GA Jewellers and Pawnbrokers Reviews 

170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being super friendly, welcoming, and incredibly helpful, often going the extra mile for customer satisfaction. The service is frequently described as excellent, with many appreciating the efficiency, swiftness, and professional approach, especially for repairs and resizing. People are also very happy with the fair and reasonable prices, whether for purchases, selling items, or short-term advances, often receiving more than expected. The products, including resized rings and repaired watches, are consistently met with delight, with customers noting the flawless work and stunning results. However, some people were dissatisfied with an interaction during a transaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the staff's helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, often highlighting the quality of repairs and new... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting fair and reasonable pricing... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my husband have been to jewellers a few times for getting links taken out or put in our watches and batteries changed on ohr watches too. Always very helpful and very reasonably priced! Wou... See more

Rated 5 out of 5 stars

Always a pleasure to visit Hove Branch in George Street. Excellent customer service, fair prices and i wouldnt trust anyone else with my jewellery when it needs repairing i did once go elsewhere and i... See more

Rated 5 out of 5 stars

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who... See more

Rated 5 out of 5 stars

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adju... See more


Company details

  1. Pawn Shop
  2. Currency Exchange Service
  3. Jewelry Appraiser
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Visit our stores in Brighton Lanes, Brighton London Road, Hove, Worthing, Eastbourne and Hastings. GA Pawnbrokers are a friendly family business who offer a range of selling, pawnbroking, and Buy Back services against your assets. For over 40 years, our customers have enjoyed a discreet and personalised pawnbroking service where our mission is to offer the most competitive price possible for your valuables. Doug Newman Snr has always believed in treating staff and customers with the highest respect, which is probably why so many of his employees have been on this journey with him for over 20 years and counting… Since opening his first store 1979, Doug Senior’s enthusiasm and entrepreneurial spirit has passed to his children who all play vital roles in the continued success of GA Pawnbrokers and Jewellers. Professional jewellery and watch repairs with GA Pawnbrokers Whether it’s resizing a diamond ring, restringing a pearl necklace, or restoring a vintage watch, our skilled goldsmiths are on hand to professionally restore your items back to new. Based at our on-site workshops, our specialists can repair all watches and jewellery in short time frames, putting the value back into your valuables at a very affordable cost. Find a shop near you today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(170)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped into GA pawnbrokers today and…

Popped into GA pawnbrokers today and what a lovely refresh they’ve had. Beautiful fern geometric wallpaper , with matching chair colourway and mirror … looked and felt really luxurious. Always wonderful service with such knowledgeable & friendly staff.
Thank you for making the experience so delightful.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I took my partners Seiko watch strap to be fixed and was helped by a very pleasant chap who quickly and efficiently fixed the strap and then said there was no charge! Really appreciated ... thank you!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Go see these guys Justin and Stephen

So friendly professional service.
Give good prices 👏 thanks big help in a emergency

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Had a ring rebuilt after it had to be cut into 3 pieces. Mended seamlessly!! Also Brenton cleaned our two wedding bands when when we were in the shop. Sparkling now, look like new (even though they are 47 years old!!!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who were both at hand to provide me great advice and assistance. They are well known in the industry as watch experts and good guys, now having experienced this I totally agree. The end result.. I sold my watch quickly, receiving an excellent price and they paid me promptly too, highly recommended and would would use their service again! Thank you. Niaz

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had my wedding ring resized…

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adjusted ring, I was genuinely astonished at how flawless the work was, with virtually no visible wear or damage. It fits my finger perfectly now, and the service was swift. I wholeheartedly recommend her for any ring resizing needs

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have been in out of this place for…

I have been in out of this place for years for various bits and they have always been great and helpful with things I needed or wanted. Took my chain in there today as I broke it, just the cuff broke. And they fixed in 5 mins and did not charge me for it, made my day. Top customer service and friendly Highly recommend this place. 😊

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

I visited the Hove branch of GA …

I visited the Hove branch of GA to sell a ring and change a strap on a new Patek Philippe watch I’d recently bought.
The staff were brilliant
Got the usual good price for a gold ring and Michelle changed the strap. She also noticed the old strap had been put on the wrong way and so corrected this for the new one and didn’t charge me for the job. Fantastic, helpful and thoughtful.
A pleasure to deal with.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

The Best In Town

Went into the store today for the second time this week and i cannot say more good things about the staff, goldsmith and owner.

Friendly, very helpful! Will always phone, text or email you with your queries or repairs.

Great prices too and I’m going back!!! I have other items that need repairs and it’s the best place to go for all your jewellery needs!!!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service - no pressure.

I wanted a top-name watch and went to a few shops in Brighton. GA were the most impressive. Tristan is highly knowledgeable and answered all my questions well. Also, very friendly, trustworthy and genuinely customer-focused - at the end I had decided which model I wanted but couldn't decide between two watches with different coloured bezels. He said "If I may say so, this one suits your look better". He was right and I bought it, but it he could have got more money for GA if he'd recommended the other - it was the more expensive of the two. 100% recommendation.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Walked in 10 mins b 4 close

Walked in 10 mins b 4 close , was immediatly approached by Brenton Rogers the manager with a friendly manner , asked what he could do for me .
I asked him if he could repair my engagment ring that i had badly bent .
He said he could try but warned me it may break .
I had previously taken it to jewelworks for quote to repair , quote was £150 which i agreed too , however when i went to collect it i was told it hadnt been repaired as it was gonna cost more. ( 2nd quote went up to £600 ) .
So after hearing this i was expecting brian to say its gonna cost me a similar amount.
However Brian said if it breaks he would have to charge me to repair , but if it didnt break , he would straighten for free .
To my amazement he manage to straighten it with out it breaking & kept his word & didnt charge & it only took a few minuites to do .
He made me very happy that day as i was saddened that i couldnt afford to paye £600 for a repair & thought i woukd never be able to wear my ring again .
So thank you very much Brian your a star & i will deffo be back in future .

May 19, 2025
Unprompted review

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