Games Republic Reviews 173

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

5 days after buying a key from the website. No signs of life. Emailed support but nothing back. They "aim" to get back to you within 24 hours. Opened a dispute in PayPal. Nothing back. Claims instant... See more

Rated 1 out of 5 stars

I can't even make an account to purchase stuff, since like 3 days, contacted support, they told me to wait...you do realize you are losing customers, especially around Black Friday? Edit: After 5 day... See more

Company replied

Rated 1 out of 5 stars

Shady website revokes keys. Even if it was a "price mistake" it went on for half a day. I've purchased deals that have turned out to be errors before, which are usually caught within the hour of... See more

Company replied

Rated 5 out of 5 stars

From time to time, I'm expanding my collection of games and there is Games Republic, a marketplace I've looked up on ISAD (gamers will know). Thanks to you guys, I've managed to get some really nice g... See more

Company details

  1. Video Game Store

Information provided by various external sources

Games Republic is a place where gamers rule. A place where you decide how much you’ll pay for every game, be it a bestselling hit, indie diamond or evergreen title. Here, you will find games at terrific prices delivered instantly to your inbox, 24/7. Games Republic, a perfect choice for a true fan of digital entertainment, is made and run by gamers. We work closely with the biggest game developers and publishers, so you can be sure that every single product you buy is 100 % original. Check out our website and join the Republic of Gamers!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

173 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Chimera Squad Key issue. Edit: solved

Like some other ppl here i picked up a Xcom Chimera Squad preored key from this site, but as today (26 april) still no key for me. Just sad.
Edit: mailed again the support, they told me having some issue, and ask if i want a refund or the key. I choose the key and they mailed me the code after few minutes. Happens.

April 26, 2020
Unprompted review
Rated 1 out of 5 stars

Pre-order of XCOM

Ordered pre-order key of X-com Chimera Squad game. The confirmation email that was supposed to come with the key inside came broken, that you cannot even click on anything in the email itself. From what I've read it's not a one-time thing that this is happening. Customer support doesn't even bother replying and they call themselves "official distributors". One big joke this site, not official distributors. They cannot even send the proper confirmation email.

Edit. they refunded me the purchase, even though I wanted another key. Of course, the excuse was, that I was replying 1 day later and they made the refund without my approval. After that, the game went up in price.

April 24, 2020
Unprompted review
Rated 1 out of 5 stars

Broken Links

Broken Links, no reply from them and the are registered as an official provider, I will never buy from them. The order confirmation message is perfect, the key delivery mail is broken, like their own logo is not showing, I do not know who had a good experience with them, but to me they look like scammers !!! Stay away.

April 22, 2020
Unprompted review
Rated 1 out of 5 stars

realy BAD Company

I bought a steam key but i didn't receive it. After waiting an hour i contacted the support but it didn't reply to my email .(after that day) I send another email and now i'm still waiting for their answear and the steam key.

I don't recommend buying from here unless you are really patient

April 22, 2020
Unprompted review
Rated 3 out of 5 stars

I decided to purshase Red redemption 2…

I decided to purshase Red redemption 2 (wish i didnt).
Story goes along:
So i visit the website and sees a fair deal i wish to pickup so i click the paypal button to purshase and the purshase was done the money was out of my account. after 1 hour i see no email regarding code so i enter the website and after many many hours of trying to login i find my order on "wait" proof: imgur.com/ a/uBkP12b
it's been 12 hours after sending support ticket and yet no answer.
i will update as it goes on.

Update: Seems like they do not respond and i just wasted 50$ stay away from thisS** place..

Changed from 1 to 3/5 beacuse they gave me the game after 24 hours.

March 26, 2020
Unprompted review
Rated 2 out of 5 stars

NO KEY

Same problem. I bought the key for the game and key never arrived. When I contacted support they said they will contact IT support(they answer this to everyone). I have waited all day and they still didnt answer me. I asked them for refund and now waiting for their answer.

Update:They said they will issue refund

November 5, 2019
Unprompted review
Rated 1 out of 5 stars

NO MONEY OR KEY - NO THANKS

Takes effing forever to get the key, ABSOULETLY no mail that I even made a purchase. No response from support (email or facebook fanpage).
No money or key. Not recommended.

EDIT: They told me I would get my money back because their system didint process my order correctly. 7 Days later and I still didin't get my money back.
EDIT 2: after mailing them I finally got my money back. But still, i Wouldnt bother with them.

June 19, 2019
Unprompted review
Rated 1 out of 5 stars

Beyond ridiculous customer service, stay away

So basically what happened is, i accidentally bought GTA 5 online+shark card, mistakenly thinking it was a steam key but turned out to be rockstar social. Fair enough, we all make mistakes, so I immediately contacted Gamesrepublic support to ask for a refund (I havent used the key obviously since i have no practical use for a RS copy).

Support got back to me quick and told me I had 14 days to ask for a refund, being a EU citizen, so i said great, lets do it then.

I waited 2-3 weeks and no answer, opened a Paypal dispute. Suddenly after a few days they told me that apparently my money should be on its way to my paypal account soo, so I canceled my dispute, hoping that this whole nonsense will finally end on a good note.

