Constant breakdowns, long wait for expensive parts and very unreliable. Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Ch... See more
Company replied
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional. If they have occasion to to come for servi... See more
Company replied
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installatio... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Gartec provides high-quality platform lift solutions that are versatile, reliable, and energy-efficient. Serving the commercial, trade, and home sectors, we specialize in full turnkey solutions, combining expert knowledge with exceptional service to support accessibility and futureproofing needs.
Contact info
Gartec, HP19 8HL, Aylesbury, United Kingdom
- 01296 397100
- sales@gartec.com
- gartec.com
4.3
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Constant breakdowns
Constant breakdowns, long wait for expensive parts and very unreliable.
Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also difficult to free people when they are stuck, last time having to use a trolley jack on the doors until something gave way.
January 6, 2026
Unprompted review
Reply from Gartec Lifts
Dear Michael Green,
We’re very sorry to read about your experience and the disruption this has caused. Being trapped in a lift is extremely distressing, and we sincerely apologise for the inconvenience, frustration, and concern this situation has created for you and your building’s users. This is certainly not the level of reliability or service we aim to provide.
We take reports of repeated breakdowns and passenger entrapments extremely seriously, and we would like the opportunity to investigate this fully and put the right solution in place. To allow us to do so, please email service@gartec.com
with your contact details and the lift number. Once we have this information, our service team can review the history of the lift, identify the cause of the issues, and arrange for an engineer to attend as a priority.
Thank you for bringing this to our attention. We are committed to resolving this matter and restoring your lift to a safe and reliable operating condition.
Kind Regards,
The Gartec Marketing team
Prominent in their field
Prominent in design these lifts are good looking and almost silent in their function. The product is poorly advertised and my architect advised me to install living in Scotland the cover is subcontracted to a firm based near Glasgow (Saltire) which in my opinion is at the top of their game. The installation went well and the Gartec specialist engineers took care to avoid damaging the underfloor heating. Initially they had only one engineer covering Scotland but they then sub-contracted servicing and things improved remarkably. I would thoroughly recommend this lift
July 25, 2025
Unprompted review
Reply from Gartec Lifts
Dear Iain,
Thank you for your detailed feedback and recommendation. We’re delighted to hear you’re pleased with the lift’s design, quiet operation, and the quality of service provided by both our team and our partners. We also appreciate your comments on advertising and support coverage, which help us identify areas to improve. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Marketing Team
This company are without doubt the…
This company are without doubt the worst lift company we have ever had the misfortune to works with. Their customer service and communication is woeful. They should be avoided at all costs and we most certainly would not recommend using them.
Following my negative review they replied with a half hearted apology and tried to pass the buck to their manufacturer. Their comments in the response are plainly untrue and they still did not acknowledge their total indifference and the inexcusable manner in which they ignored any correspondence or requests from anybody including solicitors for explanations or proposals to resolve the problem or offer any kind of consideration.
June 19, 2024
Unprompted review
Reply from Gartec Lifts
Dear Mr Noon,
We’re genuinely sorry to hear about your experience and the frustration it caused. We understand how important clear communication and reliable timelines are, especially for a project like this.
In this case, the delay was due to an issue from the manufacturer, which was unfortunately outside our control — though we understand this does not lessen the inconvenience for you.
Our team did provide updates as the situation unfolded, but it’s clear we fell short of your expectations overall, and for that, we sincerely apologise.
We take your feedback seriously and are reviewing how we can improve both our communication and service experience moving forward.
Kind regards,
The Gartec Marketing Team
This company is by far the best and…
This company is by far the best and most obliging quality lift company. Couldn’t be happier
June 9, 2025
Reply from Gartec Lifts
Good day,
Thank you for the great feedback! We're glad to hear you were happy with the communication and how efficiently the work was carried out. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
The Gartec Team
Reply from Gartec Lifts
Good day Roy,
Thank you for the great feedback! We're glad to hear you were happy with the communication and how efficiently the work was carried out. We truly appreciate your support and look forward to assisting you again if needed.
many thanks,
Sally
My husband was left waiting 24 hours…
My husband was left waiting 24 hours for an engineer to fix the lift. I made 3 phone calls. Each time I was told that I was booked in for a service the following day. On each occasion I said he was stuck upstairs now. Each time I was told an engineer would make contact. On my final call, at 5.20pm, I was told the office was now closed. An engineer finally made contact gone 6pm and said he wasn’t coming because it was now out of hours and not considered an emergency. It didn’t matter that my original phone call was at 10 am. They had no intention of coming because we were booked in for a service, but no one said we aren’t coming and we waited all day. The engineer we spoke to on the phone said he would let his manager know we are unhappy with waiting 24 hours with no communication. No one has responded. I have also filled out their how did we do form and no one has responded. When an engineer did finally turn up they were friendly, efficient and we were very happy with the work and service.
June 2, 2025
Reply from Gartec Lifts
Dear Claire,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced and understand your concerns around the delays and communication. While it’s good to know the engineer provided a high level of service once on site, we appreciate that the lead-up to that visit did not meet your expectations.
We are currently reviewing what happened to better understand how the situation was handled and where improvements can be made. Your comments have been shared with the relevant teams for follow-up.
If you would like to discuss this further, please feel free to contact us at service@gartec.com.
Kind Regards,
The Gartec Marketing Team
Service good ... but
Good service but advance notification, timings and organisation leaves much to be desired.
