous releases)

Terrible Customer experience, Pre Order not being dispatched despite actual release last Saturday, furthermore unable to cancel order even though order has been in pending state for the last couple days. Staff very unhelpful through live chat but at least they reply unlike through emails.

Finally, I was looking to cancel as third party companies are offering the product much cheaper and are delivering next day!

Pre-order direct instead of from an independent gaming store. Release day arrives and no product. Their carrier doesn't ship on weekends. Strange customer experience as you would get it cheaper and on release day from independent stores.

I don't understand why this customer services line even exists!!
Totally useless!!!
Can't answer a single question or escalate to someone who can!!

Simple question like will "Ashes of faith" get a 2nd release as a company online is allowing preorders.... Is replied with "don't know"!
And when asked if they can escalate the question to someone who does know I get reply "no"...

I guess I'll pre-order from this random website and run the risk of it being a scam I guess!!

I forgotten why I rang up the other 4-5 times over the years, but everytime I'm left disappointed!

Worst customer service I've ever seen had a miscast part and they did nothing. So after collecting for 20+ years I'm done with GW

GW have fallen from what was a respectable hobby to a company that treat tabletop games like a buisness and not a hobby. They prefer to sell to scalpers and don't care about true gamers. They dodge and refuse to answer question and quirys when you contact them. Their preorder system has now been broken since they started to make scalpers their target audience.
Everything just terrible. People can't buy the product.

GW’s is one of the worst companies to buy from as of late. They have created this FOMO for their kill team box sets. I don’t understand how they do their preorders. The hole point of a preorder is to make sure you make enough for them. I won’t be spending any more of my money on any box sets they come out with from now on. I’ll probably still get the reading material but they have lost a 30+year long customer when it comes to buying models. I have completely gone to the 3D printing side of the gaming world because of your actions GW’s!

Consistently gaslighting customers, hyping up new products and deliberately providing a tiny amount to buy.
Shockingly bad customer service. They treat customers with utter contempt.

The preorder system is broken. There is no chance for people to get a hold of a box they want on release date. At this point the company should really consider if they work for their customers or they are simply feeding scalpers.

Games workshop really need to start putting their customers first instead of profits. For the second time now I’ve been paying for my basket only to be told that my item has been sold out from under me in the short time it takes to pay. Many companies give you time to pay usually 30 minutes which is too much to be fair yet gw can’t even give us a minute or two. Genuinely feels like your stuffs been stolen. But they just don’t care that loyal customers feel shafted by them.