Game Swap Shop UK Reviews 171

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I seem to have been conned. I bought a controller and it says its been delivered. It is however nowhere to be seen and the proof of delivery image is conveniently not available in will be speaking wit... See more

Rated 5 out of 5 stars

Have only completed one swap so far but went very smoothly. They have very good controls to prevent scams. You must be a trusted member which is based on previous trades to be able to swap freely; w... See more

Rated 5 out of 5 stars

Always a great experience with the group, daryl is passionate about gaming and helping people get more game time at a lower expense. In a way its old school blockbusters but online. It's rare anyone t... See more

Company replied

Rated 5 out of 5 stars

Been a member for 3+ years. I've traded and sold games. Reasons to trust/use the GSSUK group -unique trusted trader system in place to keep scammers out -dedicated owner/creator Daryl -Daryl c... See more

Company details

  1. Gaming service Provider

Written by the company

Swap your games with thousands of Trusted Gamers accross the UK, saving you hundreds if not thousands of pounds.


Contact info

3.1

Average

TrustScore 3 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not enough checks in place for new members joining.

As much as the group and app has a very successful trading rate. I still think with the app it’s too easy to just make a fake email and add a fake picture and arrange a swap to an address that’s not theirs. When I joined not long ago all I did was enter my email and that was it. There doesn’t seem to be any sort of checks or security in place to protect people from being robbed, and the bigger it gets the easier it is for people to catch wind of this. Sadly. I guess that’s the risk of running a group purely on trust which is great when it’s small but when it has say 5000 members then it potentially becomes an issue.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Really good community.

Really good community.

I love this community. A trustworthy asset to use to swap games. I would 100% recommend. Thank you!

November 8, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

Thank you so much 💜

Rated 5 out of 5 stars

Honestly one of the best

Honestly one of the best groups and apps I've ever been on! Personally due to having very minimal money as I'm a student and my partner is disabled I cannot afford to buy switch games I've been so tempted to try but thanks to this group I've been able to swap many games I've finished a few times over for games I've always wanted to try! Thank you so much for making this app and group and for all the hard work you've put into it 😊❤

November 8, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

💜💜💜💜💜 you are very welcome and thank you so much for an absolutely lovely review hope you keep on swapping till Your hearts content and saving lots of money and playing lots of games, truly from the bottom of my heart thank you so much for reviewing inviting sharing and spreading the word all these things really help as just like you, I too don't have a very much money at all and can't afford to advertise the platform 💜

Rated 5 out of 5 stars

Great idea and group

Great idea and group. have done multiple successful trades and likely to do more in future

November 8, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

Thanks so much 💜💜💜💜

Rated 1 out of 5 stars

Not the biggest selection of games

Although the whole trading ethos is a good idea. I didn’t really find many people swapping a big variety of games. Everyone seemed to be after the same small handful of stuff like animal crossing. If you went Mario games I guess it’s well aimed at that but if you’re into obscure RPGs or limited run games you may struggle to find swaps regularly.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing idea and fantastic website and…

Amazing idea and fantastic website and Facebook group. Has really gathered a fantastic community of people swapping games. It's so easy to do and has saved us a fortune. There's something on there for everyone. Highly recommend 😀

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Genius idea!

Genius idea! If you’re looking to save a good bit of cash definitely go with this group/website! Never done anything like this before so I was weary. I agreed a swap with a trusted trader and sent my game over. When the trader has received my game he sent over his game and I received it the following day☺️ I had one teeny tiny issue which Daryl (Admin) sorted out with in an hour or two! Will definitely use again!

November 3, 2021
Unprompted review
Rated 1 out of 5 stars

The app is buggy as hell and The guy in charge is a scammer

The app is buggy as hell. Person I swapped with could not verify they received their game for me to do a second swap because it wouldn’t work for them and I couldn’t upload many messages to them when arranging them swap due to the bugs on the app.
Also these new competitions are a scam. 50p a ticket and 200 tickets for a £40 game. Thats a 1 in 200 chance to win. That’s also £100 in total from ticket sales. 10% is for charity which is fair enough but that’s still only £10 and £3 roughly is postage so where does the other £40 odd go??? Not to charity like it should be. Clearly lining their pockets again like they were when they used to do the competitions and stole everyone’s money then too!!! Made up some excuse about PayPal and took all the winnings from that as well. Would stay well clear. Guys a scammer and no I’m not an ex member who tried to scam anyone. I’m still a current member who has done successful swaps before the app went live, if you don’t know what I’m talking about them feel free to check your Facebook page reviews there’s plenty of people on their that mention how you scammed them and kept their money from your last competitions.

That’s wierd that you say you refunded everyone because everyone else says differently.

“paid £6 for a "raffle ticket" which then they said got cancelled due to Facebook closing the page down, so where did everyone's £6 go? apparently they had paypal charges and their account closed due to it, so I phoned PayPal myself and questioned whether this is something they do and I was told no, they've never done anything like that before and they would have no reason to do that due to the fact that everything was paid via friends and family. so where is mine and everyone else's £6?? are you that desperate for money that you have to steal....?”

Just one of many reviews from people who took part in your last raffles.

Here’s another.

