I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... See more
Company replied
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Review summary
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Reviews shaping this summary
Needed some new trellis toppers to replace ones that had gone rotten and falling apart. Nice choice of styles and was able to get the exact height, width and curve that I needed to match the rest of t... See more
Company replied
Terrific quality product and excellent sales and aftersales service. A pleasure to deal with. Ignore that its expensive. Cheap trellis lasts no time at all and looks shoddy very quickly. The Iroko... See more
Company replied
The delivery arrived just when I anticipated, and the sizing was accurate. I'm very pleased with the product's quality. I even had the chance to speak directly with a technical expert regarding a ques... See more
Company replied
Company details
Written by the company
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Contact info
355a Old Road, CO15 3RQ, Clacton-on-Sea, United Kingdom
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Well made and good looking panels
Well made and good looking panels. Did treat them with clear wood preservative when delivered although they are already treated but added a bit extra protection for good luck.
June 23, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for your kind words! We're glad to hear you're happy with the quality and look of the panels.
Thanks again for your feedback and for choosing us!
Fabulous
Fabulous. The trellis is lovely, the phone help was helpful and courteous (I changed my order twice!!), and the delivery was great - all in all a very good experience which I am very happy to recommend.
May 31, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your trellis and that our team was able to help you smoothly through your order changes.
It’s always great to know our delivery and service made the whole experience a positive one. We truly appreciate your recommendation and hope you enjoy your trellis for many years to come!
Great experience all round
Great customer service, fast delivery and quality product! We love our new trellis fence!
May 1, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear you love your new trellis fence and that you were happy with our service and delivery. It means a lot to us that you took the time to share your experience – enjoy your new outdoor space!
Easy to find and order what i was…
Easy to find and order what i was looking for. Price was very reasonable and delivery was fairly quick. The only slight grumble was that one side of the trellis was not very secure and the side panel had come away from the trellis weave. Also there was a slight split in one side.
April 17, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your review – we're really pleased to hear you found our website easy to use, our pricing reasonable, and delivery prompt.
We’re sorry to hear there were some issues with one of the trellis panels. We always want our products to arrive in perfect condition, and if we had been made aware, we would have been more than happy to arrange a replacement.
If you ever have any concerns in the future, please don’t hesitate to get in touch – our customer service team is always here to help and ensure you're completely satisfied.
Thanks again for your feedback, and we hope you enjoy your new garden addition!
Excellent product
The trellis arrived on time and are of excellent quality. Very satisfied.
May 6, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your kind review! We're delighted to hear that your trellis arrived on time and that you're pleased with the quality. Your satisfaction means a lot to us, and we hope to be able to help you again in the future!
Very good company
Very good company. They were very helpful with advice and information. Buying online was easy as the site is very user friendly. Delivery was within days at a reasonable price. Product is great. Would recommend to anyone.
May 5, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that our team was helpful with advice and information. It's great to know your order arrived promptly and that you're happy with the product. We truly appreciate your recommendation — it means a lot to us! If there's anything else you need, we're always here to help
Excellent customer service
Excellent customer experience from ordering to receipt. Would recommend.
June 3, 2025
Unprompted review
Reply from The Garden Trellis Company
Tank you so much for taking the time to leave us such a lovely review - we are delighted to hear you have had such a positive experience!
Painted privacy trellis
Quality product, excellent value for money and great customer experience from initial enquiry through to delivery. Looks fantastic - delighted. Many thanks!
April 2, 2025
Reply from The Garden Trellis Company
We really appreciate your feedback. Thank you for choosing us and for taking the time to leave a review—it’s always rewarding to hear from our happy customers.
Good product efficiently delivered.
April 2, 2025
Reply from The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Excellent product quickly and…
Excellent product quickly and efficiently delivered.
April 4, 2025
Unprompted review
Reply from The Garden Trellis Company
We truly appreciate you taking the time to share your feedback. It's always rewarding to hear from happy customers — thank you for choosing us!
Great RHS product and carefully…
Great RHS product and carefully delivered. This arch looks great
May 1, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your kind words! We’re very grateful you took the time to share your experience—it means the world to us. We’re thrilled to know we made a positive impression!
Good quality
Good quality, well manufactured, looks terrific, delivered to the door, what more can you ask for?Would happily recommend the product.
May 26, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to leave us a review. We are delighted you are so happy with your purchase!
These are very well made and should last a fare few years
these planters with a trellis back are of superior quality that i have now purchased 6 in total
May 16, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your review! We're delighted to hear that you're happy with your trellis-backed planters. It means a lot to us to know you're pleased with your purchase. If there's anything else we can help with, just let us know!
High quality products and high quality…
High quality products and high quality service. Very pleased with my order from here. Have another project coming up so will be back to them again!
April 9, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your lovely review! We're really glad you had a great experience and look forward to helping you again soon
Reply from The Garden Trellis Company
Thank you so much for your review. We’re thrilled to hear you are so pleased with your order.
Excellent service and delivery
Excellent service and delivery. Good value quality product.
April 5, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for the 5 stars! We really appreciate your support and are glad you enjoyed your experience with us.
Reply from The Garden Trellis Company
Your support means a lot – thanks for the amazing rating!
Great range of fences. You had exactly what I wanted and were able to combine styles to fit my garden. Delivered in good time efficiently.e
Great range of fences.
March 3, 2025
Reply from The Garden Trellis Company
We’re thrilled you had a great experience. Thanks for the review!
Product quality is excellent. Customer care poor
Product quality is excellent.
Very disappointing that orders were not accepted over the phone especially as the web site was clunky to use via an iPhone leading to me ordering the wrong size product. This resulted in me incurring three delivery charges at £35 each. The company was sorry for the confusion but would not contribute to the excess costs incurred.
March 31, 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for your feedback. Due to strict anti-fraud regulations, we're unable to process payments over the phone, but we did send you a secure payment link with your full basket ready to go for convenience.
While we always try to make the process as smooth as possible, it's important that customers double-check all order details before completing payment. In this case, I can see the issue arose from a separate order where the incorrect panel style was selected.
We completely understand how frustrating this must be, and we're sorry for any inconvenience. However, since the item was delivered correctly as per the order placed, and considering our delivery costs are already subsidised, we would not be able to offer a refund .
Quality products at reasonable prices
Quality products at reasonable prices. Very friendly & helpful staff, sorted an ordering issue out for me before delivery which was much appreciated. Highly recommend.
April 3, 2025
Unprompted review
Reply from The Garden Trellis Company
So glad you’re happy! Thanks for the feedback.
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