Exceptional retail experience My son and husband were helped by Tristran in Henry street with a trade in. To say he gave exceptional attention and friendly warm practical help would be really to... See more
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See what reviewers are saying
Went to the Waterford Gabe stop to purchase some Pokemon cards for my child, lady behind the desk saw me come in she said hi and then disappear in the back room, after waiting around 10 minutes for he... See more
Company replied
Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still worki... See more
Company replied
I can't thank Wayne and the blanchsrdsrown shop Manager enough.i ordered an xbox which was second hand 3 days before Christmas and Wayne called on Christmas Eve to say it hadn't shipped but his blanc... See more
Company replied
Company details
Written by the company
GameStop Ireland has a huge selection of new and used games at fantastic prices. Save by trading your old video games at our store locations nationwide. Shop in store or online at GameStop.ie for PS5, XBOX & Nintendo Switch Games, Consoles, accessories, Pop Culture loot and much, much more!
Contact info
Gamestop Ireland, Estuary House, Swords Business Park, K67 X4A3, Swords, Ireland
- hello@gamestop.ie
- gamestop.ie
4.5
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Membership issues
Had an issue with the membership levels and was worried I had done something wrong.
Reached out to customer support and Wayne was more than helpful and very quick to respond. Couldn't have asked for any better help
December 15, 2022
Unprompted review
Reply from GameStop Ireland
Hi Ryan,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Very helpful and understanding
Very helpful and understanding. Sorted out my problem quickly.
December 7, 2022
Unprompted review
Reply from GameStop Ireland
Hi Aaron,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
I had problem with changing my email
I had problem with changing my mail and I messaged them. It took them over 2 DAYS to respond later they ask me for my information like loyalty card and phone number to change my email. I waited over 1 week to get respond but it was worth it because I changed my mail
December 5, 2022
Unprompted review
Reply from GameStop Ireland
Hi Tomek,
Thank you for taking the time to leave us a review and for your valuable feedback.
I can see from our records that you raised a ticket with us at 16:08 on the 05/12/22. Our agent responded to you within 2 minutes at 16:10. They continued a conversation with you regarding your request over a further 5 messages within the hour, identifying your issue and raising it with our internal IT team. Once a resolution was found, we responded immediately with an update for you as requested.
You can reach out to us anytime by sending an email to hello@gamestop.ie or a DM on Facebook if you wish to discuss this matter further.
Best wishes,
GameStop Customer Support
Amazing Staff in more than 1 store
I've left a review before about gamestop but I just wanted to leave another because of how helpful they are. I ordered an Xbox one s online and when it was delivered there was an issue with it. I contacted the Newbridge store to ask for a phone number for general customer service enquiries bit there wasn't an exact number only an email. I told The guy in the Newbridge store what happened and he rang the customer service guys himself to fast track my email I had sent to try resolve my issue. Within minutes I had a response and the guy in the Newbridge store had rang me back to let me know (I apologies I don't know his name). Then I was talking to Tony through emails and he got in contact with the Kilkenny store about me returning the console through them and I get a replacement there and I won't have to pay for any returns. I went down to the Kilkenny store with the Xbox and they were also nothing but helpful, I got my replacement Xbox and they were just as frustrated as I was with how it looked. Even though I had an issue with the console, everyone I dealt with today was extremely helpful and kind and are a credit to your company. I apologize for not knowing names but I just wanted everyone to know you are really looked after when dealing with GameStop.
December 8, 2022
Unprompted review
Reply from GameStop Ireland
Hi Ciara,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to Tony and the teams at the Newbridge and Kilkenny stores - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
The response time was 12 minutes!
The response time was 12 minutes!! That in itself was fantastic, but the customer service person who responded, Wayne, was very helpful and efficient. They apologised for the inconvenience politely and arranged to send out a replacement item. GameStop offers fantastic customer service.
December 2, 2022
Unprompted review
Reply from GameStop Ireland
Hi Jessie,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Amazing advice & customer service by…
Amazing advice & customer service by Aoife in GameStop Blackpool shopping center Cork today at 11.30. Mark was also very friendly, it makes all the difference & they can depend on my future business.