“Man I had like 30 quid on the oculus raffle and when I questioned he say fab shut the page and PayPal shut his account within an hour of each other and PayPal won’t refund the money. He said he is on universal credit so can’t pay people out and then said as compensation we would get free lifetime membership of the new app but now saying everyone gets it who is a member now“

Very weird how you’re claiming you refunded people then Isn’t it?? So I guess you’re a liar and a scammer too??? 😉

Then there’s the person who never got their game from a swap because it was sent to your house by mistake and you lost it in your bedroom and gave them a shoddy excuse about needing to clean your room weeks and weeks later. Probably because you still live with your mummy. Lol

Don’t worry it’s there for everyone to see. The fact you have got so defensive and shown aggression towards me in your replies just shows what kind of person and scammer you really are.

You don’t pay tax and commission from raffles bud. Not unless you’re trying to pocket some of the money from the tickets. Which is clearly what you did with the PayPal raffles before they caught wind and shut your account down for breaking their terms and conditions of no raffles. Which is probably why you’re now using an actual raffle company which are taking a huge cut of the profits for a £40 game.

It’s pretty obvious you are taking money of people to fund your lifestyle. That’s why you used crowdfunding to improve your app? Oh yer how did that work out for you? Probably sat at home on universal credit??? Sad little man.

You also mention the reviews being from people with low IQ? Here’s another review.

“Kicked for questioning why I was on trusted traders list without actually successfully trading...
The group is a way to get people to participate in the raffles which earns profit.”

I’m sorry who has the low IQ? 😂.

Let’s not forget to mention how you had to replace your whole admin team from the original people who you got onboard when you created the group because they made their own swapping group and you banned them all out of jealousy or competition. Yes this happened. I know them all. Yes they all speak the truth & you banned them all. So who’s the jealous one?? All you do is ban people who don’t share your views, goals or opinions! Well ones you catch anyway 😉

As for not knowing how businesses work. I have my own business pal. It paid for my first house. I’m now saving for my second. Unlike you I have thousands of 5 star reviews not 600. So jokes on you. I also know wether you have 600 or 60,000 it only takes a couple of bad reviews and things to happen to jeopardise people’s opinions and trust in a company or business model. So you keep running your mouth off about your good reviews. It’s quite obvious you have plenty of people that feel otherwise. You just banned them so they can’t have their say. Well I’m still a member so guess you missed a trick or 2 with your app didn’t you?

Good luck trying to find out who I am tho.

October 30, 2021
Unprompted review
Rated 5 out of 5 stars

Swap shop is amazing

Swap shop is amazing!
I've traded nearly 20 games through game swap shop and have had nothing but a breeze of an experience.
Paying postage to get a game you want while sending someone a game they want has saved me so much money.
Thanks to Darryl for putting this altogether, can't give you enough respect for all you've done for the gaming community.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant support from the owner

Brilliant support from the owner, I had a small issue with the Web app not displaying my messages to other users and after receiving several promt replies to my emails the issue was able to be fixed the same day.

September 17, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

Ah mate, no worries at all glad I could help and all is okay, any member with an issue becomes my top priority to get sorted as soon as I can humanly do it haha. Thanks for the lovely review 💜💜💜💜💜

Rated 5 out of 5 stars

Awesome idea and execution

Awesome idea and execution! With switch games holding their price and scalpers like CEX hammering people on trade ins Game Swap Shop has filled a gap that gamers really needed. Easy to list, browse and trade games, safe and secure as backed by a FB group so generally you already know the person you are trading with. I can’t even think how much money this little app has saved me over the time I’ve used it. Highly recommended service

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service created from a super…

Excellent Service created from a super idea.
Has saved me a fortune. Allows me to trade on games I've completed or have tried but not for me. Great community and lovely people from the admin team to the traders. Top service.. Here is to many more successful trades.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Stumbled across this his group whilst…

Stumbled across this his group whilst it was young. When I finished my switch games it was simple enough to trade with another member for a game you want - all for the price of postage.

Great group, Friendly members and lots of people to swap with.

Thanks to Daryl for creating a fab process which perfectly fits a gap in the market.

Awesome stuff!!

September 16, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

Thanks mate 💜💜💜💜💜

Rated 5 out of 5 stars

Money saver

I have been using Game Swap Shop since it was justa Facebook page. I have saved a decent amount of money and traded with many like minded people. Everyone has been so kind and trusting. If you haven't joined, what are you you waiting for.

September 14, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

💜💜💜💜💜💜💜💜💜 thanks mate

Rated 5 out of 5 stars

The way forward for gamers

I have been using this service for a while now and have never had any problems! I have been able to play games that I wouldn’t usually be able to afford, this service makes it easy, for the price of postage you can swap your titles for something different, when you have finished with your swap you can always swap again! I have saved hundreds by using this easy and friendly service, everyone is lovely and everything is run to perfection! This is the way forward for all gamers!

September 11, 2021
Unprompted review
Game Swap Shop UK logo

Reply from Game Swap Shop UK

💜💜💜💜💜

Rated 5 out of 5 stars

Great place to swap games

Great place to swap used games without a middle man. It's free, has a well thought out trust system and moderators that are always on the ball. Only encountered friendly people there. Highly recommended

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Cannot Recommend enough!

I can’t recommend Swap Shop UK enough, I’ve done 7 swaps since the new app was introduced, each one was not only a breeze but the people I swapped with couldn’t have been more lovely, it’s a great way to not only save money but also speak to fellow gamers who are also passionate about video games, if you’re in any doubt give swapping a go, you won’t regret it, the app is simple to use too and if you need any sort of help, I’ve no doubt one of the friendly admin would be happy to help out!!

September 7, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look