Well, sadly thats not what happened. Another week has almost passed and there was no money that arrived anywhere, meaning or else something glitched on their end or the support guy was essentially outright lying to me. After many emails, including me threatening them to take it up with my bank if they arent willing to help me, I essentially had to get them involved to claim back the funds that Gamesrepublic "amazing support" couldnt help me with after almost a month and a half of radio silence and back-and-forth nonsensical email exchanges.

This was my first and last time I ever used this site as frankly there are way better digital stores for me to take my business at and with somewhat more competent staff.

i strongly recommend against using this site unless you enjoy getting pounding headaches trying to solve barebones problems with CS.

June 12, 2019
Unprompted review
Rated 2 out of 5 stars

Email with key never arrived.

I bought a key on this site with paypal and the key never arrived. Contacting the support they told me that for some reason my order has activated their anti-fraud systems. I sent other emails and they replied that they now have some technical problems in sending the codes automatically. In the end I got tired and asked for the refund they approved. I've been waiting a week and they've just been wasting my time. I will never buy on this site again. It is the first and last time.

May 14, 2019
Unprompted review
Rated 4 out of 5 stars

Midnight Club II

i'm waitting for my key i bought it Saturday
i only got order has been completed but no key!
but thats seems fine system can't work on Saturday!?? Or what
i can wait. i ? now in working days i should get my game key) ?? Hello or just got scammed in our shop?? If I'm not gonna get my key when I payed my money I will.. rate this crap very low rewiew I'm not even joking.?? Where is My key then?? Did the scammed my seems I bought one game called mc 2 a old game where is I I want know!! Hopefully the will respond... well i got refund the say my order was bugged i dont even know way :O

March 16, 2019
Unprompted review
Rated 1 out of 5 stars

I can't even make an account to…

I can't even make an account to purchase stuff, since like 3 days, contacted support, they told me to wait...you do realize you are losing customers, especially around Black Friday?
Edit: After 5 days I could finally register, but still couldn't purchase..it won't direct me to paypal or any paying method,its in my order history, but no paying option..seriously, this is just a sad joke.

November 23, 2018
Unprompted review
Games Republic logo

Reply from Games Republic

Hello,
Thank you for your feedback. We’re sorry that you had problems with registration on Games Republic. We’re currently working on resolving this issue. Keep in mind that you can always make a purchase without creating an account - just add products to your cart and checkout as a guest.

Best,
Games Republic Team

Rated 1 out of 5 stars

I bought a game on 28/10/18 from their…

I bought a game on 28/10/18 from their web page, and I steel have not receive yet my product or money back.

October 31, 2018
Unprompted review
Games Republic logo

Reply from Games Republic

Hello Cornel,

We are sorry to hear that you've experienced issues with product delivery. In our record, your order for PUBG from 28.10.2018 is marked as fulfilled, which means that your key was sent to the email address you provided at checkout. If it's not in your mailbox or SPAM folder, then please contact us on support@gamesrepublic.com. We'd love to help!

Best,
Games Republic Team

Rated 5 out of 5 stars

Code Delivery

Got the code within 5 minutes and worked like a charm

October 21, 2018
Unprompted review
Games Republic logo

Reply from Games Republic

Hello Andrew,

Thank you for sharing your good experience with Games Republic :) We appreciate you taking the time to let others know about it.


Game on!
Games Republic Team

Rated 3 out of 5 stars

I bought dragon ball xenoverse 2 deluxe…

I bought dragon ball xenoverse 2 deluxe and got an email saying order number. Now, I put that in and that didn't work so I guessed there was supposed to be another email. I have waited over 10hours for that email. So either I have been given a false code or their 'instant delivery' is a load of crap.

Got it after 1 whole day of waiting. Honestly you shouldn't put instant delivery if you can't guarantee it.

October 5, 2018
Unprompted review
Games Republic logo

Reply from Games Republic

Hello L0rdK3k,

Thank you for your feedback! We're sorry you had to wait for the delivery of your key. There must have been a technical issue in our system. Please accept our sincere apologies for the inconvenience caused.

Best,
Games Republic Team

Rated 3 out of 5 stars

I received wrong code

I received wrong code. I bought ESO Summerset Upgrade Steam key, as it turned out it wasn't Steam key. The one I received I should activate on Bethesda's site, but I couldn't because I have base game activated on Steam. After contacting with their support on Facebook, they told me that I should get my money back in one day, to 18.09.2018. We have 20.09.2018, I still don't have my money back, and their support is READING my messages on Facebook, but they are not responding. That's just plain f*cked up customer service... gg 0/10 would not recommend
------EDITED 24.09------
Okay, so their customer service employee contacted me next day after posting this review (coincidence?), he told me that I should receive my money soon. Finally on Friday (21.09) afternoon the funds were on my bank account. I'm changing the rating to 3/5 from 1/5. It wasn't smooth, but I finally got my money back.

September 20, 2018
Unprompted review
Games Republic logo

Reply from Games Republic

Hello Jakub,

We understand that the situation might be frustrating, but the delay was due to the processing time, which fully depends on the payment provider. Usually, it will take up to 5 working days for the amount to reach your account. Kindly ask you for patience, and please recheck your account for the payment.
We also hope that you will visit our site soon - we would be happy to better your experience.

All the best,

Games Republic Team

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