Gapinsure.com Reviews 120

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was unsure about a couple of the online questions, so I phoned. The representative that answered was cordial, helpful, knowledgeable and efficient. Very happy with the service I got, I also secured... See more

Rated 5 out of 5 stars

Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service, from the 1st telephone call for the quote to the emails being sent with the policy documents, couldn't have asked to speak to a more polite and very knowledgeable memb... See more

Company replied

Rated 5 out of 5 stars

Gave them a call, got through real quick, got an excellent quote, paid there and then and was covered immediately. I have experienced claiming through these previously and they are speedy, brilliant,... See more

Company replied

Company details

  1. Insurance Company

Written by the company

GAPinsure.com are the first mainstream GAP insurance provider that offers monthly payments by direct debit of the full term of the policy! You can pay monthly and cancel anytime with no additional fees, agreements or admin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service, twice!!!

Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance’s weren’t valid. I got hold of Fiona again, and she sorted it all out with the underwriter really quickly, she’s a star.

October 15, 2024
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Reply from Gapinsure.com

Thanks for your kind review, we'll be sure to share with the team

Rated 4 out of 5 stars

It was easy to take out th gap…

It was easy to take out th gap insurance and I had the gap insurance in under 10 minutes. Would have liked the option of taking 48 months instead of the maximum of 36 months

October 22, 2024
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Reply from Gapinsure.com

Thanks Paul, we're really please you found the process easy. I can see that Customer Service have contacted you and issued a new 48 month policy, please do reach out if you need anything else

Rated 5 out of 5 stars

Good Gap Insurance product

I was contacted by a patient, professional and helpful member of your team, who talked me through everything I needed to know about the product I bought.

October 21, 2024
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Reply from Gapinsure.com

Thank you for your review Ronald, we've passed your kind feedback on to the team

Rated 5 out of 5 stars

Excellent service

The service was quick and so easy to understand and Fiona was extremely professional

October 21, 2024
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Reply from Gapinsure.com

Thank you for your great feedback Darren, we'll let the team know you were pleased!

Rated 3 out of 5 stars

First time dealing with this company

A quick response to my enquiry regarding GAP insurance which I was able to arrange straight away over the phone.
I was assured that a hard copy of the policy and it's details would be posted to me as I explained that I didn't have access to a printer. This has not been supplied.
It's difficult to have any confidence in the reliability of a company that can't supply the paperwork that they agreed to provide.

October 7, 2024
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Reply from Gapinsure.com

Hi Stephen. Thank you for taking the time to feedback on your experience, it's important as it allows us to continue to improve.

Customer Service have confirmed the policy docs were sent out on the 8th October so they definitely should have been with you by now. We've sent out another copy first class but do get in touch if you don't recieve them and we'll work to resolve this issue.

Rated 1 out of 5 stars

NO HELP

Have had gap insurance for near 2years purchased a new car so cancelled existing one, took new one out, had new car 24 hours my back went with awful hard seats, my Toyota garage where amazing let me get my previous car back as if I never gave it up carry on where I left off with finance company brilliant, but gap insurance said could not re instate it!! So no gap insurance know really upset by this

October 14, 2024
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Reply from Gapinsure.com

Hi Tracey, we are so sorry to read this. It our current Underwriters protocol that a policy cannot be reinstated once cancelled I'm afraid. I can certainly see how this has caused upset in your situation and one of the team will reach out to you to see if we can resolve in someway.

Rated 5 out of 5 stars

Excellent no quibble service

Having used gap insurance on my previous car which was written off in a drink related accident I was unfortunately involved in , The other driver was arrested at the scene , I spent 6 days in hospital with a head and chest injuries , Thankfully I had gap insurance , I was paid out fully within weeks , I was not able to drive for 10 months DVLA deemed The injuries sustained I should not drive , I’m now fit to drive have my new car , and I knew I straight away my
Priority was gap insurance cover , I rang and straight away , I was offered 4 yrs cover for £217 , peace of mind once again , been there !!! Had first hand reassurance , a must to have the extra cover GAP insurance offers , My experience is a true account on the excellent service and no quibble settlement , Thankyou Gap

October 14, 2024
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Reply from Gapinsure.com

So sorry to hear about your accident, that sounds truly horibble and we're so happy you are better and back on the road. Glad we could give you peace of mind with a GAP insurance policy and wish you best of luck for the future. Anything you need just ask.

Rated 5 out of 5 stars

Great Service

The product [GAP Insurance]was explained to me clearly by Fiona and the whole process very easy.

October 15, 2024
Unprompted review
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Reply from Gapinsure.com

We're so pleased you found the process easy, we will pass on your feedback. Fiona will be delighted to hear she was able to help. Thank you for your kind words.

Rated 5 out of 5 stars

Brilliant service …

Had gap insurance before ( unfortunately the company went bust and the New company wasn't able to provide me with a new policy).
Searched the Internet and you were the first company I came across.
After speaking to your representative she gave me the confidence to take out a policy
with you ( she was brilliant).
Answered all my questions and explained the process .
A very remarkable and intelligent lady 10/10.

October 8, 2024
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Reply from Gapinsure.com

Thank you so much for taking the time to review GAPinsure.com - what lovely words! We will be sure to pass them on to the customer service team :)

Rated 5 out of 5 stars

Easy and quick telephone call to set up…

Easy and quick telephone call to set up my gap insurance. The lady who I spoke to was lovely and explained everything for me.

September 26, 2024
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Reply from Gapinsure.com

Thank you so much for your kind words - glad we were able to explain everything to you. Anything else please get in touch :)

Rated 5 out of 5 stars

Efficient and informative

Quick, efficient and informative.

January 5, 2024
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Reply from Gapinsure.com

Glad you found taking out GAP insurance with us straightforward. Thank you for taking the time to provide feedback.

Rated 5 out of 5 stars
Gapinsure.com logo

Reply from Gapinsure.com

Glad you found taking out GAP insurance with us straightforward. Thank you for taking the time to provide feedback.

Rated 5 out of 5 stars

Problem free experience

A problem free transaction taking out my Gap insurance.

October 16, 2023
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Reply from Gapinsure.com

Glad you found taking out GAP insurance with us straightforward. Thank you for taking the time to provide feedback.

Rated 5 out of 5 stars

Mervyn, the gap insurance legend!

Mervyn is my go to gap insurance hero.

My motorbike was stolen and the policy I took out paid out exactly as stated.

I’ve since added my car and replacement motorbike.

Thanks Mervyn. What a legend!

March 14, 2024
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Reply from Gapinsure.com

Thank you so much for your kind words Ben, we'll let the team know :)

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