As usual, quality plants received in a good condition, seem they’ve heeded advice on quality of previous carrier so plants arrived safely. Only downside was my initial order of various plants arrived... See more
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My order was reasonably priced and delivered promptly, however the parcrl was battered and open one end and some of the plug cells were empty. Howver the company offered a partial refund on my bill... See more
Company replied
Service was very good but let down by the courier Parcel was crushed and plants all damaged now waiting for replacement
Company replied
After receiving a plant unfortunately in a poor condition, I’m pleased to say that a replacement plant was sent within a very good timescale. Simone in customer services was very polite and effici... See more
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Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.3
Excellent
24K reviews
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Reply from Gardening Direct
Hello,
We're happy you're pleased with your order, the price, and the delivery service. Thank you for sharing your positive experience with us!
Kind regards,
Gardening Direct Customer Service
Ordered bedding plants
Ordered bedding plants. Very small but good quality although part of my order was missing.
Once I finally got through to the right department, this was rectified
Will order again from this company
April 14, 2026
Reply from Gardening Direct
Hello,
We appreciate you bringing this to our attention. We are glad the missing part of your order was resolved. We value your feedback and look forward to your next order.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so happy the replacement plants arrived in perfect condition! We appreciate you taking the time to leave positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Most of my plants were very good BUT…
Most of my plants were very good BUT about 30 were far from acceptable
April 14, 2026
Reply from Gardening Direct
Hello,
We appreciate you sharing your experience. We're sorry to hear that some of your plants were not acceptable and will review our processes. Thanks.
Kind regards,
Gardening Direct Customer Service
Bargain price and quick delivery
April 9, 2026
Reply from Gardening Direct
Hello,
We're delighted you found a bargain and your delivery was quick. Thank you for sharing your positive experience with us!
Kind regards,
Gardening Direct Customer Service
First plants I received were in poor…
First plants I received were in poor condition. GD supplied some replacements which were ok.
Second part of my order arrived ok
Third delivery which were Begonias were a disaster
Couldn’t be bothered again to go all through the complaints process
April 7, 2026
Reply from Gardening Direct
Hello,
We appreciate you taking the time to share your experience. We're sorry to hear that some of your plants didn't arrive in good condition and that the replacements were only ok. We'll review our processes to help prevent similar issues.
Kind regards,
Gardening Direct Customer Service
Quick service
Quick service. Plants arrived in a healthy condition ready to be potted on.
Would use this company again and recommend it to my friends.
April 7, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that you received quick service and that your plants arrived healthy and ready to be potted. We appreciate your recommendation and would love to serve you again.
Kind regards,
Gardening Direct Customer Service
Excellent company to deal with.
April 7, 2026
Reply from Gardening Direct
Hello,
We appreciate you sharing your positive experience with our company. We are happy you had a great interaction with us.
Kind regards,
Gardening Direct Customer Service
The service was superb
The service was superb. Thanks for sending it via Yodel and not Evri. Packaging was beautiful. The plants were wonderful. I've followed instructions carefully and have potted them in my conservatory. Going to plant them out over the next few days. The plants are all really healthy and fresh, especially my ceanothus which is already blooming in the conservatory. Can't wait to get it out in the soil. I will be ordering more. Thank you.
April 14, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that you received your plants in beautiful packaging via Yodel and that they're healthy. It's wonderful your ceanothus is already blooming! We appreciate your intention to order more, and we thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Plants arrived safely and look great in…
Plants arrived safely and look great in my garden thank you.
April 14, 2026
Reply from Gardening Direct
Hello,
We're happy the plants arrived safely and enhance your garden! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
I have order numerous plants over the…
I have order numerous plants over the years.This year the service is dreadful.When my first order arrived all the plants were broken.My second order never arrived although I had an email stating the order had been dispatched.I emailed customer services and was informed they would resend the order.This time I received 1 part of the order and not the second part.Another email to GD and no reply.I am not sure if the second part of the order will arrive.
The service which has in the past been good is absolutely dreadful this year.
March 24, 2026
Unprompted review
Reply from Gardening Direct
Hello,
We're very sorry to hear about the issues you've experienced with your recent orders. We appreciate you bringing this to our attention. We'll investigate what happened with your orders and the lack of response to your email so we can improve our service. Thank you for your feedback.
Kind regards,
Gardening Direct Customer Service
good plants good price
April 13, 2026
Reply from Gardening Direct
Hello,
We're happy our plants and prices pleased you. Thanks for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Excellent plants all arrived this time…
Excellent plants all arrived this time intact and perfect 👍🏼
April 13, 2026
Reply from Gardening Direct
Hello,
We appreciate your positive feedback. We're happy to hear that the plants arrived in perfect condition this time. Thank you for your time.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so happy the plants arrived on time and in good condition! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy to hear you received good quality plants with quality delivery! We appreciate you sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy you received amazing service and great delivery, as usual! We appreciate your continued positive feedback very much.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so happy to hear you received very healthy tomato plug plants! We appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're delighted the plugs arrived in excellent condition! We appreciate you sharing your positive experience with us; thank you for your time.
Kind regards,
Gardening Direct Customer Service
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