Garolla Reviews 

17,438
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 5,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff for their excellent service, from initial contact to efficient installation. People frequently highlight the team's helpfulness, ensuring a smooth process with clear explanations. Reviewers are very pleased with the high quality of the product, noting that the doors look great, function well, and are expertly fitted. However, some customers also noted issues with product reliability, reporting instances where doors failed shortly after installation or required recalls. A few others mentioned that promised service was not always delivered, citing missed appointments.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of... See more

Staff

Customers had positive experiences with staff, particularly praising the professionalism and efficiency of... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the installed... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the entire process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The engineer arrived as agreed and started to dismantle the original door promptly. His work area was kept clear and tidy. The Garolla door was fitted without any problems and once the trims were fitt... See more

Rated 5 out of 5 stars

The engineer phoned to see if he could come earlier than planned. (which was thoughtful, instead of just turning up ). He dismantled the old garage door in no time. The new door was fitted without any... See more

Rated 5 out of 5 stars

The whole process has been very easy, from initial contact to installation. The chap that can out to measure up, Andrew Stockdale was very knowledgeable and measured up and explained my options very w... See more

Rated 5 out of 5 stars

We received a very impressive service from Garolla. All members of staff we dealt with be they the Surveyor Kevin, the two installation Engineers, Neal and Freddie and also Dom at head office were exc... See more


Company details

  1. Garage Door Supplier

Written by the company

Garolla Electric Roller Garage Doors - the UK's Leading Garage Door Specialist


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(17,438)

5,138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect job

We have just had our new garage door fitted by Ben Kirkley and what a great job. We were given a date for fitting from initial assessment, we were then contacted day before fitting with approximate time, Ben arrived right on time, friendly and professional. Did a great job fitting the door took a couple of hours but looks perfect and he was very tidy. Ben explained exactly how the door worked and gave us a little guide in case we needed it after he’d gone, all in all very happy up to now.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Black door

The engineer Adam let us know what time he would arrive. He then went through what he was going to do.
He worked hard and did a very good job, and when he had finished he left everything clean and tidy so we would recommend
Thanks Malcolm

July 28, 2026
Rated 5 out of 5 stars

The garage door fitter arrived on time

The garage door fitter arrived on time
And got straight to it, had the old door dismantled & the new one fitted without any issues trimmed up & looks great, Gordon was a friendly guy & kept the place tidy a good asset to the company

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company All went to plan…

Excellent company All went to plan from surveying to fitting. Really pleased with the garage door. Would recommend to anyone. Both the surveyor and fitter were lovely friendly and very polite. No complaints whatsoever

July 28, 2026
Rated 5 out of 5 stars

The perfect garage door


Shane messaged to give me an idea of the arrival time. He kept me up to date as he carried out the work and explained what he was going to do and how long it was likely to take. He was polite and friendly just getting on with the job. He left the place clean and tidy, taking away the orginal garage parts. He did a demo of the clickers and didn't leave until he knew it was doing what it should. Great service and the garage door looks brilliant.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. From first point of contact to installation the service and communication was excellent. Staff very professional. Product choice and steps from point of purchase to installation explained during the survey. No pressure put on me to buy. Installers communication (Tommy) was also fantastic from advising time of arrival and during the installation process. He provided a seamless installation of a great product. In a disappointing world of poor service and shoddy products my overall experience with Garolla was excellent and refreshing. “ I actually got what it said on the tin and more”. Well done team Garolla.

July 20, 2026
Rated 1 out of 5 stars

Been waiting almost a year for a faulty…

Been waiting almost a year for a faulty garage door to be sorted. Contacted them numerous times, engineers don’t turn up when they are supposed to, jobs not been logged properly, no one seems to know what’s going on. All this money paid for a faulty door that has not been properly finished, let’s water in and looks scruffy. Communication has been terrible

November 1, 2025
Unprompted review
Garolla logo

Reply from Garolla

Hi Chloe,

Thank you for taking the time to share your feedback. I am very sorry to read about the experience you've described.

If the details in your review relate to your experience with Garolla, I completely understand your frustration. Waiting such a long time for issues to be resolved, experiencing missed appointments, poor communication, and feeling that nobody has ownership of your case is simply not the level of service we strive to provide.

I have reviewed our records and believe I may have identified the account relating to your review. However, some of the information I hold differs from the experience you've outlined, and I want to ensure I am investigating the correct case and have a full understanding of what has occurred.

When you have a moment, could you please email me directly at w.chapman@garolla.co.uk confirming your address details and any additional information you feel would be helpful? Once received, I will personally review the matter and ensure the appropriate action is taken.

Thank you for bringing this to our attention, and I look forward to hearing from you.

Warm regards,
Wayne Chapman
Head of Customer Engagement
w.chapman@garolla.co.uk

Rated 5 out of 5 stars

Toby Scott came today to fit my Titan…

Toby Scott came today to fit my Titan Garolla garage roller door.He was on time,efficient and very professional.Toby arrived at 8.30 and started immediately.Told me what he would do and we discussed location of of the installation and where I would like the main electrical box fitted.Once the install was done, He explained the working of the key fobs, the switches to work the door with out the fobs.The manual handle operation in case of a power cut.Also demonstrated the safety cut off if some thinggot in the way of the door whilst closing.Every thing was
Cleaned away,including the old door.Last thing was final payment with a card machine.Job complete.
Thankyou Toby and Garolla, a job well done.
All in all an efficient operation from Survey to installation.Would recommend Garolla.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

First Class

Excellent process from sales through to installation. Perfect colour match to existing paintwork and the engineer Peter Czorny was a first class fitter who explained everything about the process and finished a wonderful job. Friendly and courteous he should be commends for his attitude. An excellent product that stands out from the crowd.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I was kept in the loop with when the…

I was kept in the loop with when the fitter (Ray Lowe) would arrive with reminders through sms and email, the fitter himself messaged the day before to confirm.
Ray arrived and quickly got on with the job, explained everything he was going to do and cracked on, kept the area tidy and worked really hard and fitted the door in a very professional manner, again then explaining how the door works at the end when he had finished. Happy with the service from start to finish all round.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Door fitted today +++

Just had the door fitted today. Arrived promptly and got straight on with the job. Did his checks to make sure the supplied door would fit before taking out the old door and was happy with a particular bespoke request on the install. Really positive chap and a great finish once complete. Looks great, works perfectly, plus we are now ten timesore secure than before.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Door installation

From start to finish, Garolla have been brilliant. Communication at every stage is second to none. Appointments made were adhered to with a courtesy call or text the day before to confirm. Our installer was Jack Horton and he was challenged by the weird and wonderful angles of a 1923 garage!! Nevertheless he managed to overcome these and install the door. What a polite young man to have around the house, along with his helper Ryan Anderson.

July 29, 2026
Unprompted review

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