Non existent customer team. Received an expensive umbrella bases which is faulty and unsafe. Three emails later and no reply. Contact form no longer working. Do not use this company.
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See what reviewers are saying
Never order from this company. Their customer service is non existent! If I could give zero stars I would. I emailed and used the contact form online multiple times to request a return and never once... See more
Good products at great prices and outstanding service. Had an issue that wasn't Garden Leisure Shops fault but they sorted it out instantly. Wouldn't hesitate to recommend and use them again. Thanks g... See more
Very impressed with the quality of my Pacific Lifestyle Shade Sail, exactly as described. Top quality service too! Thank you Garden Leisure Shop, will definitely buy from you again.
Company details
Written by the company
The UK's leading supplier of outdoor living products including, Garden Furniture, BBQs, Gazebos, Parasols, Firepits, Chimineas, garden storage
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- hello@gardenleisureshop.co.uk
- gardenleisureshop.co.uk
2.7
Poor
21 reviews
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Faulty item - no reply to arrange refund
I purchased a garden table cover from this online shop and the box was ripped on receipt and the cover was ripped in multiple places near the drawstrings when received.
I have tried contacting both garden leisure shop and chiminea shop their sister site multiple times by email and Facebook messenger, as they have no contact phone number, to try and arrange a return and refund but I have had no response. The website clearly states to return an item you have to contact customer services which is a load of rubbish if they don’t bother to reply.
I recommend you do not purchase from this shop unless you want to lose your money.
November 11, 2023
Unprompted review
Reply from Garden Leisure Shop
These items are shipped directly from the wholesaler and sadly in this instance you received one in poor condition. We sell 1000's of items and occasionally this happens. We apologised and immediately issued a refund.
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