As usual, quality plants received in a good condition, seem they’ve heeded advice on quality of previous carrier so plants arrived safely. Only downside was my initial order of various plants arrived... See more
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My order was reasonably priced and delivered promptly, however the parcrl was battered and open one end and some of the plug cells were empty. Howver the company offered a partial refund on my bill... See more
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Service was very good but let down by the courier Parcel was crushed and plants all damaged now waiting for replacement
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After receiving a plant unfortunately in a poor condition, I’m pleased to say that a replacement plant was sent within a very good timescale. Simone in customer services was very polite and effici... See more
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Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.3
Excellent
24K reviews
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Reply from Gardening Direct
Hello,
We're delighted the plugs arrived in excellent condition! We appreciate you sharing your positive experience with us; thank you for your time.
Kind regards,
Gardening Direct Customer Service
This is my second review on my order as…
This is my second review on my order as I had some plants replaced. Unfortunately the replacement plants were no better than the originals and are very poor specimens. Some dead on arrival and several of the remainder very poor.
Overall I would say they are not the plants I would expect from gardening direct. I have used them several times but I would say this will probably be my last. Quite disappointing this year.
April 13, 2026
Reply from Gardening Direct
Hello,
We appreciate you taking the time to share your repeated disappointment with the plants. We're sorry the replacements didn't meet expectations and for the impact on your experience. We'll review your feedback to see how we can improve.
Kind regards,
Gardening Direct Customer Service
No happy the way they were packed it…
No happy the way they were packed it was open at one end
April 13, 2026
Reply from Gardening Direct
Hello,
We regret the packaging was not satisfactory. We will review our packing process to prevent this issue from recurring. Thanks for your feedback.
Kind regards,
Gardening Direct Customer Service
Good
The plants were fine. The ordering process was easy and straightforward, and the delivery quick. The company were good at keeping in touch to let me know the progress of my order.
However, the size of the plants was a little disappointing and I would have liked some planting and care instructions included with the package.
November 13, 2025
Reply from Gardening Direct
Hello,
We appreciate your feedback. We're glad the ordering and delivery process met your expectations. We'll review plant sizes and consider adding planting instructions to improve our customers' experiences.
Kind regards,
Gardening Direct Customer Service
Begonia cascade dead after talking…
Begonia cascade dead after talking online lots having issues with these being sent out before time to be healthy. Other plants fine but the reason low is no customer service waiting for them to resolve issues but only a robot
Thanks for responding now public and can affect future business but feel very let down as you have not done what said after sent complaint in! I still want a response it is a complaint not feedback!
Customer Services
This is an automated response
On Wed, 22 Apr at 2:50 PM , Gardening Direct wrote:
We’ve passed your request onto the team, they’ll be in touch with you soon to help
March 2, 2026
Reply from Gardening Direct
Hello,
We regret that the begonia cascade arrived in poor condition and that our customer service experience did not meet your expectations. We appreciate your feedback and will investigate the plant issue and our support system.
Kind regards,
Gardening Direct Customer Service
I thought I was buying 60+ 60free…
I thought I was buying 60+ 60free plants but Something wrong with my order entering and only got 60. However those damaged in transit were replaced - and so acceptable outcome but not as good as intended.
March 31, 2026
Reply from Gardening Direct
Hello,
We appreciate your feedback and regret that your order wasn't as expected. We're glad the damaged plants were replaced. We'll review your order details to prevent similar issues in the future.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy the plants were delivered on time, fresh, and healthy! We appreciate you taking the time to leave positive feedback.
Kind regards,
Gardening Direct Customer Service
excellent speedy delivery
excellent speedy delivery, with plugs in good condition on arrival.
April 9, 2026
Reply from Gardening Direct
Hello,
We're happy the delivery was speedy and your plugs arrived in good condition! We appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
Very good value and service.
March 30, 2026
Reply from Gardening Direct
Hello,
We appreciate your positive feedback regarding our great value and service. We're happy you had a good experience. Thank you!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy ordering was easy, the plants are good, and delivery was quick! We appreciate you taking the time to leave feedback.
Kind regards,
Gardening Direct Customer Service
Good quality plants and well packed
April 3, 2026
Reply from Gardening Direct
Hello,
We're so happy the plants were well-packed and of good quality! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Brilliant service
April 8, 2026
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Bought loads of pro plug plants all…
Bought loads of pro plug plants all grown well just started to plant them out.
April 10, 2026
Reply from Gardening Direct
Hello,
We're so happy the pro plug plants have grown well for you, and that you've started planting them out! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
I’ll know better in future that when…
I’ll know better in future that when you start offering a buy 60 get 60 free what you mean is that we’ve got too many in stock and can’t sell them by which time they have grown too much and are just a tangled mess. Very very poor quality plant. Really disappointed given the previous orders I’ve received before.
April 10, 2026
Reply from Gardening Direct
Hello,
We appreciate you bringing this to our attention. We're sorry the plant's quality was poor and didn't meet your expectations, especially given your past positive experiences with us. We'll review our processes to prevent this from happening again. Thanks for your feedback.
Kind regards,
Gardening Direct Customer Service
Good in parts
The plants were dry when delivered . The begonias were very poorly 50% survived . Others ok . Disappointing
April 10, 2026
Reply from Gardening Direct
Hello,
We're sorry the plants arrived dry, and the begonias didn't thrive. We appreciate your feedback and will review our delivery and plant care procedures.
Kind regards,
Gardening Direct Customer Service
My plants never arrived
April 10, 2026
Reply from Gardening Direct
Hello,
We regret your plants did not arrive. We will investigate the issue to improve our service. Thanks for your feedback.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
The service is always very good as is…
The service is always very good as is the quality of the plants
April 3, 2026
Reply from Gardening Direct
Hello,
We appreciate your positive feedback and are so happy to hear that you are consistently pleased with our service and the quality of our plants!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Good customer service, good quality
Products are good quality, and when there were issues with the order (courier damaged plants badly, incorrect number of items sent), replacements were sent out very quickly.
Will certainly use again.
April 24, 2026
Reply from Gardening Direct
Hello,
We're happy to hear you received good quality products. We're also glad that we quickly sent replacements when the courier damaged the plants and there were issues with the number of items. Thank you; we appreciate your feedback!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy to hear that you got what you needed from us. Thank you for letting us know about your experience.
Kind regards,
Gardening Direct Customer Service
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