December 1, 2022
Unprompted review
Reply from GameStop Ireland
Hi Sheelagh,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to the team at the Blackpool store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
People need more patience when dealing with front line staff !!
The young woman who was serving was very informed about the subject matter very polite and spent Time explaining everything that I needed to know to make an informed choice unfortunately there was another customer in the shop who had become slightly irritated because of the time the woman was taking I suppose those sort are everywhere but I say thank you young woman you made my visit very enjoyable and I shall be calling again !!
November 18, 2022
Unprompted review
Reply from GameStop Ireland
Hi Elizabeth,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience at your local store. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Amazing help from Tony in customer…
Amazing help from Tony in customer service.
November 24, 2022
Unprompted review
Reply from GameStop Ireland
Hi Conor,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Delivery query
I was uneasy as to when my Ps5 would arrive so I emailed and got an immediate response from Wayne reassuring me and giving me the info I needed! Great customer service 👏
November 23, 2022
Unprompted review
Reply from GameStop Ireland
Hi Lisa,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us. Our customer service team will be thrilled to hear their hard work has paid off!
Thanks again for your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Absolutely amazing customer service
Absolutely amazing customer service! They do everything to help you in everyway possible their delivery is so quick and so easy to deal with. Any problems were also solved very quickly and very professionally.
November 21, 2022
Unprompted review
Reply from GameStop Ireland
Hi Stephanie,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Needed to cancel an order
I ordered the digital ps5 instead of the disc one
So had to cancel the order and re order the disc version
Contacted customer service straight away and got an answer from Wayne within the hour with my order cancelled, absolutely no trouble at all, very very happy with customer service and handled very well and efficiently by Wayne
November 22, 2022
Unprompted review
Reply from GameStop Ireland
Hi Olivia,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us. Our customer service team will be thrilled to hear their hard work has paid off!
Thanks again for your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Prompt and very, very helpful
Very quick responses, I needed a receipt for an item I bought just over a year ago to make a warranty claim, got exactly what I needed from the guys, very much appreciated 👍
November 14, 2022
Unprompted review
Reply from GameStop Ireland
Hi Richard,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Had a guy Tony help me
Had a guy Tony help me. Could not have done more. On a mistake I made on delivery address. Fast reply and a solution
November 9, 2022
Unprompted review
Reply from GameStop Ireland
Hi Anthony,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us. Our customer service team will be thrilled to hear their hard work has paid off!
Thanks again for your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Customer service is always so helpful
Customer service is always so helpful, thanks so much, really appreciate it
November 7, 2022
Unprompted review
Reply from GameStop Ireland
Hi Monica,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
I had placed order and need to confirm…
I had placed order and need to confirm one part of order and about delivery, response time was excellent and my questions answered
November 4, 2022
Unprompted review
Reply from GameStop Ireland
Hi Emma,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Great experience. No fuss or hassle
Great experience.
Very helpful customer service agent.
Prompt response to queries.
I was suprised with the instant response from the agent. Clear and detailed answers to enquiries....
PlayStation 5 delivered on time.
Highly recommend mail order service. Saved the hassle of going to the shop
November 4, 2022
Unprompted review
Reply from GameStop Ireland
Hi Paul,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us. Our customer service team will be thrilled to hear their hard work has paid off!
Thanks again for your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Brilliant customer service
Brilliant customer service, sorted my issue out within half an hour
November 4, 2022
Unprompted review
Reply from GameStop Ireland
Hi,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Pre ordered God of War Ragnarok…
Pre ordered God of War Ragnarok controller - lost my card i pre-ordered it with. Opened a ticket Tony had my issue rectified within 2 emails.
Unreal customer service.
GG. Tony, GG.
November 3, 2022
Unprompted review
Reply from GameStop Ireland
Hi Paul,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Great company for kids and adults!
Great company for kids and adults!! Great customer service with fast response well done guys!
October 31, 2022
Unprompted review
Reply from GameStop Ireland
Hi Adam,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us. Our customer service team will be thrilled to hear their hard work has paid off!
Thanks again for your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
5 star customer service…
The most helpful customer service team I've ever encountered
October 26, 2022
Unprompted review
Reply from GameStop Ireland
Hi Claire,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
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