Games Workshop Reviews 

Great products, I'd assume so anyway, can never get ahold of them. Dog s*** supply levels for massively hyped releases.

Absolute rubbish. Preorders are a joke. Items selling out in minutes to scalpers and every week it’s just blatant disappointment. Get your crap together

They tease you with weeks of hype then litteraly stick it to you when you want to pre-order.

Go buy them at 12 times the cost while scalpers earn a fortune on ebay. I had it in my basket within 5 seconds of sale and it didnt hold my preorder even long enough to checkout.

Making people hate you and want to 3D print.

Great quality miniatures for warhammer (of corse it is the official warhammer store)

I want to support this company and their products but all they do for any worthwhile release is produce enough for scalpers to lap up. I just can't justify getting into their games anymore.

Updated as their excuse for poor stock control was that they were prepping to ensure no limits on Leviathan stock. Now, the stores are only being offered 1/3 of their requests showing that Games Workshop really has no interest in making the most of their demand. If I was a shareholder I would be furious.

I am 100% convinced at this time that Games Workshop and scalpers are 1 in the same. I logged on 2 minutes after the 10am release time to order Gallowfall and nothing is in stock.

I am sick of these limited release boxes gone before normal people have a chance to purchase it especially when I then see the same box set up on ebay moments later for £500.

Sort it out GW, either limit the purchases to 1 or 2 of each, make more, or set up a que system.

I dont have any hope of getting a Leviathan box set when its released in June, scalpers rule GW.

I cannot buy anything online, their products are sold out, or are limited edition, you have more chance of winning the lottery than buying a limited edition book or trying to obtain a pre order. Great products, but not enough for everyone.

Once again, another Saturday release day and all the limited releases are sold out straight away, the website crashes and you can't guy anything. But people will be selling 20 plus of them on ebay by this afternoon. Been going on for months now with same thing but GW do nothing to fix it.

This company went above and beyond to help us with an issue. I think their response was incredible. I would easily buy from them again without any hesitation.

Ordering and paying online is really quick and easy. Quick email confirmation stating 5 days delivery. That's where the positive experience ended. 16 days later, several emails and phone calls and I still have nothing to show for my order.

Customer service folks are very friendly but sadly, very ineffective at helping resolve what was an issue at their end ( not mine ).

First time shopping with this lot and it will be my last.

I was hoping for a 1 week delivery so I could work hard all week make time pass faster and then paint some models on the weekend. 1 out of stock item 3 days after ordering has for some reason stopped them from sending the rest of my items. Why not just send the others and ask what to do with the out of stock item. And then further delay because I ordered glue. It’s going to be mid next week now at the least. Definitely going to use Amazon or something next time.

Order was guaranteed for delivery in 8 days of placing it, it's still not even picked yet and its only one item. If you need stuff, buy it in a store, not online.

Sorry guys i love the hobby, but between awful postage issues..pre orderes Dont go out and no statments or contact to tell people why..., a trend in models getting pricyer n pricyer per box whilst each box contains less.... And rules balancing to manipulate people into buying stuff they wana clear out stock of.... i cant recomend them as a company... Great lore, great sculpts... Awful franchise to be a fan of

Seen a lot of delays being reported and assumed I'd be waiting, but the box arrived within 72 hrs with no issues.

Hopefully the delay issue has now been rectified and things can get back to normal.

First of all, they said it will arrive in 11 days, I have waited for around 50 days. That was because one paint was slowing down the entire package. But they didn't even said that, after 20 days. We called, They said "oops, It seemed that you are waiting because of ONE PAINT. They couldn't even write to us, explaining the cause, no. We needed to call. Second, then they write: "because you are in a foreign land, you should wait 20more days. What is it 11 or more?! Then finally, we couldn't even track, it was because some sort of 'hack'. They are a well known company, and they can't even live up to their expectation. My package didn't come, I want my money back. Apparently they need 10 days, guess what? I wait more then 10 days!
We are very disappointed. I wish I could have placed zero stars.

“Sorry but you lost the pre order lottery”

After multiple attempts to get to the bottom of why my order wasn’t dispatched( along with a lot of other orders) I was essentially gas lit and told their TCs were clear and I should be fine with a pre order arriving a week after the launch date.

After waiting a week for my order they've now decided they don't have the item in stock so they canceled, now I have to wait another several days for my money back!

I have now been waiting 2 weeks for an extremely simple, online order to arrive. In stock items that for some bizarre reason they just refuse to send and my order remains on ‘pending’ in my order history list.

I have been given the run around, been given the same excuses time and time again with no one having any clue why my items haven’t been sent.

‘It’s being packaged as we speak and will be with you within the next few days.’

‘It should be sent out ether today or tomorrow’

‘Thank you for you patience, it should be sent out very soon’

Over multiple conversations over the course of 2 weeks.

Etc etc etc. All of these excuses have turned out to never have happened and they never give me a reason or any justification as to why my order isn’t being sent out.

Their service is horrific and I highly advice ordering from a 3rd party outlet and not from their online store.

Just more of the same, online store not shipping out items for almost a month, even though items are in stock. No communication whatsoever. I’ve had to call three times and no one is willing to help. I can’t even finish my models, and I’m starting to think I got into the wrong hobby. Profit at all costs is a great way to run some companies, but when it comes to hobby companies, it will destroy it.

I wish I checked the reviews before ordering.

I thought I'd order direct from GW, huge mistake. Unless you enjoy paying 10-30% more and having no customer service. GW don't seem to care about consumers only shareholders. Order from the number of better value and better customer serviced online retailers.