April 1, 2025
Reply from Gartec Lifts
Good day MissDee,
Thank you for your feedback. We’re glad to hear you were satisfied with the service itself, but we take your comments on communication and organisation seriously. We’ll be reviewing this to help improve the overall experience. We truly appreciate your support and look forward to assisting you again if needed.
Kind regards,
The Gartec Team
Efficient and punctual, courteous and thorough
I really appreciate it when workmen arrive punctually and get on with the task and are thorough in completing the task well.
This was my experience.
No complaints but lots of praise!
March 11, 2025
Reply from Gartec Lifts
Good day Anne,
Thank you for the fantastic review! We’re so pleased to hear that punctuality, professionalism, and thorough work made for a positive experience. It’s always great to receive such encouraging feedback. We truly appreciate your support and look forward to assisting you again if needed.
Kind regards
The Gartec Team
Power failure
Due to a power failure, someone became trapped inside the lift. We promptly contacted customer service and were informed that a service engineer would return our call to assist. While waiting, we managed to resolve the situation ourselves by searching for guidance online.
Although the customer service representative was friendly and polite throughout the call, it would have been more helpful if they had immediate access to relevant troubleshooting information to assist us more effectively in real time.
March 12, 2025
Reply from Gartec Lifts
Good day,
Thank you for your honest and constructive feedback. We're very sorry to hear about the experience during the power failure, and we appreciate you highlighting both the positives and where we can improve. While we're glad our representative was polite and professional, we understand the importance of being able to offer real-time guidance in urgent situations. We will review this internally to ensure our team is better equipped with immediate troubleshooting support going forward. If you’d like to discuss anything further, please contact us at service@gartec.com.
Kind regards,
The Gartec marketing team
The service engineer was really good…
The service engineer was really good and prompt. He got the work done as was personable to deal with.
May 4, 2025
Reply from Gartec Lifts
Good day,
Thank you for your review! We're glad to hear the service engineer was both efficient and pleasant to work with. It's always great to know our team is leaving a positive impression. We truly appreciate your support and look forward to assisting you again if needed.
Kind Regards,
The Gartec Team
Platform Lift Servicing
From making the initial service booking to greeting your Engineer, it is flawless. The Lift has always been well serviced ensuring no operational problems. Thank you.
March 17, 2025
Reply from Gartec Lifts
Good day Mr Roger Wade,
Thank you for the fantastic feedback! We're so pleased that everything from scheduling to the engineer’s visit has gone smoothly. It's great to hear the lift continues to run reliably with regular maintenance. We truly appreciate your support and look forward to assisting you again if needed.
Kind Regards,
The Gartec Team
Reply from Gartec Lifts
Good day,
Thank you for taking the time to leave a review. It's great to know you can count on us—we’re committed to keeping our service consistent and dependable. We truly appreciate your support and look forward to assisting you again if needed.
Kind regards,
The Gartec Team
Always efficient
April 30, 2025
Reply from Gartec Lifts
Dear Adrian,
Thank you for your review! We're glad to hear you consistently find our service efficient. We truly appreciate your support and look forward to assisting you again if needed.
Kind Regards,
The Gartec Team
Reply from Gartec Lifts
Good day,
Thank you for your kind words! We're so pleased to hear that every stage of the process—from start to finish—has been smooth and straightforward for you. We truly appreciate your support and look forward to assisting you again if needed.
Kind Regards,
The Gartec team
The service was seamless
The service was seamless , efficient, professional and on time.
Engineer was friendly.
May 19, 2025
Reply from Gartec Lifts
Good day,
Thank you for your lovely feedback! We're so pleased to hear the service was seamless and professional, and that our engineer made a positive impression. We truly appreciate your support and look forward to assisting you again if needed
Kind regards,
The Gartec Team
Great service from the Gartec team
Great service from the Gartec team. Easy to book a service appointment, and the engineer arrived in time and did a very thorough job.
March 3, 2025
Reply from Gartec Lifts
Dear Vinay,
Thank you for the great feedback! We're glad the booking process was straightforward and that our engineer delivered a thorough and timely service. We truly appreciate your support and look forward to assisting you again if needed.
Kind regards,
The Gartec Team
very poor communication and service
very poor communication and service. can barely get a hold of anyone and have to chase to get the lift service every time. and no prior warning on and if anyone is coming
December 1, 2024
Reply from Gartec Lifts
Good day,
Thank you for your feedback. We're very sorry to hear about your experience with communication and service. This is not the level of support we aim to deliver, and we understand your frustration. We take your concerns seriously and would like to investigate this further to make things right. Please contact our customer service team at service@gartec.com so we can address this as a priority.
Kind regards,
The Gartec Marketing Team
The engineer came within the allowed…
The engineer came within the allowed time slot and completed the work without fuss.
January 30, 2025
Reply from Gartec Lifts
Dear Lea,
Thank you for your review! We're pleased everything ran smoothly during your appointment and that the work was completed efficiently. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
The Gartec team
Job done and with expertise
January 24, 2025
Reply from Gartec Lifts
Dear Mrs Jones,
Thank you for your review! We appreciate your feedback and are glad our team could assist you. If there's anything we can do to improve your experience further, please let us know. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
Helpful and efficient servie
April 2, 2025
Reply from Gartec Lifts
Dear Don,
We appreciate your kind words! It's great to hear that you found our service both helpful and efficient. We truly appreciate your support and look forward to assisting you again if needed.
Best regards,
Gartec team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.